Sales Support
Resume:
Lionel Ortiz Jr.
**** ********** ***, *** ****, CA. 95122
**************@*****.***
Maintenance Renewal Specialist
Over 10 years of experience working with customers to ensure they see the value in renewing their annual maintenance contracts and that these contracts are renewed on time.
Prompt contract renewals Upsell customer support levels Meet/exceed quota
Collaborate with Sales Customer relationships Revenue recognition
Communication Sales contract/quoting Order services
P R O F E S S I O N A L E X P E R I E N C E
Maintenance Renewals Specialist/Sales Support Rep,
May 2005 to Nov 2016 Hewlett Packard/Autonomy Inc.
Sunnyvale, CA
Served as primary contact, account manager, and knowledge source in sale of company maintenance service offerings.
Worked closely with Technical Support, Sales, and other company departments providing information and assistance for current install base.
Provided focused insight for clients on the best possible maintenance solutions for their firm and assist in the purchase.
Used company internal systems effectively, to manage the renewal proposal process.
Consistently met or exceeds quarterly goal of renewing support contracts for existing clients.
Customer Administrator – Operations,
February 2004 to 2005 Remedy/BMC Software Distribution Inc
Pleasanton, CA
Responsible for working with Sales, Finance, and Support Renewals in processing all purchase orders, including non-revenue business received by Remedy.
Interacted with internal and external customers prior to and/or after sale.
Developed and maintained positive customer relations; coordinated with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Generated contracts for software purchases, developed documents and maintained order process for Latin America accounts.
Maintenance Renewals Representative,
February 2003 to February 2004 Remedy/BMC Software Distribution Inc
Pleasanton, CA
Managed support contract renewals by proactively contacting customers regarding support contract expirations for on time renewal.
Uplifting customers to higher level of support offering, processing support quotes and orders.
Maintaining customer satisfaction.
Computer Skills: MS Office (Word, Excel, Access, Power Point, Outlook); Windows 97, 98, 2000; Oracle 11.0.1, 11.0.3 (Services, Order Entry, Receivables); Cadence Project Management; Softrax; Netsuite
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