IT Project Manager with Help Desk Management Background
Resume:
Aldo J. Bettelli
Maple Shade, NJ *****
Email: **********@*******.***
https://www.linkedin.com/in/aldo-j-bettelli-698566/ KEY COMPETENCIES
General Management Skills - Leadership, Critical Thinking, Decision Making, Team Building, Coaching and Mentoring, Issue and Conflict Resolution, Negotiation, Communication, Active Listening, Patience, Empathy, Sense of Urgency and Ownership, Customer Service Excellence.
Project Management Skills - Planning, Organizing, Scope Management, Requirements Gathering, Controlling/Execution: Budgets, Scheduling, Status Reports, Change Requests, Risks and Issues Management, Quality Management/Quality Assurance, Project/Payroll Timekeeping, Project Management Tools Knowledge, Meeting Facilitation and Project Closure. PROFESSIONAL EXPERIENCE
Berman Medical Lasers, LLC., https://www.bermanpartners.com, Cherry Hill, NJ July 2019 - Present
A top distributor of therapeutic lasers for resale to medical providers. Business Sales Partner
Providing the most advanced medical lasers and solutions for chiropractors/sports medicine, orthopedics, podiatrists, acupuncturists, medical practitioners, dentists, dermatologists and veterinarians to treat various forms of pain and inflammation.
Arraya Solutions, Inc., https://www.arrayasolutions.com/,Plymouth Meeting, PA April 2014- February, 2019
A top IT solutions provider offering IT solutions, advisory, consulting, staffing and managed services for some of the biggest firms in the industry.
Consultant Project Manager - Approximately 9,600 PM hours invested
Hired to manage post-sale high profile projects on time and within budget and scope with a high degree of efficiency and accuracy from all solution areas including Microsoft (O365-Exchange, AD), Cisco (Health Checks, Managed Services for: Enterprise Networks, Wireless, Security, Voice/Video/IM Collaboration, Jabber, IM&P, Call Center, DC Networking, Compute & Private Cloud Infrastructure), VMWare (vRealize, NSX Solution, vSphere and Horizon deployments), and Data Storage under tight deadlines using industry knowledge, experience and expertise through the application of PMI standards and best practice methodologies.
Successfully managed multi-million dollar email and Cisco UC migrations for top clients (e.g. Penn Medicine, Hikma Pharmaceuticals, Production Resource Group, Phoenix Contact Services) and others.
Supported and strengthened PMO through creation of documentation, templates and other procedures to help organize and track project details more efficiently/effectively.
Worked with line managers to coordinate and maintain technical resource utilization and allocation.
Created and managed project plans, budgets, change management plans, status reports, communication plans, presentations and risks and issues.
Provided status reports to key stakeholders and facilitated meetings with business owners and project teams.
Managed schedules and tasks using Microsoft Project, Smartsheet and NetSuite ERP and documentation management using SharePoint.
Participated in key process improvements as they relate to project management.
Assisted in developing more efficient project management processes and participating in NetSuite testing with PMO prior to rollout.
Timekeeping review and approval in Microsoft Dynamics and NetSuite ERP and knowledge of Kronos. 2
EMPLOYMENT GAP
February, 2013- April, 2014 - During this period of unemployment, I took various insurance-related courses through Mutual of Omaha, assisted relatives and friends with special projects and participated in local volunteer ministerial work.
GENEX Services, Inc., Wayne, PA, https://www.genexservices.com/ February 2003 - February 2013
A leader in healthcare cost containment with the goal of helping injured workers return to work in an efficient manner while reducing healthcare costs and disability expenses for clients. Project Manager - Approximately 23,000 PM hours invested
Responsible for the successful management and oversight of 100+ office MACs (moves, adds, changes) and over 20 successful internal office relocations within corporate headquarters ensuring all tasks were properly defined, assigned and addressed with minimal/no impact to business operations. This involved project management oversight including team collaboration and planning, working with internal Real Estate Management, internal business units and vendors/service providers.
Coordinated several multi-million dollar company acquisitions and mergers of top case management firms such as Integrated Business Management and Cigna Intracorp.
Led the company’s first successful PBM implementation with ScripNet that produced over 10 million in revenue in an Agile Scrum environment. Managed similar implementation with Aetna and Express-Scripts.
Responsible for the planning, scheduling and implementation of technical tasks ensuring the timely set up of desktop machines, printers and VoIP phones on LAN and linking to systems and services to support global field case management nurses.
Managed the company’s first BizTalk Server implementation including core EDI design.
Responsible for the successful rollout of multi-million dollar PPO network implementations for major employers (e.g. MedRisk, Express-Scripts, ScripNet).
Led the company’s first successful email migration to MS Exchange 2010 involving 1,000 global case management nurses.
Successfully managed the first OCR scanning implementations totaling over 17 million in revenue and saving the company millions through the reduction of workforce.
Assisted in the coordination of PMO office including the establishment of PM processes, guidelines, training, and mentoring program.
EDUCATION
Rutgers University School of Business, Camden, NJ, B.S. Business Management
Camden County Community College, Blackwood, NJ, A.S. Business Administration TECHNICAL SKILLS
Project Management Tools: MS Project/MS Project Server, Smartsheet, NetSuite ERP, JIRA, Trello
Microsoft Office Suite: Word, Excel, PowerPoint, Visio
Operating Systems: COBOL, DOS, VAX/VMS, Novell, Unix, Windows Server, Windows XP, 7,10
Disaster Recovery/Business Continuity Planning
Help Desk Tracking: Heat, Remedy, Footprints, Service Desk, Magic, Footprints, LAN Desk
Reporting Tools: Crystal Reports, Oracle Discoverer, SQL, MS Access
ACD Systems: Cisco VoIP Telephony, Audix, AT&T Lucent, Avaya, Comdial, Norstar TRAINING
Six Sigma Foundation Training, Yellow Belt, Udemy, 2019
Agile Delivery Certificate, Udemy, 2019
JIRA Agile Project Management, Udemy, 2019
Project Management Boot Camp, PMTI, 2017
50 + online & technical project management courses- MindLeaders, 2007-2008
Principles in Project Management - Management Concepts, 2003
Implementing New Help Desks, Help Desk Institute, 1999
ACD Lucent Phone Systems Management Training, 1998
Heat Administration, Call Logging Training – Front Range Solutions, 1997
Influencing and Negotiating Skills for the Project Manager, Penn State Great Valley, 2008
Conflict Resolution - Springhouse Computer Training, 2006
Skills for New Managers and Diverse Management Training - AMA, 2001
Other: CPR Certified, Expires 11/17/2021
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