Contact Details Customer Service

CURRICULUM VITAE

OF

MAHLANGU MABEL

LINDIWE

PERSONAL DETAILS

Surname : Mahlangu

Name(s) : Mabel Lindiwe

Gender : Female

Identity Number : 910-***-**** 08 1

Date of Birth : 28 July 1991

Nationality : South African

Dependants : Two

Marital status : Single

Criminal Record : No

Language Proficiency : Zulu & English

Drivers Licence : No

Health Status : Good

Religion : Christian

CONTACT DETAILS

Contact Number : 084-***-****

Alternative Number : 063-***-****

E-mail Address : *****************@*****.***

: **************@*****.***

Postal & Residential Address : 6728 Mala Street

Daveyton

Postal Code : 1520

EDUCATIONAL BACKGROUND

High School Attended : Unity Secondary School

Highest Grade Passed : Grade 11

Subjects Passed : Mathematics, Physical Science,

Life Science, First Additional (English),

Business Studies, Life Oriantation,

Home Language (IsiZulu)

Year Obtained : 2008

FURTHER QUALIFICATIONS

Institution Name : Winterveldt College

Certificate in Call Centre Operations

Year obtained : 2011

EMPLOYMENT HISTORY

Company Name : Computer Worx

Position : Junior Sales Administrator

Duration : February 2011 - September 2013

Reason for leaving : Seeking greener pastures

Duties

Data Capturing

Answer, screen and transfer inbound phone calls

Receive and direct visitors and clients

General clerical duties including photocopying, fax and mailing

Retrieve documents from filing system

Handle requests for information and data

Schedule and coordinate meetings and appointments Company Name : Axon Holdings

Position : Telesales Agent - Team Leader

Duration : October 2013 - November 2016

Reason for leaving : Company was about to be liquidated Duties

By selling motor vehicle tracking devices on behalf of altec netstar, beame etc

Selling Short- Term Insurance cover on behalf of all the major insurance companies of South Africa e.g miway, momentum, outsurance, king prise etc

Company Name : Club Africa

Position : Part-time Cashier

Duration : December 2016 - Currently

Reason for Leaving : Seeking greener pastures

Duties

Receive payment by cash, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

KEY SKILLS AND COMPETENCE

Having a mathematical and statistical mind with good analytical skills.

Able to prioritize individual workloads according to deadlines.

Ability to manage multiple tasks simultaneously.

Able to work as part of a team or alone and keen to learn

Can produce sole trader and limited company accounts from both manual and computerized records.

Strong written and verbal communication skills

Ms Office packages, Pascal, Visual basic (VB)

Planning, organising and managing process

Leadership and team work

Problem assessment and problem solving

Information gathering and information monitoring

Attention to detail and accuracy

Flexibility and assertive

People management

Customer focus and people skills

Creative, innovative and problem solving

Customer service orientation

Office management and project management

Time management

REFERENCES

Mr Amit : Axon Holdings

Job Title : Operational Manager

Contact Details : (011-***-****

Email Address : *****@*****.***

Mr. Bobby Chimanga : Axon Holdings

Job Title : Senior team leader

Contact number : (011-***-**** / 083-***-****

Email Address : *****@*****.***

Company Location : Johannesburg

Company website : www.axonh.com

Mr. Dumisani Mnchube : Computer Worx

Job Title : Shop owner

Contact Details : (011-***-****

Company Location : Benoni

Company website : www.computerworxsa.co.za

Mr. Cornwell Makumbira : Club Africa

Job Title : Club Owner

Contact Details : 083-***-****

Company Location : Benoni

Contact this candidate