Sales Customer Service

RICHARD MOHANDATT

** **** ***, **** *********, NY 11550 C: 347-***-**** **************@*****.***

PROFESSIONAL SUMMARY Highly analytical, trustworthy and results-driven individual who works quickly and accurately under tight deadlines with extensive knowledge of sales, accounting and finance management. Seeking a position with an organization that provides the opportunity to display my skills and experience while offering professional growth and development.

SKILLS

• Project Management

• Sales Force, Hotel SalesPro, Delphi

• Opera Full Service, Oracle SQL, Micros

• Proficient in all Microsoft Office Applications

• C++, Java programming, RStudio, Python, Matlab

• Strong communication and relationship-building

EDUCATION Master of Business Administration, Finance and Marketing Concentration, 09/2018 New York University – New York, NY

Bachelor of Science: Applied Mathematics in Financial Science, 12/2016 New York City College of Technology - Brooklyn, NY Associate of Science: Computer Science, 06/2015

New York City College of Technology - Brooklyn, NY

PROFESSIONAL EXPERIENCE Director of Sales and Marketing, InterContinental Hotels Group – Long Island, NY 12/2018 to Present

• Own and exceed annual sales targets within assigned territory and accounts

• Direct and manage all group, transient, and banquet sales activities to maximize revenue for the hotel

• Develop and execute strategic plans to achieve sales goals and expand our customer base

• Provide weekly dynamic forecast of expected results, variances and budget comparisons

• Gather and analyze statistics, yield information and all other relevant information to identify market trends and to minimize risk

• Manage and lead the team through day-to-day operations, as well as strategically help the Revenue department to achieve team and organizational goals.

• Study category-specific landscapes and trends while reporting on forces that shift tactical budgets Group Sales Manager, Dream Downtown – New York, NY 09/2017 to 12/2018

• Developed rates, group sales deployment strategies through review of competitive data, demand analysis and mix management

• Build and maintain strong, long-lasting customer relationships

• Identified emerging markets and market shifts while being fully aware of new products and competition status

• Partnered with customers to understand their business needs and objectives Area Sales Coordinator, InterContinental Hotels Group – New York, NY 03/2016 to 09/2017

• Identified new contacts, developed sales leads, and responded to sales opportunities in order to maximize revenue

• Monitored customer satisfaction regularly and resolved any outstanding issues to ensure future business

• Assisted in the modeling and forecasting of contract scenarios and measuring ongoing performance

• Coordinated with Product Management, Client Service and Client Onboarding to improve client satisfaction

• Maximize REVPAR by analyzing and forecasting demand while establishing effective selling strategies and overall market mix Junior Accountant, M&R Hotel Management (Holiday Inn JFK) – Queens, NY 01/2014 to 03/2016

• Performed complex general accounting functions, including journal entries, account analysis and balance sheet reconciliations

• Composed effective accounting reports summarizing accounts payable and receivable data

• Coded and entered invoices each day into an in-house accounting software

• Input revenue analytics, expenses and allowance data daily for corporate reporting Guest Service Agent/Night Auditor, Holiday Inn - JFK Hotel – New York, NY 08/2012 to 01/2014

• Maintained high scores for hotel by providing excellent customer engagement

• Implemented customer service protocols to resolve issues and reduce complaint escalation

• Trained and directed new hires during department orientations

HONORS

• Dean’s List: Spring 2014, Spring 2015 – Fall 2016

• Member of the National Society of Collegiate Scholars (NSCS)

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