David Mann

**** ** **** ******

Cape Coral FL, **993

239-***-****

aday1v@r.postjobfree.com

Committed, upbeat, and personable information technology veteran seeking further experience focused on managed services. Eager to go forward into new areas or deeper into familiar areas.

Education:

Bachelor of Arts

Major: Computer Information Systems

Siena Heights University, Adrian, MI

December 2001

Summary:

Over 11 years of technical support experience including JDE and hardware support

Works directly with users and clients to resolve critical issues

Documents root cause, symptoms, and resolutions of emergency issues for management and client

Delivers ticket resolutions in a timely manner

Excellent adaptability to new software

Documents procedures for the support team

Revelant Experience:

J.D. Edwards CNC

7/2012 – 11/2017 GSI Inc.

2/2011 – 6/2012 Allari Solutions

Maintained support with versions OneWorld XE through 9.2

Server and client package builds and deployments, including ESUs and ASUs

Troubleshoot system performance

Provided timely support for end users.

Security Administration, Cross references, OCM changes, OMW project creation and promotion

Technical Support Specialist

6/2008 – 2/2011 Alorica, Inc.

Technical phone support for Costco Concierge Service for all electronics sold by Costco, including PCs.

7/2006 – 5/2008 Teleperformance USA

Phone support for Apple desktop and portable computers up to Mac OS X 10.4.

BellSouth Internet Service and FastAccess DSL

Onsite Service, hardware installation

10/2018 Abbtech

Completed a Dell PowerSweep for Cummins, Inc.

2005 Independent Contractor for Synergy Technical Solutions Corp.

Home PC hardware upgrade/installations

PC Skills trainer

2001 Trained students on the introductory use of PC hardware and software

Certifications:

2007 A+ IT Technician

2015 JD Edwards EnterpriseOne 9 Configurable Network Computing Essentials

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