Manager Engineer

Adel Youssef 571-***-****

**** ******** **, ***********, ******* **********@*****.***

United States Citizen

Objective CIO to define strategic vision and lead business planning for technology systems, as well as establish project management and IT governance/prioritization to achieve the government objective of comprehensive customer benefit. Aligned hardware and software technologies to support organizational business initiatives and issues. Built and maintained secure, reliable and efficient technology systems throughout the organization and provided vision and leadership for all aspects of the organization's information and technology systems. Set the overall direction for technology through strategic planning, analysis and evaluation. Lead Program/Software Development/Test Management of large to medium size program/projects with budgets over $50-$250 Million and established new processes during the projects. Generated ideas to create tools and techniques to increase productivity. Established process capability baselines to measure project success and consistently improved delivery times and service levels while reducing costs. Planned and managed strategic IT Initiatives with enterprise operations. Managed IT project portfolio with enterprise wide governance aligning to business processes with Automation Testing tools integration. Excelled in strategic planning, building high-performance teams, implementing best practice methodologies and continuous improvement of programs. Communicates program vision and strategy that aligns to the IT and business goals.

Education

New Jersey Institute of Technology, Newark NJ (1999 – 2002)

oBachelor of Science in Computer Science

James Madison University, Harrisonburg, VA (2016- 2018)

oExecutive Master of Business Administration (EMBA)

Experience

Senior Technical Director, United States Patent and Trademark Office (12/2013-Present)

Sr. Program Manager/ Computer Engineer, Library of Congress (02/2010-12/2013)

Sr. Project Manager/ Information Security, United States Patent and Trademark Office (05/07-02/2010)

Project Manager/ Computer Engineer, Datalis Solutions Corporation (11/03 – 05/07)

Computer Engineer Manager, Vonage (09/00 – 10/03)

Engineering Systems Analysis, Dow Jones (06/99 – 08/00)

ISO trained, CMMI 3

U.S. Army Computer Engineering Certified

GIS Training Certified

PMP Certified

CSM Certified

Computer Skills

Operating Systems: Microsoft Windows (Windows 10, Windows 8), Apple's macOS and iOS.

Tools: Mercury WinRunner, Mercury Test Director, TestComplete 10.0, HP Quality Center, QTP, LoadRunner, Rational ClearCase, Rational ClearQuest, Rational Test Manager, RequisitePro,ProjectConsole, Jira, Rational Doors, Selenium.

Software: MS Office, MS Project, MS Visio, MS SharePoint, .Net, J2EE, Subversion.

Databases: Oracle, SQL Server, DB2, TeraData

Communications: TCP/IP, DNS, WINS, IPX/SPX, SNA, TFP

Security: VPN, Firewall rules, SSL, IDS

Storage Technologies: HP-XP SAN, EMC storage, Data Protector ESL tape backup, SAN Switches

Work

(December 2013- Present)

Senior Technical Director, United States Patent & Trademark Office, Alexandria, VA. Notable duties included:

Manage matrix team, with annual budget of $25 million. Oversee the PMO associated projects.

Worked closely with the PM team and senior leadership team by improving and implementing PMO best practices.

Manage as the primary interface between contractor staff and government CO/COTR.

For a federal client, developed strategy through technical assessments and cost-benefit models. Devised and implemented IT investment process, new org design to improve service delivery and reduce costs.

Led assessment of IT business process effectiveness for a financial company. Interviewed key stakeholders and process owners in organization to gain comprehensive understanding of issue.

Managed testing processes and configured necessary hardware to system to complete test procedures.

Delivering solutions to improve contractor worker execution and internal procedures, including the utilization of automated tools to improve in general contract proficiency.

Communicated test progress, test results, and other relevant information to project stakeholders.

Strategized enterprise-wide quality division, identifying weaknesses and gaps in the software quality process.

Improved productivity through process improvements, traceability, automation and performance frameworks etc.

Meets and confers with USPTO management and technical personnel regarding the status of specific Contractor activities and problems, issues, or conflicts requiring resolution. May work as a team member.

Simultaneously plans, manages, and provides technical oversight for performance testing activities.

Ensures that tested components are compliant with standards and requirements. Directs completion of tasks within estimated time frames and budget constraints.

Reports in writing and orally to Government contract management personnel and other Government representatives.

Independently develop automation test suites for Performance, Load, Stress, Regression, WAN and Resilience testing. Independently analyze, interpret and report test results. Independently develop automated scripts using software languages such as C or Java.

Oversee IT budget and allocate funds to best meet organizational needs.

Lead the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources when applicable.

Develop and institute data management best practices and ensure employees are trained and up to date on procedures

Manage the day to day operations of the organization’s IT infrastructure and applications.

Actively manage MSP and other vendor relationships and ensure vendor is accountable and performing with respect to service level agreements.

Work closely with colleagues and technology partners to support the server and network infrastructure.

Oversee the management of the organization’s telephone system and manage upgrades to the system.

Develop and manage the IT Governance Committee.

Support the implementation of IT initiatives as identified by the organization.

Demonstrate ability to analyze, audit and map current network configuration including applications, remote office networks, all internal IT infrastructure and back up methodologies preferred

Perform other duties and responsibilities as assigned.

(February 2010-December 2013)

Sr. Program Manager / Computer Engineer for Library of Congress, Washington, DC. Notable duties included:

Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

Responsible for program schedule and quality management; communications management; cost management.

Manages the overall test effort, test technical services and development in the area of networks.

Support more than 250 end-users with computer, network systems and peripheral devices.

Test the system designing, code review and test review and verifying work requests/bug reports.

Responsibility of test plans, test cases, test execution, test reports and helping recreate customer issues.

Test the configuration and performance management of all PC systems and telecommunications.

Maintains passwords, data integrity and file system security for the desktop environment.

Established the Conference Room sessions as part of Project Management Methodology.

Recommend hardware and software solutions and upgrades using established procurement processes.

Test, review, approve and process quotes, requisitions and purchase order for capital equipment.

Transformed overall quality enterprise wide, building automation capabilities across all the projects with QTP.

Selenium saving $2-$5 million every year for the team budget.

Managed project team of 50+, with budget of $15M for ERP (Oracle financials) implementation.

Team of PM's, business analysts, QA's, developers, system owners and integration teams.

Examined functional needs; requirements planning/analysis, resource planning and project management.

Responsible for test plans, test cases and test scripts. Communicated weekly, monthly testing status reports.

(May 2007 – February 2010)

Sr. Program Manager/ Information Security for the United States Patent & Trademark Office, Alexandria, VA. Notable duties included:

Directed planning and project management of multiple strategic initiatives, e.g. selection and implementation of systems innovations/replacements, infrastructure improvements, risk management, data security/privacy controls.

Established/reinforced operating structure providing systems availability at 99.9% standard across user community, including performance monitoring, SPAM filtering, desktop management software improvements, and higher speed internet access feeds.

Managed full project Statement of Work (SOW), produced detailed documentation, and teamed with Program Manager to identify and capture project tasks and requirements.

Monitored projects and presented progress to senior management, and participated in weekly client updates.

Responsible for manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.

Responsible for support of existing security policies and procedures.

Assisted with the upkeep of network infrastructure including switches and load balancers.

Assisted in migration of VPN concentrators to new project.

(November 2003 – May 2007)

Project Manager/ Computer Engineer for Datalis Solutions Corporation in Montvale, NJ. Notable duties included:

Supporting an Instructional Electronic Systems Engineering Program for Oman and Chile Air Fol;

Coordinated direct Implementation Services and cross organizational team members. Managing the creative and development staff, management strategists, information architects, and designers.

Responsibility for project communications, including status reporting, risk management and managing of resources so that the project is delivered within budget and scope and on schedule.

Maintenance of equipment and systems for the F-16A/B aircraft in the areas of technical expertise.

Acquiring and utilizing test equipment for Radio and Satellite Communications.

Established project success criteria and determine the degree to which the project achieved the objectives.

Conducted project lessons learned reviews with functional teams, consolidated input, and established prioritization of areas of improvement for future projects.

Electromagnetic and communications RADAR, CREW, and Electronic Warfare.

Responsible for project team’s adherence to and compliance with IT Standards, tools and methodology.

Worked on a global postal project, developed a COTS product with a budget of $5 million. Helped the organization achieve CMMI level 3.

Managed scope, cost, schedule, and quality, while continuously identifying and mitigating underlying risks.

Oversee development, test, deployment, and support. Communicated status with stakeholders, and resolve issues in a timely manner.

Used Quick Test Pro (QTP) for automation, Quality Center and Jira for defect tracking.

(September 2000 – October 2003)

Computer Engineer Manager for Vonage in Edison, NJ. Notable duties included:

Test the design, implementation, modification, and maintenance of IT systems critical to the operation of Vonage, and provide technical expertise to vendors and project management team.

Lead overall procurement, operation, and maintenance of Vonage VoIP Program, and perform key role in the negotiation and progression of service level agreements.

Managed project to improve the accessibility of market research business intelligence to all researchers and clients, minimized the risk of duplicating research analyses, and enhanced the productivity of the Market.

Supervised, trained, and directed team of technical engineers through full project lifecycle, relaying the project vision, objectives, and activities.

Tested different phone model systems and their communications.

Developed and maintained schedules and metrics for Vonage installation, integration, maintenance and support.

Provided technical support to customers as required.

Led the Quality Division, identify weaknesses and gaps in the software quality assurance process

Involved in creating test plans, test cases, and summary reports. Involved in regression testing, functional testing, system integration testing and end-to-end testing.

Monitored all testing activities, including manual, automation, and load testing. Involved in delivering daily, weekly, and monthly testing status reports.

(June 1998 – August 2000)

Engineering Systems Analysis for Dow Jones in Princeton, NJ. Notable duties included:

Responsible for analyzing and troubleshooting network problems.

Served as technical team member to established new applications or installations.

Improving communication between the website and company email.

Analyze and solve hardware and software problems, ensure the solution will help in future.

Maintain update information to estimate obtainable systems.

Inscribe and maintain documents of systems.

Serve as member of technical part; ensure connectivity and capacity of network system.

Updating and maintaining the website.

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