Customer Service
Resume:
Resume
RUPAK DEY
Tel. ********
Email :***.********@*****.***
Career Objective:
To work with a progressive organization where my potential skills can be utilized for improving the operational performance and in contributing substantially towards the growth of the organization.
Key skill :
- Good communication and interpersonal skills.
-Good management skill.
-Treat customer in a way that he will love to choose our organization.
-Prompt response not without losing time.
-Not to keep customer hanging for long time.
-Always be polite.
-Be prepared to handle customer anger .
-Focus on customer problem till it is resolved.
-To use all skills &resources to keep customer satisfaction.
-Physically fit and able to walk around for long time period as well as do lifting.
-Able to easy build a report with customer.
-Able to commit to working weekends and evening on a long embassies.
-Coordinate with the sales team manager to increase revenue streams and profit .
-Approaching customer that may require assistance.
-Good observation.
-Working as part of a team and assisting colleagues when necessary.
Work Experience
Experience worked as a Purchase Executive.: Group of UNEECO, Bahrain.
Duties:
-Preparing Purchase order & send it to the supplier for purchasing materials.
- coordinate with the customer and sales team.
-Handled incoming questions from customers.
-Take cash from customer and process the transaction accurately & efficiently .
-keeping up-to-date with all current items within the store.
-Accurately processing all methods of payments.
-Working as part of a team and assisting colleagues when necessary.
-Maintains the report of customer satisfaction.
-Prepare costing sheet for the job.
-Invoicing for the customer.
-handling Petty cash.
-Prepare over time sheet for the staff.
Experience working as a Customer Assist : Azadea Group of Company, Bahrain at Present.
Duties:
-Responsible for greeting customer with a smile creating a friendly, welcoming atmosphere.
-Taking order from the customer.
-Listen & understand customer clearly & carefully once taking order.
-Preparing order as per standard.
- Attending calls from outside.
-Assisting new customer in learning their new job skills..
-To maintain store of food & supplies.
-Maintained, monitored and enforced excellent customer service standards for entire Staff.
-Checking stocks of products and insuring proper stock levels and rotation.
-Checking equipment to ensure that it is in proper working order.
- Menu specifications and service standards are followed.
-To deal with day to day problems.
-Treat with staff as a family member.
Academic qualification:
Graduate degree(B.A ) from Hojai College.(Guwahati University, INDIA.)
B.Ed Naba Bharat Shiksha Parishad,INDIA
Personal Details:
-Date of Birth : 31.01.1977
-Marital Status : Single.
-Present Address: Road No.2125, Block -321, Building No.2006. Gudaiybiyah, Kingdom of Bahrain.
-Permanent Address : Word No:17, Bishnupally, P/o- Hojai, Nogoan, Assam.(India)
-Languages Known : English, Hindi,Bangla.
-Telephone No.:009**-********
-Hobbies:Swimming, Painting,Surfing, Online Searching, Chatting, Music & Games.
Passport Details:
Passport No : N5191943
Issue Date : 30.06.2006
Expiry Date : 09.05.2026
Place of Issue : Guwahati, Assam,India.
IT Qualification:
Diploma in Computer Basics
RYTE version 5.0
Tally ERP Version 9.0
Operating Systems familiar with:
Microsoft Windows Xp/7 Professional
Application Software’s familiar with:
Microsoft Office 2007 & Earlier Versions
Web Browsers – IE/Netscape Navigator
. Thanking you,
Yours truly,
Rupak Dey
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