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Support Analyst

Owings Mills, MD
December 02, 2019

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Technical Proficiency in High Volume Electronic Financial Markets

Client Onboarding, QA Testing, Technology Support, FIX Solutions

Finance technology professional with a significant background in FIX Onboarding, deployment and QA Testing for clients and vendors of electronic trading systems. Proven track record of effective client communication combined with proven expertise in financial technology supporting high volume trading operations. Demonstrated productivity in both team-based and self-managed projects; committed to maintaining up-to-date industry knowledge and information technology skills in financial services. Demonstrated multi-tasking capability in fast-paced, high volume trading environments. Experienced working with Buy-side and Inter-Dealer Broker clients in building relationships and onboarding of FIX-based trading, market data and STP solutions.

Technical Proficiency:

FIX Protocol

UNIX / Linux

QA Testing

Client Configuration and testing

Windows Server

Network Configuration

MS Office Suite


Application Support Analyst Raptor Trading Columbia, MD 2016-Present

Conduct research, perform analysis on inquiries and formulated resolutions on trade issues by FIX Logs.

Speaking with development and Onboarding teams if needed to resolve an issue.

Work on Project. (ex. Updating spreadsheet with new IP’s, Port, Target, and Sender CompId’s)

Troubleshoot Connectivity Issues.

QA Testing and create test scripts

Act as liaison, facilitating communication between clients, ECNs, clearing venues, connectivity providers and all relevant third parties.

Technical Account Manager State Street Global Markets, New York, NY 2010-2014

Senior member of the eExchange Client Integration team, providing client and onboarding support for multi-asset trading platforms such as Currenex, FXConnect, GovEx, Eris and SwapEx.

Responsible for end-to-end onboarding of high profile institutional clients into multi asset class ECN’s across several trading models such as Central Limit Order Book, RFQ and volumetric auctions.

Highly effective in analyzing, researching and providing solutions for market data, trading and STP post-trade issues arising from operations or onboarding of FX, Treasuries and IRS asset classes by reviewing and parsing unstructured text log files or XML output from transactional activities.

QA Testing and create test scripts

Act as liaison, facilitating communication between clients, ECNs, clearing venues, connectivity providers and all relevant third parties.

Application Support Analyst Aqua Equities, New York, NY 2008-2009

Provided exceptional performance in delivering professional service including FIX development and testing for clients / vendors; instrumental in the maintenance of open communication with developers

Conducted research, performed analysis on inquiries, and formulated resolutions on trade issues by researching FIX log files and ensuring data integrity

Performed liaison duties between clients, network / OMS vendors, and service bureaus

Application Support Analyst American Stock Exchange, New York, NY 2007-2008

Managed and monitored Support Option trading proprietary applications as well as connectivity for both internally and externally to the Ante Options trading application

Executed research and analysis of specialist and market makers inquiries to resolve trade issues

Played a significant role in resolving issues concerning FIX connectivity by ensuring clients would be able to establish connection and meet required FIX specifications

Fix Analyst UBS Investment Bank, Stamford, CT 2004-2007

Provided support to FIX client base of more than 600 companies and ensured connectivity though effective troubleshooting of network, application, and trade-related issues

Led efforts toward the successful implementation and maintenance of client connections of inbound order flow for US and foreign equities

Collaborated with the Development Team in determining and negotiating system enhancements and implementation requirements

Client Connectivity Specialist Bloomberg L.P., New York, NY 2000-2004

Spearheaded and coordinated configurations of internal routing to external destinations including NYSE, AMEX, NASDAQ, and major ECNs

Worked closely with multiple ECNs, market makers, clearing firms, and client trading desks to resolve trading issues and data integrity questions

Acquired hands-on experience on real-time trading systems as well as connected applications for trading and marketing data including Brass, Triad, and NYFIX

Consultant (Support / Overnight Support Analyst) Merrill Lynch, New York, NY 1993-2000

Assist in tracking and troubleshooting batch file feeds on Data General, Sun, and Mainframe Servers

Worked collaboratively with other internal Merrill Lynch support areas, Bloomberg L.P. console room, and developers to identify and resolve overnight production issues

Supervised monitoring of business critical functions and server availability


Selected Coursework toward Bachelor of Science in Computer Science

Nassau Community College, Garden City, NY

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