Customer Service Employee Relations
Resume:
Michele Bradley
Everett, WA *****
***************@*******.***
CAREER SKILLS/KNOWLEDGE
Ability to multi-task in a high-pressure environment
Adaptable to complex frequently changing priorities
Proven ability to create and deliver presentations
HRIS personnel transactions w/confidential information
Excellent written and oral communication skills
Headcount Database and HR data queries
Data analysis, validation & data-driven approach to problem solving
Excellent customer service and employee relations skills
Research and prepare reports for management
Learning Management System (LMS) experience
Skills in collaboration and building positive relationships
Continuous Improvement Activities
EDUCATION
Bachelor’s degree Business Administration with an emphasis in Human Resources - Capella University Graduation date – 12/2013
MILITARY
United States Air Force 1987-1991
CAREER EXPERIENCE
Intel Corporation (Contract) 1/19-6/19
Headcount Analyst and Sourcing Specialist
Supported aggressive headcount targets by managing headcount data and processes
Maintained and organized shared documents and schedules for hiring events
Identified KPI’s Key Performance Indicators to drive key business decisions
Partnered with Finance and HR Staffing to obtain input and analyze and interpret data
Reviewed resumes for candidate selection
Facilitated headcount processes such as employee movement
Analyzed staffing data to enable decision making
Facilitated staffing related meetings to ensure alignment with business units
Produced metrics for managers and meetings to communicate progress
Vaupell Northwest (Contract) 2/18-6/18
ERP Application Support Analyst
Assisted Manufacturing Engineering with transition to new ERP system Epicor
Coordinated with cross-functional team including QA, Planning, Accounting, Finance and IT to coordinate efforts and gather requirements
Acted as an implementation consultant to employees providing conversion and software support
Consulted with clients to understand and improve their CRM and/or ERP related processes; designing solutions to address any gaps in their business
Documented detailed business workflows and requirements for process change
Designed and executed data conversion plans between systems
Tracked action items and owners of those items
Identified and communicated project risks
The Boeing Company 7/01-8/17
Staff Analyst
Administrative support which included travel and expense reports, creating and publishing documents
Coordinated training facilities, schedules, and event planning
Ensure logistics and event-specific details are completed in a timely manner
Managed Engineering Rotation Program through database administration
Planned and coordinated talent management, employment activities including forecasting, hiring, promotions and layoffs
Tracked headcount forecasting to meet headcount goals using Advanced Excel tools including macros, formulas and pivot tables
Employee Engagement team and recognition focal to create morale boosting activities and a positive work environment
Provided support for SharePoint, website, organizational charts, scheduling and running meetings using WebEx/Skype and distribution lists
Maintained and processed reports and queries for sensitive personnel data through HRIS system
Recruiting Coordinator 3/11-4/12
Training Coordinator 12/10-3/11
Employee Development Specialist 7/09-12/10
Training Advisor 1/05-4/09
Technical Support Specialist 7/01-4/03
Providence Everett Medical Center, Everett, WA 10/97–10/00
Computer Instructor\Help Desk Technician\Mainframe Computer Operator
Developed class curricula and provided training to over 2000 internal clients in a classroom environment
Implemented software user "acceptable use" policies and procedures
Coordinated department trainers and conducted train the trainer sessions
Project Management related to coordinating the training portion of new software deployment
Worked with department supervisors to identify and resolve training issues
Provided second level support for Microsoft Software issues and troubleshoot internal system problems
Rotated Help Desk support pager coverage 24 hours a day/7 days a week
Completed documentation of backup procedures
Supervised live paycheck, report and bill printing
Premera Blue Cross, Mountlake Terrace, WA 10/91–10/97
Computer Instructor
Began as a medical Claims Processor in 1991 manually entering claims and processing suspended claims
Cross-trained into a dual role of telephone Customer Service and Claims Processing position in 1993
Maintained current knowledge of ICD, CPT4 and HCPC codes
Became Claims Processing Trainer teaching new and existing employees how to process claims at various levels of adjudication
Provided formal classroom training for Microsoft Office software for classes of twelve
Developed training curricula for internal mainframe systems, customer service and claims processing training
Acted as a consultant to managers to determine best method of training courseware work instructions and job aids
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