Customer Service

Resume

RUPAK DEY

Tel. ********

Email :adayrk@r.postjobfree.com

Career Objective:

To work with a progressive organization where my potential skills can be utilized for improving the operational performance and in contributing substantially towards the growth of the organization.

Key skill :

- Good communication and interpersonal skills.

-Good management skill.

-Treat customer in a way that he will love to choose our organization.

-Prompt response not without losing time.

-Not to keep customer hanging for long time.

-Always be polite.

-Be prepared to handle customer anger .

-Focus on customer problem till it is resolved.

-To use all skills &resources to keep customer satisfaction.

-Physically fit and able to walk around for long time period as well as do lifting.

-Able to easy build a report with customer.

-Able to commit to working weekends and evening on a long embassies.

-Coordinate with the sales team manager to increase revenue streams and profit .

-Approaching customer that may require assistance.

-Good observation.

-Working as part of a team and assisting colleagues when necessary.

Work Experience

Experience worked as a Purchase Executive.: Group of UNEECO, Bahrain.

Duties:

-Preparing Purchase order & send it to the supplier for purchasing materials.

- coordinate with the customer and sales team.

-Handled incoming questions from customers.

-Take cash from customer and process the transaction accurately & efficiently .

-keeping up-to-date with all current items within the store.

-Accurately processing all methods of payments.

-Working as part of a team and assisting colleagues when necessary.

-Maintains the report of customer satisfaction.

-Prepare costing sheet for the job.

-Invoicing for the customer.

-handling Petty cash.

-Prepare over time sheet for the staff.

Experience working as a Customer Assist : Azadea Group of Company, Bahrain at Present.

Duties:

-Responsible for greeting customer with a smile creating a friendly, welcoming atmosphere.

-Taking order from the customer.

-Listen & understand customer clearly & carefully once taking order.

-Preparing order as per standard.

- Attending calls from outside.

-Assisting new customer in learning their new job skills..

-To maintain store of food & supplies.

-Maintained, monitored and enforced excellent customer service standards for entire Staff.

-Checking stocks of products and insuring proper stock levels and rotation.

-Checking equipment to ensure that it is in proper working order.

- Menu specifications and service standards are followed.

-To deal with day to day problems.

-Treat with staff as a family member.

Academic qualification:

Graduate degree(B.A ) from Hojai College.(Guwahati University, INDIA.)

B.Ed Naba Bharat Shiksha Parishad,INDIA

Personal Details:

-Date of Birth : 31.01.1977

-Marital Status : Single.

-Present Address: Road No.2125, Block -321, Building No.2006. Gudaiybiyah, Kingdom of Bahrain.

-Permanent Address : Word No:17, Bishnupally, P/o- Hojai, Nogoan, Assam.(India)

-Languages Known : English, Hindi,Bangla.

-Telephone No.:009**-********

-Hobbies:Swimming, Painting,Surfing, Online Searching, Chatting, Music & Games.

Passport Details:

Passport No : N5191943

Issue Date : 30.06.2006

Expiry Date : 09.05.2026

Place of Issue : Guwahati, Assam,India.

IT Qualification:

Diploma in Computer Basics

RYTE version 5.0

Tally ERP Version 9.0

Operating Systems familiar with:

Microsoft Windows Xp/7 Professional

Application Software’s familiar with:

Microsoft Office 2007 & Earlier Versions

Web Browsers – IE/Netscape Navigator

. Thanking you,

Yours truly,

Rupak Dey

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