Shift Supervisor- Customer Service
Resume:
CRISTINA CASS
Email: *.******@*****.***
EXPERIENCE
Starbucks – Fort Mill, SC December 2016 – Present
Shift Supervisor
Responsible for the daily management, which includes scheduling, training baristas, and supervision of 20 - 25 associates.
Open store, balance safe, and place inventory orders.
Ensure customer service exceeds expectations.
Awarded “Partner of the Quarter” for recognition of hard work ethic and demonstrating Starbucks’ culture and values (May 2017 and August 2019).
Camp C.A.R.E. – Charlotte, NC January 2016 – Present Volunteer
Participate in various activities and events that support laughter and friendship amongst kids that have or have had cancer.
PetSmart – Charlotte, NC May 2016 – December 2016
Pet Care Associate
Provided daily care to small animals, including medication when needed.
Ensured that products were always properly stocked and neat.
Greeted customers in a timely fashion and range them out efficiently to associates.
Brusters – Fort Mill, SC April 2013 – May 2016
Crew Leader
Responsible for the daily management of 30 associates.
Opened and closed the store, and balanced safe.
Stepped-in to manage store while the manager was away.
Refilled inventory.
Made, served, and sold various ice cream products.
Provided timely and excellent customer service.
EDUCATION
Winthrop University – Class of 2017
Bachelor of Science in Business Administration, Concentration in Entrepreneurship
SERV Safe Certified
Valid thru 2022.
Future Business Leaders of America
2013 State Competition - 6th Place: Business Procedures
2013 District Competition - 2nd Place: Business Procedures
2012 District Competition - 1st Place: Entrepreneurship
2011 State Competition - 5th Place: Introduction to Business
2011 District Competition - 2nd Place: Introduction to Business
REFERENCES
Camille Baldwin Shannon Giles Candice Brodzinski
Store Manager, Starbucks District Manager, Starbucks Store Manager, Starbucks
336-***-**** 207-***-**** 317-***-****
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