Customer Service Training
Resume:
IMEN MEJRI
Summary
• An ambitious, enthusiastic and talented individual with strong attention to detail, an unswerving commitment to service, With 4 years and 8 months of experience.
• Proven track record of experience, loyalty, and stability in finishing tasks on time. Currently holding a Basic License in IT applied to management in ISG Tunis.
•Self-motivated with strong organizational and time management abilities. Computer skills
(Microsoft Word,
Excel, Power point)
Time management
Patient
Communication skills
Sales
From
23/06/2014
TO
30/05/2015
Voting and Coordination Registration Officer
independent superior body of the elections
I was a Registration Agent for a month for the election registration period from June 23 to July 22
After preparing the necessary supplies for the votes until October 26, the national voting day for the legislatives I attended as a voting agent. November 23 voting day for presidential election 1st round and December 21 the 2nd round of presidential elections. After we have gone for a period of archiving, archive all the papers
From
01/02/2013
to
30/04/2013
Internship graduation project
Servicom
My graduation project was about editing a bracelet containing a GPS for the pilgrims with a web application that has a personalized access by number of the identity card while accessing its personal information card medical and all necessary information.
From
16/02/2013
to
20/04/2013
Dynamic Web Training (PHP / Mysql)
National Safety Club
Create a dynamic website using PHP language that must be associated with a Mysql database.
Experiences
Skills
Personal details
Nationality Tunisian
Date of birth 27-02-1992
Civil status Single
Contact
*************@*****.***
Doha, Qatar
From
16/08/2016
to
27/03/2019
Financial agent and commercial assistant
Delta Cuisine
entering orders, editing invoices, recovering, scheduling orders to be prepared in the headquarters (factory), tracking outstanding payments, including checks without pay, calculating the number, tracking open billing statements.
From
01/07/2015
to
26/07/2016
Teleoperator in a call center
Transmission and reception of call (make appointments with customers) Education/Qualifications
2013 Bachelor‘s Degree in IT Applied to Management in Higher Institute of Management (ISG) Tunisia.
2010 High school in Economics and Management
Arabic
French
English
Languages
From
01/06/2011
to
30/06/2011
Training course
National Agricultural Bank of Tunisia BNA
Cash service: make payments cash or check, withdrawal money. customer service and banking
From
15/09/2011
to
02/01/2012
Algorithm Training
National Safety Club
Choose problem in order to find a resolution in the form of instructions that can be executed later on computer
From
31/03/2012
to
26/08/2012
Training in Design and multimedia animation (Photoshop and flash)
National safety club
Photoshop: Choose images to make some feedback through the software Flash: create an animation using vector images (circles, curves ...) using adobe flash software
Contact this candidate