Customer Service Manager

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Kajindra Shrestha

* ******** ************, *********, *****

E: ********@*****.***, *************@*****.***

M: 986*******, 984*******

To secure a challenging career within the customer service, Business Administration, Accounting, HR Manager and Sales & Marketing Manager roles which will enable me to obtain knowledge, experience and skills necessary in developing my existing experience and further develop an opportunity to explore new markets.

Experience

E Techno Education Consultancy Kathmandu Nepal Mar 2019 – Present Working as Branch Manager, initiate and implement performance reviews, communicate with clients and ensure satisfaction.

Develop solutions for complex client situations to meet goals and objectives.

Develop work plans and coordinate daily fieldwork and project team efforts.

Manage, develop and mentor staff to assess engagement performance and year-end reviews and attend networking events and training seminars regularly.

Leader consulting and client personnel to determine, quantify, execute and measure improvement initiatives.

Tang Tileslinks Pty Ltd (PT) Sydney Australia Aug 2016 – Jan 2019 Worked as Sales and Marketing Manager.

• Prepare Strategic Marketing Plan: Prepare annual marketing plan and budgeting for the company and improves product marketability and profitability

• Promote an organisation’s goods and services to as many people as possible

• Accomplishes marketing and organization mission by completing related results as needed

• Find out new area of advertising and monitor advertise design for corporate advertising Sunrise Consulting Pty. Ltd (PT) Sydney Australia Jan 2017 – Dec 2019 Worked as Customer Service & Administrator.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools Private and Confidential Page 2

• Meet personal/customer service team sales targets and call handling quotas

• Customer service role which enable me to understand the needs of the customer

• Dealing with account such as payroll, internal account transaction

• Documentation related work like asking requires paper for visa process and asking CEO from collages and University.

WoolsWorld Supermarket (PT) Sydney Australia Jan 2016- Dec 2017 Worked as Customer Service & Producer Member

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas Sydney Property Care Pty Ltd Sydney Australia Jan 2010- Feb 2016 Worked as Customer Service Manager & HRM

• To deal with customers and solve related issues about they complain.

• To mobilize my staffs in different places to maintain good hygiene of our buildings.

• To run daily operational tasks of our company, such as supervising the property and staffs works, collection of data sheet, complains / feedbacks and make plans to implement good working environment and work ethics.

Handling the recruitment, selection of a new staff and Training the new staff and bring Development program

Giving intensive orientation to the employee is one of the major functions

Maintaining Good Working Conditions and managing Employee Relations as the board directed

Study Net Education & Migration Services Sydney Australia Jun 2009- Dec 2012 Worked as Customer Service & Administrator

• Developing and implementing sales strategies to drive high quality sales

• Customer service role which enable me to understand the needs of the customer

• Dealing with account such as payroll, internal account transaction

• Documentation related work like asking requires paper for visa process and asking CEO from collages and University.

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Achievements

• Responded over 60 % customer call and solved more than 50% of their concerns.

• Served customers in a positive way, receiving one customer service awards in job period.

• Assisted credit manager in account collection by phone and email, increasing accounts receivables by 18%.

• Created a multi-media campaign that growth the enrolment around 150 students in job period.

• Selected many qualified staff for company, trained more than 100 people in the company and brought more than 10 development program in the company. KEY AREAS OF STRENGTH

Highly motivated, strong analytical skills and advanced Computer literacy

Highly Focused, honest and Reliable and strong customer service skills

Willingness to take on new challenges and Team worker

Conscientious and Self-Starter, Hardworking

EDUCATIONS

Master of Professional Accounting & Master of Business Management from Holmes Institute, Sydney, NSW, Australia (2014-2016)

Bachelor of Business (Specialised in Administration) from University of Ballarat, Victoria, Australia (2011-2016)

Advance Diploma of Business (Specialised in Business & Administration) from Central Collage, Sydney, Australia (2009-20011)

Bachelor in Business Studies from Tribhuwan University, Nepal (2006-2009) Extracurricular Activities

• One of the high achieving students known among the staffs of the collages and participated in all kinds of activities.

• Playing sports, help to build the team to achieve a common goal.

• Take part in local charity work and volunteering in social clubs activities.

• Play supporting role in extra activities like stage programmers, concert and charities and so on.

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Leisure Interest and Hobbies

• Sports like football, race, Cricket, Movies and musical programmer

• Photography, Cooking, Food and wine and Travelling different place Referees

Available upon request

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