Sales Representative
Resume:
Martin Germanowski
RECRUITER
Pittsburgh, PA ****5
********@*******.***
I am seeking a long term position in a well established, secure company. Work Experience
RECRUITER
EDMC / Education Management Corporation
November 2011 to September 2012
As a recruiter, I would assist students through the application process for the University, as well as the FAFSA application, schedule their placement testing, and walk them through their first days of class. When I wasn't working with specific students I would make up to 400 recruiting phone calls per day to generate new applicants to the University.
ACCOUNT MANAGER
Clayton Kendall
November 2007 to December 2010
I am the Manager of a National Account with over 700 locations across the United States. Providing all forms of customer support, and assistance with the everyday operations of the franchisee's business. Recommend solutions to customer's inquiries regarding the ordering of products ranging from signage and advertising to apparel and brochures. I would follow-up on orders to ensure timely delivery of products. I assisted customers through all aspects of the ordering process and with purchasing through the companies website. I made changes and corrections to the website as necessary. Negotiated credit terms. I provided the product, and customer support for current and future purchases, updating customers on changing policies, and procedures when necessary. When needed I resolved any issues or complaints that arose.
CUSTOMER SERVICE REPRESENTATIVE-CALL CENTER
Comcast
November 2006 to April 2007
DIRECT SALES REPRESENTATIVE-DOOR TO DOOR
Comcast
August 2005 to November 2006
As a member of the call center staff, I work directly with customers on a daily basis. I provide assistance with bill payments, troubleshooting problems, answering questions, offering additional services where applicable, and above all providing outstanding customer service on the first call. As a Direct Sales Representative, I maintained daily contact with new and existing cable, internet, and telephone subscribers to explain new product and service options. When interacting with customers in a sales situation I used a customer responsive selling technique to gain rapport, and eventually the sale. Provided customer service by solving day to day problems related to installations, product usage, and technical support. I regularly used my prior experience in the communications industry to explain the Comcast line of products. Including the many features, and benefits that Comcast products provide for each customer. I accepted the challenge of trying to reinvigorate our presence at our Kiosk in the Pittsburgh Mills Mall. I implemented several ideas that drove business to the Kiosk. At the time I subscribed to several cable industry publications, and continue to educate myself through reading sales/management related books on a regular basis. 9 RIDGECREST DRIVE
PITTSBURGH, PA 15235
*********@*******.***
EMPLOYMENT HISTORY .):
United States Postal Service
April 2005 to June 2005
PART-TIME FLEXIBLE CARRIER
Maintained the daily requirements of a specific delivery route. Completed the sorting, casing, pulling- down, and delivery of mail for both Residential and Business customers. Managed Express, Priority, and Regular mail deliveries as well as accepting, and logging cash/check transactions from customers. APPLIANCE SALES SPECIALIST
Major Home Appliance Department
October 2004 to April 2005
Daily I assisted with the management, and operations of the Major Home Appliance Department. I administered my own Lowe's self-development training plan to completion while achieving the highest test scores in the store. Provided productive input on issues relating to the department, and store. Advised customers as to their best choices in appliances based on their needs. Finished in the Top 3 in sales for the department every month.
ASSISTANT MANAGER
Amato's Nursery
October 2003 to October 2004
A family-owned retail Nursery business. In my position, I assisted the co-owner, my Sister, with the daily operations. While her Husband recovered from several health-related issues that temporarily limited his ability to run the business. The Companies primary business is landscaping related sales. Trees, shrubs, outdoor furniture, pond equipment, bulk landscaping products, etc. On a daily basis, I would schedule deliveries, stock inventory, merchandise items, and interact with customers and suppliers. While making sales, and providing excellent customer service.
CUSTOMER SALES SERVICE REPRESENTATIVE
Verizon Communications
May 2000 to October 2003
Assisted existing, and new Verizon landline customers with questions regarding their residential telephone service, wireless service, and DSL products in a call center environment. Recommended solutions to different problems encountered by the customer through the use of products, and services provided by Verizon. Became involved in many office-related projects from reviewing sales figures, and designing advanced processes, and curriculums to help increase sales, to producing company promotional video's. Took part in new product reviews, and new system designs. I offered suggestions to increase sales, and generate additional revenue for my division based on compiled data. BUSINESS DIRECT ACCOUNT EXECUTIVE
Sprint PCS
December 1998 to March 2000
SENIOR SALE REPRESENTATIVE/ASSISTANT MANAGER/KIOSK MANAGER Sprint PCS
March 1998 to December 1998
SALES CONSULTANT
Sprint PCS
November 1996 to March 1998
Developed and implemented a personalized sales system. Based on a combination of product knowledge, customer feedback, and follow-up. I took a pro-active role in maintaining the Companies success, by continuing to focus on goals and objectives, while maintaining a "Professional" atmosphere in the retail location. Identified problems, and solved them. Developed and implemented a "Referral Rewards" program, in the Pittsburgh region, which replaced the National program. I earned the 1997 "Achiever's Club" award for the 3rd quarter, 4th quarter, and the annual award. Received the Platinum Award at the National Conference for 1997. Leading all sales channels in the Pittsburgh Region for 1997-1998 while maintaining less than a 2% churn. I earned the Silver Award in 1998, for exceeding 100% of yearly quota. I have the honor of selling the 1st Sprint PCS phone in the Pittsburgh market.
9 RIDGECREST DRIVE
PITTSBURGH, PA 15235
*********@*******.***
EMPLOYMENT HISTORY .):
COMMUNICATION TECHNICIAN
Hobrat Communications
November 1995 to November 1996
Worked directly with the owner. Sold and installed Satellite television systems in both Residential and Commercial markets throughout the Pittsburgh area. Provided follow-up services like repairs and fine-tuning of large satellite dishes.
SALES CONSULTANT
RUS of Pittsburgh
October 1994 to November 1995
I initiated new uniform rental customers, by cold calling on businesses in the entire area East of Pittsburgh. After the initial meeting, scheduling second appointments, during which needs are discovered and solutions are recommended which lead to the closure of the sale. Negotiated price, contract duration, delivery dates, credit terms, and product guarantee/warranty. to develop the relationship and maintain accounts to generate referrals for new business.
ACCOUNT REPRESENTATIVE
Metropolitan Life Insurance
August 1989 to October 1994
I promoted new Life Insurance and Investment sales to clients while servicing and maintaining current clients. Resolved client problems and concerns. Handled customer complaints against other agents. Presented new products and services to Agents and Office staff. I am experienced in Estate Planning, Retirement Planning, and introductory Financial Planning. Received: Pacesetter Award, National Quality Award, and Presidential Award. National Association of Life Underwriters Member at that time.
Education
BACHELOR OF SCIENCE
Robert Morris College
1984 to 1987
ASSOCIATE IN SCIENCE
Community College of Allegheny County
1980 to 1982
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