PROFESSIONAL SUMMARY

An Administrative Assistant Professional with over 20yrs experience supporting various levels of management, including C Level Executives. Extremely strong in Microsoft Office including Office 365 calendar and Adobe Acrobat. Extensive experience in creating and maintaining databases, summarizing reports, travel arrangements, event planning and scheduling meetings. Knowledge of Medical Terminology.

SKILLS

Word, Excel, PowerPoint, Access, Outlook, SAP, Lotus Notes, Adobe Acrobat, QuickBooks, Type 70 wpm, Bookkeeping, Transaction Express, Cross Check Inc. Transcription and Dictaphone, Strong interpersonal and communication skills.

PROFESSIONAL EXPERIENCE

U.S. Laboratories, Brockton, MA July 2017 – April 2019

Administrative Assistant

●Coordinates documents and correspondence, including letters, reports, emails, presentations, memos, faxes.

●Collects, reviews, enters, and formats accurate data into spreadsheets and databases.

●Interfaces and communicates with internal customers; directs people to the appropriate resources.

●Develops a network within the department; draws on network to answer questions and successfully execute responsibilities.

●Execute and prioritize multiple tasks.

●Performs other duties as required.

Wayne Dalton Sales Center, Walpole, MA Apr 2015 – March 2017

Administrative Assistant

●Maintained polite and professional communication to provide information to customers via phone, email and mail.

●Handled office tasks, such as filing, letters and reports.

●Process sales orders accepted payments and bill to customer’s accounts via credit cards or checks.

●Coordinate delivery schedules for drivers and call customers to notify delivery times.

●Record and maintain fuel receipts and update customer list in database.

Hasbro, Pawtucket, RI Jan 2013 - Apr 2015

Master Data Administrator

●Responsible to enter Customer Master Data, Price Change Data and Material Price Group Data.

●Enter and maintain data in SAP to continue to have Customer Data Department work efficiently.

●Review EDI purchase orders for accuracy and efficiently enter manual orders into SAP.

●Obtain necessary approvals to effect changes to SAP Master Data.

●Create and format spreadsheets to analyze data and produce charts and graph.

●Performed duties such as compiling and processing invoices.

●Updated customer information with current invoices, bills and contact information.

●Monitored customer's transactions and followed up on any discrepancies.

One Beacon Insurance, Canton, MA Apr 2010 - Dec 2012

Administrative Assistant

●Prepared memos, letters, reports and documents by means of word processing, spreadsheets, creating databases and presentations utilizing Microsoft applications software.

●Screened phone calls, inquiries and requests for information including incoming emails and faxes.

●Organize, sort and assign mail distribution for all the employees.

●Transcribed meeting minutes from weekly and monthly department meetings.

●Interacted with all levels of personnel and external customers to effectively perform job.

Siemens Healthcare Diagnostics, Inc., Norwood, MA Mar 2009 - Mar 2010

Administrative Assistant – 1-year temp assignment

●Performed duties such as documenting, faxing and processing Service Billing Contracts.

●Updated SAP and Quotes with Customer information.

●Supported customers with referral to appropriate specialist for problem resolution.

●Communicated effectively with Service Contract Administrators.

Cumberland Farms, Canton, MA Feb 2006 - Feb 2009

Underground Storage Tank (UST) Coordinator

●Developed a tracking spreadsheet for site certifications using query based systems.

●Responsible for creating and distributing on-line purchase orders to assign outside contractors.

●Reviewed documents to ensure that vendors and tenants stay in compliance with state and federal policies and procedures.

●Maintained contact with affiliated offices to receive and respond to tenant inquiries, complaints and requests.

●Kept extensive communication with managers, technicians and customer service personnel.

State Street Corporation, Westwood, MA Jan 2001 – Feb 2006

Administrative Assistant

●Assisted in daily business for three vice presidents and two business heads.

●Created and maintained the database utilizing MS Access to generate fund reports.

●Researched, prepared and edited complicated reports, projects and presentations.

●Acted as a resource in areas of training, troubleshooting and project coordination.

●Managed calendars, monitored all expense reports for bookkeeping, coordinated travel itineraries and ordered office supplies.

EDUCATION/CERTIFICATIONS

Supported Work Program - Certificate

Training Resources of America, Brockton, MA, 2009

Participated in a program designed to refine job readiness abilities and enhance skills

Accessing resources in computer applications, typing speed and accuracy, telephone techniques and the operation office equipment

Associate Degree in Secretarial Studies

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