Customer Service Care

OSUAGWU JESSICA KELECHI

Address: *, ***** ******, ***.****** Street Oshodi Lagos state.

Telephone: 080********, 080********

Email: **********@*****.***

PERSONAL DETAILS

Date of Birth: 17

th

October 1992

Place of Birth: Anambra State

Sex: Female

State of Origin: Anambra State

Marital status: Single

Nationality: Nigerian

PERSONAL SUMMARY

To acquire a position as a team builder in a world class working environment where I can make a significant contribution to the growth potentials of a dynamic organization. Excellent communication skills and a good working understanding of the breadth accounts, from ledgers right through to trial balance.

Enthusiastic, open minded, team player and has the required potential and drive to move any business forward.

CAREER GOAL:

Bringing a unique professional excellence and effective strategies to help and to achieve your corporate goals.

SKILLS/COMPETENCIES

Excellence verbal communication and leadership skills.

Vibrant, task-driven and result oriented with a great zeal for efficient performance of task with little or no supervision

A fast learner, able to understand new ideas and concept quickly

Good communication skills and interpersonal relationships.

Ensuring all invoice are validated against relevant purchased orders.

Good keyboard skills, and able to quickly input financial data.

Good IT system knowledge and be able to adapt to new procedures quickly. ADDITIONAL SKILLS

Cisco Jabber

Sage 50 accounting Peachtree

Busy the complete accounting software and

Mabisoft accounting software

Microsoft Word, Excel and PowerPoint

ACADEMIC QUALIFICATIONS

U-Connect(Customer service/Customer Experience) 2018 – 2018 University of Lagos(UNILAG) Akoka, Lagos state 2012 – 2017 Bsc.Edu(Biology)

Abbot Girls Secondary school Ihiala, Anambra state 2002 – 2008 Senior Secondary School Certificate (SSCE)

Jossy Angel Private School Amukoko, Lagos State 1996 – 2002 First School Leaving Certificate

CAREER HISTORY

2018-Date: UNION BANK

Job Description : Telemarketer/Customer service

Knowledge

Sales processor

Knowledge in Telemarketing

Customer service

Business Environment / Industry analysis

Duties & Responsibilities

Contact customers by telephone to sell the Banks products and services

Explain the Banks products and services to potential customers over the Telephone

Obtain Customers information including names and addresses

Conduct Customer and Marketing Survey

Deliver multiple Telemarketing campaigns, ensuring programs are delivered in a timely manner.

Contact Customer to follow up on initial interactions

Serve as a primary point of contact to target/potential customers – engaging at Middle Management levels.

2016-2018: STYLERUM.COM

Job Description: Front desk personnel

Customer care agent

Takes customers order

Confirm customers payment and completes their order

Keeps in touch with the customer until their package is delivered

Receives calls from the customers and

Makes sure their complains are sorted out

2012 – 2016: EQUITONI INTERNATIONAL LIMITED

Job Description: Cashier

Receive payments by cash, cheque, credit card etc

Handling daily cash account

Prepare a daily, weekly, monthly sales report

Prepare Product presentation for new client.

Also running the company customers account.

2010-2012: GEO-VAL TECTHNOLOGY LIMITED

Job Description: Secretary

Communication and correspondence

Upholding the legal requirements of governing documents, charity law, company law etc (where relevant).

Maintaining effective records and administration

Ensuring meetings are effectively organised and minuted 2009 – 2010: BIZ-ETHICS INTERNATIONAL LIMITED

Job Description: Secretary

Communication and correspondence

Maintaining effective records and administration

Ensuring meetings are effectively organised and minuted HOBBIES

Surfing Internet, Singing, Cooking.

REFERENCE:

Available on request

Contact this candidate