Customer Service Representative and Leasing consultant

NEGIN NEZAFAT

Tel: 514-***-**** ******@*****.***

SUMMARY OF QUALIFICATIONS:

Over 20 years of solid customer service and hospitality experience

Quick learner, self starter, resourceful, team player, reliable, problem solver

Comprehensive knowledge of accounting processes

Computer skills: Microsoft Word, Excel, PowerPoint, Outlook, Mac

LANGUAGES:

Written and spoken English, spoken French

EDUCATION:

OREA Real Estate College 2016

Ontario

Real Estate Program, Real Estate Salesperson

Seneca College 2015

North York, Ontario

Home Staging Program

Seneca College of applied arts and technology 2010

North York, Ontario

Mortgage Agent Program, Mortgage Agent license

Concordia University 2002-2005

Montreal, Quebec

Bachelor of Arts and Science

MAJOR in ECONOMICS and MINOR in BUSINESS ADMINISTRATION

LaSalle College 1998-2000

Montreal, Quebec

(Computer Science Programmer Analyst)

Java, Delphi, C++, Visual Basic, etc.

PROFESSIONAL EXPERIENCE:

Leasing Consultant and Administrative, Montreal and Saint Lambert Oct 2018 – Present

Professionally and courteously handle all telephone and walk-in inquiries from prospective residents and to offer information as needed to create interest in the community.

Maintain an overall focus on enhancing the customer experience.

Promote a strong sense of community.

Meet and interact with residents and prospective residents in a courteous and professional manner.

Follow-up with renters to ensure that their expectations have been met and determine if they have further needs.

Encourage appointments or viewings with all prospective resident callers or walk-ins.

Qualify prospective residents to determine their needs and suitability as candidates.

Conduct viewings of the property and suites with prospective residents.

Sell the property to prospective residents in order to obtain a commitment to rent. While specific property features or attributes should be highlighted, the focus should be on selling benefits.

Negotiate leases to achieve optimum value.

Actively promote referral programs.

Regularly inspect upcoming suite availabilities prior to showing to potential residents.

Inform the Resident Manager of any deficiencies or problems noted in the building or on property that require attention.

Complete background checks, order credit checks, complete and execute the signing of all leases, schedules, assignments, and addendum forms.

Personally notify all applicants of the Landlord’s decision (approval or decline) of the application.

Assist with completion of incoming and outgoing suite inspections and document as required. Welcome new residents and provide a full orientation when possible.

Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence.

RE/MAX, Real Estate Administrative Assistance, ON Jan 2014 – July 2018

Provide excellent customer service and assistance to clients

Manage showing schedules & appointments

Create & prepare buyer & seller packages

Lead follow up, follow up on listing activities & obtain showing feedback

Collect and Submit all necessary documentation to meet compliance requirements

Staging and Marketing Consultations with sellers and coordinating required activities such as photography, staging, & marketing activities.

TD Bank Financial Group, Markham, ON Feb 2010 – Jan 2013

Credit Fulfillment Assistant, Credit Analyst Underwriter

Review applications for specific information, including risk, capacity, character to determine credit worthiness

Utilize credit reporting agencies, and other sources to determine credit worthiness

Determine and acquire additional information, as required

Compile credit evaluation, summarizing pertinent data from file review, ending with conclusion or recommendation to your Supervisor

Specify terms and conditions of approved applications

Provide detailed information for declined applications

Review change requests and new information and amend accordingly

Handle customer appeals and inquires, or refer unresolved appeals and inquiries to your Supervisor

Investigate potential fraud

Identify and recommend process improvements

IBM CANADA, Markham, Ontario Sept 2005- Jan 2008

Accounts Receivable Customer Service Representative

Responsible for making outbound collection calls to customers

Responsible to reconciling large customer accounts particularly in the AS 400 services invoicing

Addressed customers’ disputed contracts and billing issues and concerns

IBM CANADA, Montreal, Quebec

Customer Support On-Line Representative (CSOL)

Responsible for receiving inbound calls from customers, assisting accounts receivables

Addressed customers’ disputed contracts and billing issues and concerns

Ensured customer satisfaction from beginning to end of call

Trained new hires

Quality Hotel, Montréal

Checkout Attendent 1997 - 1998

Greeting guests upon arrival and making them feel welcomed.

Administering check-ins and check-outs.

Providing front desk services to guests.

Assigning rooms and taking care of administrative duties.

Delivering mail and messages.

Processing guest payments.

Coordinating with bell service and staff management.

Being a source of information to guests on various matters such as transport and restaurant advice.

Processing meal and beverage requests.

Accommodating general and unique requests.

Diffusing conflict or tense situations with guests.

Responsible fro VIP customer service

HARVEYS, Montreal, Quebec 1994 - 1997

Cashier

OTHER INTEREST

Reading, Yoga, Photography and Traveling

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