Manager Office

Eman A.Redha Najaf

Villa ****, Road ****, Isa Town 812

Contact: 39988188 / 36348489

Email: ****.*****@*****.***

PROFILE

With over 12 years of experience in office management and public relations, developed superior planning capabilities and exceptional multi-tasking and administrative skills. Is a dependable and committed employee who can work under direct or indirect supervision. Main strengths are in organization, accuracy and attention to detail, with the ability to complete assigned tasks efficiently and enthusiastically. A team player who is well organized, and able to work in a fast paced environment with excellent communication skills and ability to work with people from diverse backgrounds on all levels.

PERSONAL INFORMATION

Nationality: Bahraini

ID No: 850603765

Marital Status: Single

AWARD

Winner of excellence award of the best Office Manager and management in 2014.

WORK EXPERIENCE

Dominion Properties (Partner)

Office Manager and EA for Managing Director- (December 2016),

Bahrain

Manage office operations and organize daily schedule for MD

Support the Managing Director in the preparation and presentation of reports, proposals, budgets and related activities

Look after HR, Legal and Customer Service requests

Setup and maintain the integrated electronic and paper-based filing systems

Oversees diary management and travel requirement for the MD

Jameel Al Matrook investment Company–

Executive Assistant of the Directors - Office Manager (March 2013 to August 2016),

Bahrain

Managing the all director's office and organizing daily schedule, in addition to handling all office matters.

Liaising with public relations and media on all matters of press releases.

Support the day to day work of the Managing Directors, access to confidential information, requiring absolute discretion at all times.

Support the Managing Director in the preparation and presentation of reports, proposals,budgets and related activities in servicing and developing contracts and relationships with stakeholders and partners.

supporting all aspects of the Managing Director’s work including appointments and the diary, travel and accommodation as required in addition to managing dates, producing agendas, minutes and all key paperwork for meetings

Typing all replies to letters, memos and other communication, replies all directors emails.

Ensure necessary records are maintained that can readily provide current, accurate and accessible information

Take responsibility for the ordering of stationary and office supplies.

Setup and maintain the integrated electronic and paper based filing systems.

To manage the resolution of customer complaints, within given timescales.

To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.

Aluminium Bahrain (ALBA) (May 2008 to Jan 2012), Bahrain

Board office – Personal Assistant to the Chairman/Assistant of Legal & Corporate Affairs Manager

Managing the Chairman office and organizing daily schedule, in addition to handling all office matters.

Organizing all board meetings and other board committee meetings

Attending board meetings and other important meetings with the chairman

Arranging conferences in and out of Bahrain

Arranging for workshop and company events

Assisting chairman in important and sensitive areas of his work while maintaining utmost confidentiality

Handling courteously telephone calls from internal/external contacts, national and international dignitaries and communicate with the chairman

Responsibility of deciding on matters to be handled by the chief executive or other heads, and re-routing of matters to the relevant personal as appropriate.

Designed and maintained and efficient and confidential filing system both soft and hard copies, to ensure rapid access to all inform in the office with easy reference

Responsibility of booking accommodation and flights together with arranging a detailed itinerary

Typing all replies to letters, memos and other communication either on won initiative or from skeleton outlined by the Chairman accurately and rapid using word processor.

Maintaining an electronic diary for appointments ensuring chairman’s awareness of such appointment as necessary

In charge of greeting/escorting visitors to the chairman

Liaising with public relations and media on all matters of press releases from chairman office

Standard Chartered Bank (2007 to May 2008), Bahrain

Officer – Customer Service

Dealing with customers of the bank either by phone, electronically or face to face

Handled and responded promptly to customer complaints and ensured an appropriate and adequate investigation takes place for all cases.

Opening new accounts for customers and selling them bank products including loans

Coordinated externally with the clients and internally with the relevant departments on clients outstanding issues

Maintained records on details of inquiries, comments and complaints

Undertook special projects as required

Directly involved in setting up performance measures with the customer care manager

Tariq Al Kooheji Est. (Feb 2006 – Aug 2007), Bahrain

Assistant – Human Resources/Administration

Performed administrative and secretarial duties including travel arrangements and meeting organization

Drafted correspondence and dealing with customer inquiry

Preparing expense report, reconciling accounts and tracking expenses

Ensured timely analysis and reporting of key performance for staff, billing and collection

Liaising with other staff members and attend regular internal meetings

Arrangement of all foreign employees matters with government authorities

Al Saraya Project - Amwaj (May 2005 – Feb 2006), Bahrain

Officer- Public Relations/Administration Assistant

Preparation and supervision of the production of publicity materials including brochures, films, photos and multimedia.

Maintained hard copy and electronic filing system

Organized events including press conferences, exhibitions, open days and press tours

Assist in the design and production of charts, graphs, notebooks, briefing materials and other communication aides

Managed the process of website including coordinating with developers, managers, telecom and other service providers

Meeting the prospective clients and explaining the products offered by the company while observing high standards of communication and presentation skills in order to impact a long lasting impression and overall standards of the company

M. K. Jawahery (Jul 2002 – May 2005), Bahrain

Executive Secretary – General Manager Office

Prepare correspondence, reports and materials for publications and presentations

Arrangements for company visitors

Set up and coordinate meetings and conferences

Create and distribute meeting agenda and minutes

Answering phone calls and handling in appropriate manner

Maintain daily diary of the General Manager and schedule meetings

EDUCATION

SBS Swiss Business School – Bahrain (Current)

Master of Business Administration

Kingdom University – Bahrain

Diploma of Science degree in Law

Al Noor Girls Secondary School, Bahrain

General Secondary Qualification – Commerce Section

COURSES AND SEMINARS ATTENDED

Executive Secretary course Feb 2010

Office Management course April 2010

Middle East Company Secretary May 2010

General Secretarial Skills course May 2010

Business Correspondence and Writing Skills course June 2010

Personal Development and Motivation course July 2010

Interpersonal Communication Skills course & Workshop Aug 2010

KEY SKILLS

Strong problem solving and self development skills

Excellent public relation and communication skills

Capable of organizing and planning events/functions/meetings efficiently

Highly skilled in computers (Excel/Power Point/Word/Access/Photoshop)

Fluent in Both Arabic and English speaking and writing.

Dedicated and committed person who seeks to achieve the best outcomes with efficiency and effectiveness.

PERSONAL INTERESTS

Community service, photography, fashion design and horse riding.

Fostering community relations through events such as open days and through involvement in community initiatives.

REFERENCES

References will be furnished on request

Contact this candidate