Customer Service Front Office
Resume:
Christina C. Fisher
Upper Marlboro, Maryland 20774
******************@*****.***
Mobile 202-***-****
Objective: Seeking to take my retail experience to the next level with growing a company that promotes individual as well as team growth. I am very ambitious and seeking an opportunity in hospitality management.
Qualifications:
Eleven years of hands on retail experience acquiring excellent customer service skills
Cash Handling and Reconciliation
Very flexible with a “can-do” attitude and strong ability to adjust to change while encouraging others.
Hampton Inn Downtown Silver spring (149)
Front desk/Night Audit-Present
Train new hires
Acknowledge our Members/Nonmembers Professionally
Ensure guests are provided adequate accommodations upon check in
Compute bills, collect payments, and make change for guests.
Making sure all balances are authorized for the correct amounts
Balancing credits/deposits
Sending Financials to corporate office of daily totals
Courtyard by Marriott(107 Rooms)
January 2018- January 2019
Guest Service Agent
Train new hires on Front Desk and Night Procedures
Lead desk clerks in Check-in Score
Enforce perfect fill checklist
Update M3 Accounting with Daily Comments and Revenue Impacting information
Breakout housekeeping boards
Assist with preparing front office for QA
Ensure Platinum and Gold elite arrivals are blocked with gift.
Pre-Authorize credit cards daily that are within 48-hour cancel
Assist in Bistro area when needed.
Assist with collection efforts for direct bill.
Inspect Rooms when needed.
Residence Inn Tyson’s Corner Mall(121 rooms)
February 2014-January 2018
Night Auditor/PM Supervisor
Acknowledge and welcome guest in a respectful and professional manner.
Ensure guests are provided adequate accommodations upon check in
Print out daily arrival and departure reports to verify the proper status on rooms.
Response to telephone inquiries for all hotel reservations and confirmations.
Transfer all telephone calls in a timely and professional manner.
Assist General Manager with guest ledgers accounts.
Print credit limit reports with financial balances over $1,000.00 and post the charges to make a zero balance.
Restock market items.
Provide answers to questions pertaining to hotel such as guest registration, travel directions, shopping, dining and entertainment.
Review and update GM checklist for Corporate Office
Bank Deposits
Scheduling of the Front Office team.
Assist with training of new hires on Fosse System
Assist with training new hire on QA and Brand standards for the front office.
Hampton Inn Andrews AFB
October 2015-June 2016
Guest Service Agent
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check-out process.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Best Western Springfield(171 Rooms)
October 2011-October 2015
Front Desk Supervisor
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check-out process.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
McDonald’s Restaurant– Assistant Manager- Oxon Hill, Maryland
March 2007 to October 2008
Responsible for all functions of fast food chain with daily assistance in opening and closing the store, ensuring schedule coverage productivity of food distribution, ordering supplies, operating the flow of merchandise and customer service with expedited assistance for our customers.
Inter-site Management-Customer Service Representative- Alexandria, Virginia
October 2006-March 2007 (Part-Time)
Assisted the rental property with processing employment verifications and answering phone calls from potential renters. Also, showed customers the apartments and answered any questions or concerns.
Wal-Mart, Customer Service Associate-Sanford, North Carolina
April 2003-September 2006
I assisted customers with information of the store’s lay out and finding merchandise in various departments. Very fast pace environment and multitasking environment enable me to utilize my organizational skill to become team captain over any section of the store to promote team work and accountability.
References:
Furnished upon request
Contact this candidate