Lilian Nyaoma

*** **** ******* *********, ********, Ontario aday01@r.postjobfree.com 226-***-****

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience in the Financial Services Sector with organizations of varying size and background

Over 7 years of progressive experience working in various Accounting roles, administration and customer service

Experience in working collaboratively with other departments to facilitate the best user experience

Over 7 years of aiding organizations in staying within tight operating budgets through expenditure tracking and effective resource allocation

Proficient with office technology, including Microsoft Office and various software applications including Inovatec

Excellent attendance, punctual, work under little supervision, organized and self-managing

Ability to speak fluent English; exceptional organization, decision making and time management skills

Goal oriented, reliable, present an attractive and professional appearance, strong record management, order fulfilment, handles situations with poise, understanding and tact

PROFESSIONAL ACCOMPLISHMENTS

Accounting skills

Performed full-cycle accounting duties

Successfully developed and implemented an in-house payroll system that increased efficiency by reducing payroll processing time by 20%

Created an excel model automating most of the major accounting processes, effectively reducing time spent on month-end close procedures and saving one day per month in labor costs

Prepared and analyzed financial information

Facilitated full cycle accounts payables and account receivables information

Carried account budget reconciliation and prepared general ledgers

Updated and entered journals and other transactions by investing and correcting discrepancies

Developed strategies for securing financing

Produced bank reconciliation statements and financial report generation

Customer Service

Inbound and outbound calls

Maintained a polite and professional telephone manner

Accepted new assignments with an open, cooperative, positive and team-oriented attitude

Addressed and resolved customer product complaints empathetically and professionally

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates

Filed documents to maintain an organized and efficient office environment

Administrative and Clerical

Conducted primary financial data collection, entry and report generation

Lead a successful team of six staff members, driving office efficiency and maximizing productivity

Coordinated meetings by contacting appropriate parties and ensured percipients had all information and material required for an effective and productive meeting

Ensured customer loan applications from dealers were properly and accurately investigated, evaluated and documented Following up on outstanding loan related information

Analyzing customer automotive loan applications from dealerships using dealer track and inovatec knowledge of credit bureau (Equifax)

Managed the credit review process and Ensured delivery of customer service and support to dealers

WORK AND VOLUNTEER EXPERIENCE

Credit Analyst

SourceOne financial corporation 2019

Eagle Street Cambridge, Canada

Staff Accountant 2016 - 2018

Kisii Referral Hospital

Nyanza Region, Kenya

Junior Accountant 2015 - 2016

Dr.Aloo Gumbi Public Secondary

Kisumu Region, Kenya

Junior Accountant 2011 - 2015

Kenya meteorological Department

Nairobi, Kenya

EDUCATION

Master of Business Administration in Finance Certified by ICAS of Canada

University of Nairobi, Kenya

Bachelor of International Business Management

Makerere University, Uganda

Lilian Nyaoma

627 Glen Forrest Boulevard, Waterloo, Ontario aday01@r.postjobfree.com 226-***-****

References Available Upon Request

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