Engineer Design

CURRICULUM VITAE

ARAVINDA .D.S

Mobile: 990******* / 907*******

Email: *********@*****.***

Career Objective:

To join in a highly professional organization, where my skills and experience can be effectively utilized for growth of the organization as well as growth in my professional and personal skills 14 years of experience with efficient team work.

Professional Experience:

HAVELLS INDIA LIMITED: As Area Service In-charge and CCO for Karnataka with technical and field and customer support service officer from November 2018 to till date.

ION EXCHANGE INDIA LIMITED : As process auditor for service provider with technical support & customer support service officer from November 2016 to till November -2018

EUREKA FORBES LIMITED: As Spares Coordinator and Defective Management System from July 2013 to November -2016.

AMERICAN POWER CONVERSION: As Servicing Engineer Manufacturing, Operating (5 years). From Dec 2005 to April 2010 .

TRIBI SYSTEMS PVT .Ltd: As Servicing and repair Engineer (9 Months). FROM May- 2010 to NOV – 2010.

SOLAS FIRE SAFETY EQUIPMENTS PVT.LTD: As Technical Engineer and commissioning (9 Months as trainee). FROM MARCH- 2011 to NOV – 2011

MOTO SOLUTIONS PVT LTD: As Production and Servicing Engineer (9 months). FROM DEC-2011 to Aug-2012.

KARNI TECH SOLUTION PVT LTD: As PCB Design Engineer (10 months). FROM Sept-2012-June-2013.

PROFESSIONAL EXPERIENCE:

HAVELLS INDIA LIMITED: As Area Service In-charge and CCO for Karnataka with technical and field service provider for washing machine, Air conditioner (AC),Television, Refrigerator from November 2018 to till date.

Planning & setting goals for the team to achieve the day target reaching TAT response time .

Indenting/forecasting the spares to purchase team during the spares unavailable in ware house to avoid the delay in service of customers.

Supporting the field for the requirement of Spares to avoid Ceo /HO escalation

A detailed analysis report flashing to Regional head & Service franchise of performance on hour basis.

Completion After sales support to customers services will taken care for franchise end to till calls closure of CRM apps .

Coordinating with Authorized Business Partners & Service Technicians of any issues of software while closing calls updating the spares parts In CRM or creating part order issues resolve in system till order get updated and get dispatched from spare team .

Follow up with Spares support team to get the required spares on time of emergency spare to reach and replaced for customer satisfaction.

Follow up with Authorized Service Providers till the customer call closures.

Resolving the customer complaints through phone where ever possible support required for field service provider and technicians for satisfactory of customer

Follow up with service provider for installation and service on time for customers.

Generating the replacement order to warehouse for Customer failure products, due to technical failures repeated complaints issue with the product with necessary action and approvals & monthly bills submission to commercial team on time and follow up GST filling update on monthly wises with Service provider .

ION EXCHANGE INDIA LIMITED : From November 2016 to till date

Regional Service Auditor (South)

Audit is the examination or inspection of various books of accounts by an auditor followed by physical checking of inventory to make sure that all departments are following documented system of recording transactions. It is done to ascertain the accuracy of financial statements provided by the organization.

Handling entire south region as auditor, auditing the SP (service franchise)

40 SP Audit on monthly schedule.

Instrumental in providing & guiding SP to enhance the accuracy of the day to day job.

Streamlining the service process through Audit

Proper accounting of Spare consumption& defectives

Financial audit of SP monthly bills

Wrong claims rejection

Technical audit, checking the technical competencies of the SP engineers

Flashing the Audit report to the management with corrective action plan

Surprise Audit to SP to check the operations

Training the SP for Service process

Highlighting NFD to the quality dept

Compiling the data of the spare failures from the SP & forwarding the same to Quality control.

Field audit at customer location to provide quality service to the customers.

Giving inputs to the superiors for quality service

Defining the service process to enhance the customer satisfaction.

Monthly meeting with Service leaders to provide the analysis of the Audited SP

EUREKA FORBES LIMITED: From JULY 2013 – Till NOVEMBER 2016

Job Profile: South Region In-Charge for Defective Management Systems &Customer service

Job Description:

Generating the replacement order to warehouse for Customer rejected products due to scratches and issue with the product

Handling a team of 7 technicians for refurbishment

Planning & setting goals for the team to achieve the day target.

Indenting/forecasting the spares to purchase team during the spares unavailable in ware house to avoid the delay in refurbishment.

Supporting the field for the requirement of Spares to avoid Ceo /HO escalation

A detailed analysis report flashing to Regional head & quality head

Complete After sales support to customers.

Coordinating with Authorized Business Partners & Service Technicians.

Follow up with Spares support team to get the required spares.

Follow up with Authorized Service Providers till the customer call closures.

Resolving the customer complaints through phone where ever possible

Interactions with Finance team in Payment Clearance.

AMERICAN POWER CONVERSION (APC) - From Dec 2005 to April 2010

Job Profile: As Production Supporting Engineer and repair Engineer Reporting to Electrical Platform Manager, Based in Bangalore in supporting all the 4 Manufacturing Facilities.

Job Description:

Good understanding of electrical and electronic components.

Good understanding of BOM, BOM structure.

Understanding of Schematics and wiring diagrams.

Responsible for providing the technical expertise, support and maintenance on electrical / electronics – related functions on the product in order to reduce DPU.

Leads in resolving Corrective Actions quickly pertaining to electrical/electronic components

Generates ECO (Engineering Change Order) for design, process and parts confirmation

Evaluate electrical/electronic parts to ensure product quality during production

Conduct pilot run on parts for qualification/ second – sourcing

TRIBI SYSTEMS Pvt. Ltd- (May- 2010 to NOV - 2010)

Job Profile: As servicing Engineer and repair Engineer, Production, R&D, servicing, field failure repairs in all Over India.

Job Description:

Analysis of field complaints and solution to faults of respective nature ongoing product improvement process.

Design and production of special product with customers defined parameters.

To impart training to Service Engineers, dealer Technical staff time to time as require.

Training the internal people for servicing the PCBs and Units for all the models.

Maintenance of Field Records & corrective Actions taken for field problems.

SOLAS FIRE SAFETY EQUIPMENTS PVT.LTD- (MARCH- 2011 to NOV – 2011)

Job Profile: As Technical Engineer and commissioning

Job Description:

Successfully Completed Initial Training Program From SOLAS FIRE SAFETY Equipments For 9 Months.

The Training Program Included Various Fire Safety Devices and Various Security Devices like CCTV and Access Control with Many Supporting Software and Tools and I Commissioning of CCTV Programming of Same, Programming of Access Control Panel with Commissioning and Commissioning Programming of Public Address System.

Moto solutions PVT LTD (DEC-2011 to Aug-2012)

Job Profile:As worked as Servicing and Production Engineer.

Job Description:

Leads in resolving Corrective Actions quickly pertaining to electrical/electronic components.

Provides technical support to production in preventing / resolving material and /or process-related Defects.

KARNI TECH SOLUTION PVT LTD (Sept-2012-June-2013)

Job Profile:worked as PCB Design Engineer

Job Description:

Good knowledge of Schematic entry.

Knowledge in Cadence Allegro design HDL concept

Library creation for schematic both HDL and Or cad.

BOM creation and optimization.

CBA monitoring, interaction & co-ordination with customer during job execution.

CORE COMPETENCIES:

Strong Initiative to contribute to better Customer Satisfaction

Possession of a mind set to learn and to constantly improve and adopt

Self-starter, self-motivated, result oriented, quick learner and team oriented

Good communication and interpersonal skills

Strong technical aptitude with good problem solving skills

Ability to interact with people at all levels, using acute listening skills, diplomacy and discretion

Believe in teamwork and knowledge based management

Quick learner of new languages

Able to work under pressure and independently.

Customer service and retention skills.

Education and Certification:

Diploma in Electronics and Communication

I.T.I in Electronics & Communication

COMPUTER SKILLS:

Or CAD 16.3,16.5 : PCB Design Engineer

MS Excel : BOM generation and reporting.

SAP ERP in SD & MM module R/3 4.7E & ECC6

Personal Profile:

Father’s Name ‘SHIVAMURTHY D. H

Date of Birth 04 / 12 / 1985

Language Known English, Kannada & Hindi.

Passport No S4870682

Passport validity 02/08/2018 to 01/08/2028

Permanent Address S/o ‘SHIVAMURTHY D.H Doddabokikere (Post)

Tarikere (Taluk) Chikmangalur (District)-577547

Karnataka (state)

Present Address Aravinda .D.S C /o papa reddy

P Sunil Building Syno: 5, Sri Bailanjenya temple road

near Hebbagodi Lake

Hebbagodi, Bangalore-100

DECLARATION:

I hereby declare that the above mentioned information is correct to the best of my knowledge.

Place: Bengaluru Thanking You

Date: Aravinda .D.S

Contact this candidate