Manager Sales
Resume:
DETAILS & CONTACT
E: *********@*******.***
Nationality: Canadian
Residency Status:
Resident of Kuwait
Resident of Saudi Arabia
AREA OF EXPERSTISE
Hotel management
Rooms and Operations
Revenue Management
Budget Planning
Financial Controls
Sales and Marketing
People Management
Guest Satisfaction
PROFESSIONAL
Arabic speaker
English speaker
Proficient in Microsoft Office
Proficient in Electronic and General
Distribution Systems (EDS/GDS)
PERSONAL SKILLS
Strong analytical skills
Strong problem-solving skills
Excellent interpersonal skills
Hands-on leader
Works well under pressure
Service oriented
Team builder
MAGED M. GUBR
Hotel General Manager
PERSONAL SUMMMARY
I have over 20 years of international hospitality experience within 4* and 5* independent and branded hotels & Resorts. I have a North American work experience; in Canada (Vancouver, BC) and USA (San Francisco & Hawaii). As well, I have worked int the GCC region and has excellent knowledge of its market, especially Kuwait, Saudi Arabia and UAE. I am a people manager who keeps employees engaged at all times to achieve high-quality staff performance. I build cohesive teams that achieve great financial results. I always strive to meet even exceed guests needs and expectations, the optimum guess satisfaction is non-negotiable. I always challenge the practice and look for new innovative ideas
PROFESSIONAL EXPERIENCE
MAKAREM SAGRYAH MAKKAH MAKKAH
General Manager July 2019 - Present
Hotel Summary: 700 rooms – part of the Dur Hospitality Group, a leading semi-government company established in 1976
§ Conducting the pre-opening phase of the Hotel.
§ Working closely with Engineering, Head office and Owners to ensure a smooth and efficient official launching of the new hotel, targeted first quarter of 2020.
§ Successful soft opening was conducted during the Hajj Seaoson of this year. MÖVENPICK HOTEL & RESORT AL BIDA'A KUWAIT KUWAIT
General Manager April 2012 – July 2019
Resort summary: 2 restaurants, 450 total rooms (various type of rooms, apartments and villas), 5 swimming pools, 2 terraces, 200 meters of private beach and the spa.
§ Lead the Sales and Marketing team and was always involved to direct their efforts to drive distribution and increase awareness of the Resort in the local Market.
§ Worked closely with the Director of Revenue Management and made sure that we have the right price at the right time for the Resort.
§ Partnered with the Sales teams on conducting customer entertainment and sales trips.
§ Created and oversaw a great guest service environment that exceed company service standards with our own exceptional service. As well, our level of service surpassed other hotel in the surrounding area. Encourages staff to created memorable guest experiences.
§ Developed and maintained an engaged employee environment and continuously assessed the climate through round table meetings, feedback and was always open to suggestions.
§ Initiated and supported environmental activities that addressed by the green committee. Key achievements:
§ Highest revenue & average room rate since opening, even during economic turndowns.
§ Increased hotel visibility: the resort became one of the most sought leisure resorts in Kuwait City and the GCC area for weekends, Eid breaks and summer holidays.
§ Created a family-friendly environment (kids’ activities, sports activities, family packages)
§ Conducted Lobby and rooms renovations and increase the number of meeting rooms that became a number one destination for corporate meeting and retreats.
§ Food quality was the talk of town, especially the famous Egyptian night on Wednesdays. MÖVENPICK HOTEL JEDDAH JEDDAH – SAUDI ARABIA
General Manager August 2006 - March 2012
Resort summary: (150 Rooms) Corporate Hotel located in the heart of Jeddah City
§ Responsible for the overall management and strategic direction of the hotel
§ Oversaw the operations functions of the hotel – Food & Beverage and Room Division
§ Prepared the Operating Budget and the Marketing and Sales plan.
§ Lead and supported all departments to achieve their financial and operational targets.
§ Ensured full compliance of hotel operating.
Key achievements:
§ Highest revenue & average room rate during my tenure, generating a net profit of over 8 million Saudi Riyals to the Owners = Increased hotel market share
§ Conducted Lobby and rooms renovations
§ Created a major shift in Banquet operations: added new meeting rooms which increase the revenue from corporate meetings and training events.
§ Renovated and expanded the Hotel Ballroom which eventually increased our market share in wedding business. The Ramadan Iftar Tent in the Ballroom was a success year after year. TASK FORCE
Kuwait Crowne Plaza Hotel
Kuwait City, Kuwait - 1991
Establishment of the Front Office
and the Sales Department
operations following the gulf war.
Holiday Inn Bur Dubai
Dubai, UAE - 2001
In charge of the pre-opening task
force: responsible for developing
business plan, budget, recruitment
and training of personnel.
Pan Pacific San Francisco
California, USA - 2002
Implementation and Revenue
Management Review
Mauna Lani Bay Hotel &
Bungalows
Kona, Hawaii - 2004
Operations and Revenue
Management Review
EDUCATION
BACHELOR OF COMMERCE IN
ACCOUNTANCY &
ADMINISTRATION
University of Cairo, Egypt-1982
DIPLOMA IN EFFECTIVE SALES
TECHNIQUES FOR MANAGERS
American University of Cairo-1985
TRAININGS
EFFECTIVE SALES NEGOTIATIONS
Jubail Holiday Inn, SA-1989
MODELS FOR MANAGEMENT
Holiday Inn Worldwide -1993
REVENUE MANAGEMENT
Crowne Plaza UK/Amsterdam-1998
MANAGEMENT ASSESSMENT PROG.
Leipzig, Germany- 2000
GROUP TRAINING CERTIFICATION
Crowne Plaza Dubai- 2000
REVENUE MANAGEMENT
WORKSHOP
Paris Holiday Inn, France-2000
MASTER TRAINERS
Holiday Inn Sharjah, UAE-2001
OTHER POSITIONS
FRONT OFFICE MANAGER
(1996 – 1998)
CROWNE PLAZA - ABU DHABI, UAE
REFERENCES
Available upon request
HOTEL LE SOLEIL VANCOUVER BC - CANADA
General Manager July 2004 – July 2006
Resort summary: 130 ROOMS, AAA Four Diamonds boutique hotel located in the Financial district
§ Provided hotel staff with positive and professional leadership as hands on General Manager.
§ Responsible for overseeing all areas of the property and all aspects of guest services.
§ Responsible for budgeting and the entire Business Plan for the hotel.
§ Required to provide accurate and timely financial information to the hotel’s management company and Owners council.
§ Responsible for maintaining the property through planned preventive maintenance of rooms and equipment.
§ Generated new and repeat business through planned sales & marketing activities and by maintaining an active presence in local community. Key Achievements
§ Recognized by Go 2 HR (an affiliate of Grant Thornton) as one of the 10 Best Hotels for HR practices.
§ Remarkable turnaround in delivery of customer service, making it possible for the hotel to reclaim its AAA Four Diamond status for 2005 and 2006.
§ Implemented a number of product enhancement initiatives (i.e. installation of High Speed Internet in all rooms and décor improvements such as new carpets and updated food service equipment).
§ Focus on developing a strong team has resulted in a 20% increase in sales (over the previous year) for both rooms and food and beverage operations. PAN PACIFIC VANCOUVER BC - CANADA
Director of Rooms Operations and Revenue Management Jan 2003 – July 2004 Resort summary: 504 Rooms, Five Diamonds harbour and sea front hotel. Responsibilities and achievements
§ Contributed to the achievement of market leadership in quality services and RevPAR penetration of 118%.
§ Managed Rooms Division in addition to performing revenue management functions.
§ Team leader responsible for management of on-going renovation projects within the hotel.
§ Contributed to sustaining the hotel’s 2003 AAA Five Diamond standards rating.
§ Maintained a successful balance between cost and revenue management. PAN PACIFIC VANCOUVER BC - CANADA
Director of Revenue Management Feb 2002 – Dec 2003 Resort summary: 504 Rooms, Five Diamonds harbour and sea front hotel. Responsibilities and achievements
§ Responsible for inventory management/monitoring selling guidelines on all distribution channels.
§ In charge of the Web site and Travel Portal Management.
§ In charge of the call center management (nine reservation agents and one reservation manager).
§ Provided accurate data to support the Sales Force decision making process.
§ Set training workshops for suggestive selling and understanding of market segmentation. CROWNE PLAZA HOTELS DUBAI AND ABU DHABI UNITED ARAB EMIRATES Regional Revenue Manager for Intercontinental Hotels Oct 1998 – Feb 2002 Responsibilities and achievements
§ Maximized revenue through management of room inventory (Crown Plaza Hotels).
§ Responsible for the preparation of Forecasts, Budgets and Business Plan production.
§ Ensured the implementation and review of rate structures.
§ Ensured implementation of approved selling strategies on GDS and DES.
§ Held regular meetings with all Revenue Center Managers to reinforce revenue management strategy.
§ Advised Director of Sales and Sales Managers regarding market trends and business segmentation.
§ Implemented revenue management measures that included improved training for Food, Beverage and Banquets personnel, cost and profitability analysis as well as menu management.
§ Developed revenue management culture in the following locations: Kuwait Crowne Plaza, Al Ain Intercontinental Hotel, Dubai Intercontinental and Sharjah Holiday Inn.
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