Data Manager

Wayne Saraphis

**** ***** **** ****** ******, MN, 55802 +1-919-***-**** *********@*******.***

Experience

SAS Institute, 100 SAS Campus Drive, Cary, NC 27513-2414, +1-800-***-****

Senior Technical Account Manager, Customer Advisory (Pre-sales) August 2018 – Present

Embed with Account Team to pursue, build, and maintain customer relationships supporting new sales and renewals.

Schedule new or participate in existing customer meetings to gather information about product usage, system requirements, performance, major project milestones, special projects, or other product related issues

Coordinate with Technical Support teams to assist customers’ IT and vendors with product installation

Assist customers with performance testing resources to evaluate standard virtualized product offering

Work with internal sizing and performance teams to make recommendations for physical hardware

Develop with Professional Services special reports like System Sizing and Health Checks for customer’s IT

Technical aspect was product usage and installation support for SAS/Grid and SAS Viya

Health & Life Sciences Lead and Principal Technical Support Engineer August 2011 – August 2018

Lead support engineer for SAS Health and Life Sciences products

Customer facing phone and chat engagement with customers for product installation, usage, and defects

Effective external and internal communication with customer during problem resolution

Set and manage internal and external expectations for timely problem resolution

Lead internal meetings to facilitate exchange of information concerning release dates, risks, feature requests, fixes, staffing changes, solution integration, documentation, and general product challenges

Engage internal teams to address on-going customers’ hosting and product concerns

Gather and review problem resolution diagnostics like LOG files and monitors to resolve product issues

API defect replication – API built using SAS data null and declare object functions in data step

Create meaningful data from ticket reporting data for management decision making

Inspire Pharmaceuticals, (acquired Merck, Kenilworth, NJ 07033)

Manager, Data Management and Reporting June 2006 – July 2011

Lead compensation reporting from IMS Rx, sales force automation, and managed markets data sources

Implement software and data vendor contracts like SAS, Qlik-Tech, and IMS Health

Manage IMS vendor data exports for several markets (load data into SQL database - DBA role)

Build and manage master reporting data sets for usage with external and internal reporting and analysis

Used SAS data step and SQL to apply business rules

Administer software and hardware resources used for data management and reporting

Develop meaningful analysis and reporting dimensions from large Rx data sets

Ad hoc descriptive, statistical analysis, and reporting – physician deciles, optimal detailing frequency, and optimal sample allocation using SAS PROCs like SUMMARY, FREQ, GLM, etc.

GSK, 5 Moore Dr Building 5, Research Triangle, NC 27709

Business/Programmer Analyst October 2005 – June 2006

Business Analyst for the Promotion Analysis System ASP.NET and SAS application

Wrote and implemented business requirements

Perform user acceptance testing, conducted risk assessments, developed testing data, created presentations, and presented results from web based promotional analysis system

Sent query requirements and code to offshore for implementation, test queries in test user interface for accuracy

Comprehensive Neurological Sciences

Senior Programmer/Analyst (SAS) April 2005 – September 2005

Reduce state Medicaid payments to prescribers based on patient outcomes (early real-world evidence application)

Prescriber selection based on prescribing patterns Psychiatric physicians

Primarily using SAS data step to calculate patient holidays, over prescribing of like formulations, and many other business rules – unique to position was extensive use of multi-dimensional arrays in data step

SHPS Company

Programmer/Analyst (SAS) March 2004 – March 2005

Mining claims data to identify segments that would increase benefits for members and reduce costs for payor

Support for master member management using Dataflux API (created in house at SHPS)

Construct and modify queries for member selection based on asthma, diabetes, and heart disease diagnoses

GSK, 5 Moore Dr Building 5, Research Triangle, NC 27709

Programmer/Analyst June 2003 – February 2004

Lead SAS programmer for the Promotion Analysis System ASP.NET and SAS application

Assessed user interface functionality of legacy application to gather requirements work experiences on LinkedIn

Wrote design requirements document

Optimized SAS macros designed to match input physician lists with data warehouse tables

Rewrote with physician match and analysis algorithms

Increased functionality of analysis macro to provide improved output delivery using Excel

Deep knowledge of IMS RX data and dimensions for reporting in 13 different therapeutic markets

Extensive data step processing for nearest neighbor calculations, PROC GLM for dimension, attendee list cleaning using data step functions and custom rules for maximum matching with data – all data was in SAS data sets

Nortel Networks

Programmer/Analyst March 1998 – May 2003

Variety of programming roles responsible for data collection and data management

Customer Loyalty and Satisfaction ETL processes to support annual surveys

Employee Survey satisfaction wrote survey programs, managed data, and reporting

Business analyst supporting software programming for internal inventory and purchases

Support for quality analytics and reporting application including deep data cleaning in supporting databases

Education

Post graduate studies, Urban Planning - Virginia Tech 1994 – 1996

Master of Arts, Geography - Appalachian State University 1988 – 1990

Bachelor of Arts, History - Appalachian State University 1981 – 1986

Software Knowledge and Usage

SAS® Viya 3.3 – in-memory offering that includes:

SAS® Studio, Data Management, Visual Analytics, Visual Statistics, VDMML, Model Manager, and Visual Investigator

Depth of knowledge

Technical engagement with key project stakeholders to complete installation, sizing, and performance measurement for customer projects

SAS/Grid 9.4M5 – distributed computing offering that includes:

SAS® Business Intelligence Platform including SAS® Metadata and SAS® Workspace Servers with Platform Manager/LSF

Direct customer support for migration and support issues

SAS® Life Science Analytics Framework – Enablement tool for CFR Part 11 (including API and SAS Macro API)

SAS® Clinical Standards Toolkit – CDISC modeling SAS macros, driver program, data set driver templates

SAS® Clinical Data Integration (extension for SAS® Data Integration Studio) – ETL job generation

Direct support for usage, defects, and installation

SAS® Components

Base SAS®, SAS/Graph, SAS® Analytic Suite (SAS/STAT, SAS/ETS, and SAS/IML), and SAS/QC

SAS/Access SQL*Server, ODBC, PC Files, Oracle, OLEDB (both in database, SAS® SQL, and Fed*SQL)

SAS/Connect and SAS/Share

SAS Enterprise Guide, Enhanced Editor, and Studio

Direct usage over many career projects

Additional scripting languages

W-script, shell scripting, JavaScript, HTML5, XML, VB-Script

Direct usage over many career projects

Common project management and documentation software

Rally, JIRA, Confluence

Direct usage over many career projects

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