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Customer Service Assistant

Location:
Winter Park, FL
Salary:
45000
Posted:
December 01, 2019

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Resume:

Technical, usability, writing, mobile platforms, feature roadmap, kindle fire, market segment, mobile commerce, operational support, design, engagement, goals, multi platform, customer experience Nico Durham

Orlando, Fl

Mobile: (301) 213- 1827 E-Mail: aday2m@r.postjobfree.com http://nicomdurham.wixsite.com/nicodurham

SKILLS

• Customer Service

• Negotiation

• Multiple Project

Management

• Interpersonal Skills

• Engagement

• Microsoft Office Suite

• Team Oriented

• Editing

• Film Production

• Complex Storytelling

• Final Cut Pro

• Work Independently

• Customer Service

• Directing

• Screenwriting

• Target Market Analysis

• Written Communication

• Presentation

• Video Game enthusiast

PROFESSIONAL EXPERIENCE

Script Supervisor (Sesame Street Big Bird’s Road Trip) August 2019 Sesame Workshop Cocoa Beach, FL

• The filming of 4 interview segments for Big Bird's Road Trip 2019.

• Ensured continuity in the shot composition for high quality picture

• Prepped 5 families and children for interview questions and procedure of the day.

• Organized 22 questions and ensured tech specs of the interview were followed. Associate Producer (Promo Video) March 2019 – June 2019 Greater Orlando Sports Commission Winter Park, FL

• Contributed in storyboarding film and AV script.

• Secured press passes for the film crew in order to film 10+ sporting events.

• Assisted as a camera operator/director and liaison at 10+ sporting events.

• Aided in the casting of energetic talent.

• Managed production schedules for 8+ crew members Production Assistant Platinum Creative January 2019 – March 2019 Full Sail University Winter Park, FL

• Designed 10+ set with lights, props, audio equipment.

• Print and distribute daily paperwork (e.g. scripts, call sheets)

• Escorted actors around the filming area and coordinated extras Campus Admission Rep January 2017 – November 2018

Full Sail University Winter Park, FL

• Behaved as a Full Sail University ambassador at 24+ events embrace our unique educational model, while maintaining the highest level of customer service.

• Created relationships with 100 + prospective students by selling the value of the education model and big picture of education.

• Answered inbound calls and interviewed 100 + prospective students monthly about their passion which resulted in 60% enrollment of students a month.

• Made over 100+ outbound phone calls to perspective student leads. Used scheduling software to follow up appointments Operation Specialist 2nd Class Petty Officer May 2010 – May 2015 U.S. Navy, USS Whidbey Island LSD-41 Norfolk, VA

• Communicated clearly and professionally with a diverse population and; efficiently communicated as a liaison with foreign dignitaries for 25 exercises and various projects conducted throughout career.

• Corrected 500 navigation charts to ensure the safe navigation of the ship and vision of deployment.

• Managed more than 18 personnel to gather, process, display, evaluate, and disseminate information to various departments and organizations. Monitor email communications of over 300 naval personal.

• Trained 15 divisional personnel in job qualifications and leading to advancement of 100% personnel.

• Wrote more than 2000 pages of scripted scenarios for training exercises.

• Conducted over 1500 hours of corrective and preventative maintenance more than 300+ of the most state-of-the-art ship wide equipment and computers.

EDUCATION

Bachelor’s of Fine Arts: Creative Writing for Entertainment August 2016 Full Sail University Winter Park, FL

Master of Science: Entertainment Business November 2019 Full Sail University Winter Park, FL



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