Toya T. C. Blackston

**** ******* ** ******, ** *7707 aday1u@r.postjobfree.com (M): 919-***-**** (H): 919-***-****

QUALIFICATIONS SUMMARY

Senior administrative assistant with over 9 years’ experience.

Excellent organizational, multi-tasking, and customer service qualities with an exceptional knowledge of computers and software.

Proficient in Microsoft Office, SAP, Quick Books, Lotus Notes. Types 60 WPM

Communicates and interacts with a diverse group of people.

Multitasking in a high call volume environment

Prepared documents, managed calendars, and arranged travel (International and Domestic).

Assisted in administrative problem solving, project planning, development and execution of stated goals and objectives.

Prepared and reviewing in detail expense reports for Senior Vice President.

Maintained expense reports and company’s account payable and receivable.

Well advance on all social media platforms (Instagram, snapchat, Facebook, twitter)

PROFESSIONAL EXPERIENCE

Reservation Agent, American Airlines Cary, NC 03/2013-Present

Search and confirm travel reservations for customers, understanding travel policy and can appropriately guide and consistently provide consultation to the customer.

Provide travel offers and general travel advice to travelers, responds to requests accurately and completely.

Excellent knowledge and application of travel rules international and domestic travel.

Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported.

Provides the customers with the required industry information, such as low fares, exchange costs and penalties will all international and domestic travel. Which generates over 60 sale bookings a day, retaining 20k a day revenue.

Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.

Administrative Assistant Hill-Rom Short term project (Radiant Systems) Cary, NC 08/2012-03/2013

Performed various administrative and clerical tasks related to creation of a Device History Record for installed HITS products.

Daily interfaces with field service personnel, project management and document control to complete required tasks.

Gathers, assembles, reviews all documents related to the Communications Device History Records prior to submission to document control in accordance with FDA acceptance activities standards.

Responsible for creating memos, transcribes notes, and researches and creates presentations.

Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.

Distributes incoming mails and prepares outgoing mail for shipping using postage meter.

Administrative Assistant, Merck Short term project (Apple One Staffing Temp) Durham, NC 01/2011-02/2012

Assisted on a Site Services project on looking up site services parts and data entry all parts into SAP.

Stylist/Receptionist, Beleza Couture Studio, Durham, NC 09/10- 01/11

Maintain calendars; schedule and coordinate appointments.

Clean, sterilize and disinfect areas and equipment. Maintain accurate records and logs. Welcomed customers and process incoming payments, ensuring an adequate supply of materials available.

Deliver presentations; marketing advertisements, stand up training, and instructions to staff, management, clients, and thegeneral public.

Perform manicures and makeup applications and give scalp treatments and shampoos to residents and clients.

Cut shape, style, tint, rinse and dye client's hair according to existing cosmetology practices.

Give permanents to clients and on a variety of synthetic and human weaves. Perform other tasks as assigned.

Create marketing material such as ads and social media marketing

International Regulatory Administrative Assistant/ Regulatory Associate, Teleflex Medical, Durham, NC 10/07-11/10

Reconcile monthly financial statements in SAP for Regulatory Department including VP regulatory

Work on department projects which include fulfilling orders for legalization of governmental documents, electronic databases management.

Supported one department manager along with the regulatory group with multiple projects and managed calendar, and travel arrangements.

Handle detailed complex expense reports for department and invoicing. Researched various documents for regulatory submissions.

Compiled regulatory submissions for medical devices sold in Asia and Latin America, including Japan, China, Australia, the Philippines, Malaysia, Colombia, Costa Rica, Guatemala, and Brazil.

Completed regulatory strategies for countries in Asia and Latin America, submitted Japanese FMA applications, identified and assigned GMDN codes to hundreds of products, re-registered all products sold in Australia on aggressive timeline to meet TGA deadline through SAP, collaborated with International Sales and Marketing to complete product registration submissions CFG.

Executive Management Assistant, SMA Microsystems of Virginia, LLC, Raleigh, NC 06/07- 09/07

Performs and/or oversees a variety of associated administrative, fiscal, staff support, and planning activities, some of which require advanced or specialized knowledge and skills, such as budget administration and control, equipment.

Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, saving at least $30 K annually.

Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports for Chief Executive Officer.

Provides and/or oversees support activities for the unit such as answering telephones, assisting and resolving problems and inquiries of visitors, review and control of incoming and outgoing correspondence and follow-up on operations, take minutes.

Prepared written correspondence memorandum and other documents along with create mail merges.

Compensation and benefits administration and record keeping as well as payroll.

Executive Administrative Assistant, Monarch Staffing (IBM contractor), Durham, NC 04/05-06/07

Provide administrative support for Sr. Executive of a major computer and software corporation.

Directed all administrative and project support efforts.

Event Planning for Senior Vice Presidents, Executive Leadership Teams.

Conducted in-depth business-development research and compiled results for review by proposal team.

Developed presentations and scheduled all executive-level meetings and travel international And Domestic on corresponding travel website.

Prepares routine and advanced correspondence including letters, memoranda, and reports.

Responsible for confidential and time sensitive material. Maintained calendar for supporting Sr. Executive, also managed work flows and developing process improvements in an office environment.

Prepared bi-weekly time, expense reports, and travel reports and presentations for various projects. Monitored financial expenses versus budgets.

Handled confidential information consistent with corporate policy.

Played a key role in training and taking on many team leads of group projects. Floated on various projects working with all sectors of the company.

Created events on outlook and created on VP’s Calendar

Manage electrical Filing system

Screened telephone calls and visitors

Maintained sensitive materials and forwarded to appropriate departments.

Administrative Assistant, Century 21 Park West, Durham, NC 10/02-04/05

Directed day-to-day office operations, providing fundamental support to company Broker and team of Realtors.

Managed accounts payable, receivable.

Oversaw administrative budget. Purchased all office needs, performed application upgrades, Responsible for financial closings of homes, filing, faxing in going legal documents, ordering and also managing the finances of the company budget.

Created Marketing materials online as well as print.

Build monthly reports for team.

Administrative Assistant, Tony's Delivery Service, Durham, NC 08/00-10/02

Assisted operation with all administrative duties of day to day pick-up and deliveries.

Created all invoices for upcoming deliveries, managed any packages outgoing and incoming.

Created any advertisements flyers, contacted customers on collects as well as customers service needs.

Payment requisitions and generates support for billing on a weekly basis. Processed bills and invoices; conducted initial review of vendor bills.

TRAINING & CERTIFICATIONS

Microsoft Office Suite • SAP • Lotus Notes • Word Perfect • Outlook • Quick Books • Photo Shop • Visio • Q&MIS • PowerPoint • Access • Adobe Publisher Aspect • Citrix • Google Docs

EDUCATION

Eastern Gateway 10/19- present

Major: Management Data Science

Aveda Institution 08/09-07/10

Major: Cosmetology

University of Maryland University College 03/08-07/09

Major: Computer Information Technology

Minor: Business Administration

Durham Technical Community College: 05/00-05/01

Major: Architectural Technology

North Carolina A&T State University: 01/97-05/97

Major: Architectural Engineering

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