Front Office Desk

Ahmed Mohamed Saad Hafez

Address: Mahboula,Kuwait

Phone Number: +965-********

E-Mail: **********@*****.***

Date of Birth: Aug 28th 1990.

Job Objective

Experience

To Work in a position that gives me the chance to apply my education, experience and personal skills Utilizing & enhancing my skills & qualifications through a big organization which encourages Continuous education and development of its employees, and through which I can interact and Work efficiently in a dynamic environment to provemyself.

INN & GO Kuwait Plaza Hotel ( Formerly known as Swiss-Bell )

Description : Located in Fahad Al-Salem Street, Kuwait City .

rooms : :153 Rooms and suits

Job Description : Assistant Front Office Manager .

Period :from 01/03/2019 till now

Job Description :

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

Train, supervise and support office staff, including receptionists, security guards and call center agents

Schedule shifts

Ensure timely and accurate customer service

Handle complaints and specific customers requests

Troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Prepare and monitor office budget

Keep updated records of office expenses and costs

Ensure company’s policies and security requirements are met

Jumeirah Messilah Beach Hotel & Spa

Description : Located in Al Ta’awun Street, Kuwait, Kuwait City 13036, Kuwait.

rooms : :406 Rooms and suits

Job Description : Front Desk Supervisor.

Period : from 07/06/2017 till February 2019 .

Job Description : Front desk supervisors typically serve as the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. These employees perform or delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. Front desk supervisors also provide hotel clerks with necessary training and support. Other responsibilities might include bookkeeping duties, such as balancing accounts, conducting nightly financial audits and referring patron comments and complaints to the appropriate hotel manager. Hotel front desk supervisors must be friendly and outgoing, and possess excellent communication and problem-solving skills.

Oryx Rotana Doha

Description : Located in the center of Doha Qatar,Owned By Qatar airways Airlines is One of the leading business hotels in the region, sky trax world airline award winner for the years of 2013,2014 and 2015.

Job Description : Fron Desk Team Leader

Rooms: 400 Rooms,12 executive suites and two presidential suites.

Job Description : As a business Hotel I have acquired speed, efficiency and accuracy in all daily tasks as most of our clients are businessmen checking in most of the time for less than one day,these daily tasks include airline tickets booking, Limousine reservations and conference rooms organization,beside being owned by Qatar airways Airlines I'am also responsible for handling the accommodation,Meals and transportation for over than 300 transit passengers a day .

Period : April 19th 2014 till January 18th 2017 .

Steigenberger Beach Resort

Description : Located in hurghada,El Mamsha ST.

rooms : :500 Rooms and suits

Job Description : Guest service agent

Period : from 05/12/2013 till 01/04/14.

Reason of Leaving : New experience and improve my income.

Hurghada Marriott Red Sea Resort

Description : Located in hurghada,Sheraton ST.

rooms : :283 Rooms and suits

Job Description : Guest service agent

Period : from 06/02/2013 till 29/11/2013.

Reason of Leaving : New experience and improve my income.

Intercontinental Taba Heighs Resort

Description : Located in Taba heighs, South Sinai.

rooms : :503 Rooms and suits

Job Description : front desk agent.

Period : from 20/07/2012 till 01/01/2013

Reason of leaving :New experience and an apportunity to complete my Russian language course.

Training Courses

Opera PMS training .

TSA upselling program ( Key driver )

Priority Club Rewards & Incentives Training .

Training at Concierge Academy at intercontinental Taba .

Complaints and make sure that guest is satisfied .

Front Desk Training .

Instant Service & Telephone operator & business center .

I.Q & I Arrive Training at intercontinental Taba .

First aid Training at Intercontinental Hotel .

F.L.S Training at intercontinental Taba Heights .

Elementary course in Russian language (RCC).

Front office development by the American Hotels Association.

Be my guest

Using Guest Name

Fidelio suite 8 function by ACT Company.

Effective listening.

Handling guest complain by Marriott.

Groups Handling ( Resume-Agenda-Routing-Breakdown-Payment )

Procedures of handling pre arrivals

Protecting the privacy and security of our guests.

Day 21 Training by Marriott.

All Aboard by Marriott.

Radar on and Antenna up by Marriott.

Best up seller on Jan 2013

Information Security and Protection by Marriott.

Guest skills and Hospitality by Marriott.

Communication skills by Marriott.

Spirit to serve by Marriott.

In the begging chapter one and two (general knowledge about Marriott International standard and procedures).

IFH Training.

Outlets booking and room reservations.

Rotana Rewards Membership Upselling.

Handling Business class and Economy Class transit passengers.

Computer Skills

• Microsoft word

• Microsoft Excel

• Internet: professional in mailing, browsing and Searching.

• Fidelio suit 8.

• Opera 4.

• Opera 5.

• Outlook searching and browsing

Education

University

: El-Mansoura University, Egypt

College

: Faculty of Law

Department

: Foreign Laws

Graduation Year

: 2011

Languages

Arabic

: Mother Language

English

: Excellent speaking and writing

Russian

: Good speaking and writing

Activities

internet & E-Mails & Chatting .

Reading novels and magazines .

Playing football and Bing Bong .

Job Description

Coordination with departments to deliver promapt and effective service to guests maximizing property profit & guest loyality.

Group inventories, cut-off dates, Input Group Blocks and Rooming Lists .

Processing interface Errors & maintenances .

Research No Shows and cancelations - track that are billable

To Mange the Individual, Company, and Travel Agency profiles, ensuring these are created, merged maintained and updated correctly and accurately .

Skills Gained

The ability to match between Objectives and Feature to create benfit during the operation.

ability to navigate and create a simple spreadsheet with formulas .

Good relationships with a lot of active key persons in many corporate companies and travel agencies .

Special Skills

Build and manage multi-level relationships quickly .

Effective team member .

Easy to understand and communicate with people in different tongues .

Good Communication And presentation Skills .

Ambitious and hard worker and very well organised .

Handling guest complains.

Self-confidence.

Hunger for new experience.

Personal Information

Date of birth: 28-8-1990

Nationality: Egyptian

Marital Status: Singel

Gender: Male

Military Status: Postponement

References

• Mr.Mario De Pietro

Position :front office manager at Westin Doha

Phone No. :+974********

Email :*****.********@******.***

• Mr.Hossam Hatem

Position : front Desk Manager at Marriott Hurghada red sea resort

Phone No.: +201*********

• Mr. Ahmed Aly

Position :Assistant front office manager at Westin Doha

Phone No. :+974********

Email :*****.***@******.***

• Mr.Florent Greze

Position : Assistant Front Office manager at Oryx Rotana Hotel Doha

Phone No. :+971*********

• Mr.Kamel Rafla

Position : Night Manager at Jumeirah messilah Kuwait

Phone No. :+965-********

email:*****.*****@********.***

I Hope That my C.V. meets Your Satisfaction and Sincere Regards

Contact this candidate