Customer Service Care or Receptionist

AMELIA G. TOMAS

**** ************** ***** **, ******* AB T2Y4L1

(Home) 403-***-**** / (Cell) 403-***-****

*********@*******.***

SUMMARY OF QUALIFICATIONS

A positive attitude and solid administrative experience

Exceptional versatility and adaptability

Dedication and drive as a hard-working individual

Proficient in using personal computer in such program as Microsoft Windows,

Microsoft Word, Excel and a little bit of Power Point

Excellent communication and team-building ability to manage multiple tasks in a pressured environment

Interacted with wide varieties of personality while scheduling meetings/appointments

Delivered excellent customer service and proactively promote customer care with suggestions for new products/services or possible improvements to internal and external customer handling

Effectively communicate with internal departments and provide up-to-date and clear information concerning customer instruction and expectation

EMPLOYMENT HISTORY

August 16, 2018 – Present

CR LAURENCE

4200 116 Ave SE., Calgary, Alberta

RECEPTIONIST / CUSTOMER SERVICE REP

Greet visitors and customers

Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

Take orders via email, fax, phone and in person

Process payments in cash, cheque or credit card

Performs other clerical duties such as filing, invoicing, photocopying etc

July 2018 – July 2019

AgeCare Walden Heights

250 Walden Dr. SE.,Calgary, Alberta

RECEPTIONIST

Greet visitors and make sure they log in and out of the premises.

Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

Performs all sorts of clerical duties such as filing, invoicing, photocopying etc

October 2017 – March 2019

PRIMCO

12300 44 STREET SE., Calgary, Alberta

CUSTOMER SERVICE REP

Greet Visitors and customers

Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

Take orders via email, fax, phone and in person

Process payments in cash, cheque or credit card

Performs other clerical duties such as filing, invoicing, photocopying etc

January 2014 – October 2017

CR LAURENCE

4200 116 Ave SE., Calgary, Alberta

WAREHOUSE / RECEPTIONIST

Greet Visitors and customers

Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

Take orders via email, fax, phone and in person

Process payments

Performs other clerical duties such as filing, invoicing, photocopying etc

August 2013 – December 2013

WALMART CANADA

100-310 Shawville Blvd., Calgary, Alberta

CSM (Customer Service Manager)

Monitor and responsible for overall operation in the front end department (i.e. do

price check, give change to cahiers, attend to customers inquiries)

Monitor and take necessary action to maintain good relationship with customer so as to achieved customer satisfaction.

Oversees the general cleanliness of the store inside and out.

Process payments in cash or cheque, credit card, shop card or direct debit card

Practice coupons, discounts, other adjustments, exchanges, returns, refunds and

change tenders

Performs remittances through Western Union

March 2013 – August 2013

WALMART CANADA

100-310 Shawville Blvd., Calgary, Alberta

Courtesy Desk Associate

Practice coupons, discounts, other adjustments, exchanges, returns, refunds and

change tenders

Performs remittances through Western Union

July 2002 – September 2009

LSG LUFTHANSA SERVICE HKG LTD.

No. 6 Catering Road West Chek Lap Kok

Customer Service Account Manager

Monitored and responsible for the handling of menu and other service specifications according to customer instructions and internal standards in a timely manner

Monitored and responsible for the Customer Report system according to internal guidelines in the areas of;

1.receipt of report and internal distribution

2.Follow up and receipt of internal correspondence

3.Analized and scrutinised reply if acceptable

4.Co-ordinate reply to customer within designated time limits

5.Preparation of monthly summary/monthly report

6.Analysis and statistics to review a yearly report if necessary

7.Monitoring of corrective action if necessary

Interfaced with the Inflair System in the specifications and ensure data was up to date and accurate

Co-operated with Pricing department and concerned management in cost analysis of customer specifications

Took an active role and gave recommendation on the products to be used in menu presentations

Monitored and took necessary action to maintain good relationship with customers so as to achieve total customer satisfaction

Performed periodic specification checks on the preparation of customer flights

Attended customer meetings, airline group meal tasting and follow-up on any action required

Visited customer flights periodically in liaison with local staff and crew to maintain good relationship

Effectively communicated with internal departments and provided up to date and clear information concerning the customer instruction and expectation

Promoted teamwork between Customer Service and other departments in order to meet and exceed customer expectations

Proactively promoted customer care with suggestions for new products/services or possible improvements to internal and external customer handling

Followed the standards and guidelines in accordance with the ISO requirements

ACHIEVEMENTS

Attended and completed a 3-day training course in Guam for Continental Airlines

Attended and completed a 2-day ‘Caterers Conference’ in New Zealand for Air New Zealand

Handled eleven airline accounts; Continental Airlines, Air New Zealand, Finnair, Asiana Airlines, Saudi Arabian Airlines, Air Mauritius, Air India, Air Canada, Pakistan Airlines, Sri Lankan Airlines, Royal Nepal and VVIP flights which needs special attention and supervision

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