IT Lead

JOHN GIANATASIO, II.

*** ******* **., *********, ** 60560, adaxre@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Technology and Data professional with a passion for leveraging analytics to improve and/or automate decision-making while consistently exceeding client expectations of service delivery.

EXPERIENCE

JANUARY 2019 - JULY 2019 inCloudTech, llc. Chicago, IL CERTIFIED TECH ADVISOR

Supported off-the-shelf applications, including MS Office, SharePoint, Skype, Windows, Adobe, and mobile devices such as the iPhone, Windows Phone, and Androids in order to increase the productivity of Fortune 5000 customers. Managed Active Directory Groups and Users to deliver against customer requests. Fulfilled new user onboarding requests, including rollout of assets and access requirements. Performed troubleshooting and installation of printers, scanners, and handheld devices. JANUARY 2018 - JUNE 2018 Northern Illinois

University DeKalb, IL

ASSOCIATE DIRECTOR – CRM

Implemented data controls to ensure the integrity of CRM data. Coordinated special projects and ad-hoc requests as assigned. Worked with Institutional Communications team to ensure content is evaluated, approved and applied per the communications plan and university brand standards. Managed the CRM team keeping them up-to-date on CRM projects, issues and communication initiatives.

Performed email campaign analyses and made actionable recommendations for improvement.

Created HTML marketing emails based on requirements from clients. Supervised 2 employees (CRM Analyst and student worker).

MARCH 2017 - AUGUST 2017 Accenture Chicago, IL

SENIOR ANALYST, ACCENTURE TECHNOLOGY

Created CRM Training Videos for SAP Cloud for Customer (SAP Cloud CRM) key processes. Responsible for the operation and evolution of the integrated program management processes and tools and the delivery methodology for global SAP-ECC and BW implementation.

Created daily program update reports for Senior Program Management Team. Participated in training for technology development program. APRIL 2016 – SEPTEMBER 2016 Nebraska Book Company Naperville, IL CRM MANAGER, OPERATIONS

Managed Project and Support Landscape for Customer Relationship Management (CRM) software, Oracle Sales Cloud, including digital integration. Led rollout of CRM Mobile Technology to the field sales reps, including field training and training material development.

Launched Oracle Social Network to help streamline communication and improve collaboration across key sales and marketing operations. Maintained/managed the Territory Management structure for the Sales Hierarchy. Led Collateral Management project to organize key sales and marketing material it one location and make it easily accessible on their mobile devices. Created training material for CRM users and led training classes. Managed Project and Support Landscape for Customer Relationship Management (CRM) software, Oracle Sales Cloud, including digital integration. Led rollout of CRM Mobile Technology to the field sales reps, including field training and training material development.

Launched Oracle Social Network to help streamline communication and improve collaboration across key sales and marketing operations. Maintained/managed the Territory Management structure for the Sales Hierarchy. Led Collateral Management project to organize key sales and marketing material it one location and make it easily accessible on their mobile devices. JUNE 2014 – JUNE 2015 Kraft Foods Group Inc. Northfield, IL ASSOCIATE MANAGER CRM, OPS

Managed Project and Support Landscape for Customer Relationship Management (CRM) software, Oracle Sales Cloud, including digital integration. Led rollout of CRM Mobile Technology to the field sales reps, including field training and training material development.

Designed, Developed, and Delivered Custom KPI Executive Dashboard to track key initiatives across sales and marketing in one location to simplify executive level decision- making leveraging SAP Business Objects, BW, and custom reporting tools. Led the execution of SAP CRM National and Local Marketing Campaigns. Maintained/managed the SAP CRM Territory Management structure for the Sales Hierarchy. Supported CRM Operations Manager in executing overall data management strategy and maintaining the CRM Technology infrastructure.

Executed against the CRM system roadmap including implementing new functionality to the CRM system and providing general system enhancements. SEPTEMBER 2013 – JUNE 2014 Kraft Foods Group Inc. Northfield, IL ANALYST, IS/IT SERVICE DELIVERY

Created and implemented system controls for SAP ECC, TPM, CRM, and BW to prevent degradation of data which could lead to decision making/actions based on false data resulting in a material financial impact.

Partnered with Retail Sales and Foodservice Sales/Marketing organizations to ensure support break/fix and operations activities are aligned to their overall business goals including ensuring optimal resource levels.

Delivered and Managed Application Support services for SAP ECC, TPM, CRM, BW for both mobile and WebClient UI based on SLAs.

Managed the Execution space of Trade Promotion Management for projects and support, including Deductions, Payments, Write-Offs, and Allocations. Managed and implemented the use of ITIL Incident, Problem and Change Management for key data management processes across SAP ECC, CRM, TPM, and BW integration points. Monitored vendor partner activities to ensure SLA commitment delivery through Incident/Problem/Change Reporting to both Internal and External Management. Partnered with cross-functional teams from Master Data, CRM, BW Reporting, Testing and Business Process experts to execute against operational goals. Managed Continuous Improvement efforts to ensure system changes improved or delivered missing functionality.

Led upgrade project of SAP TPM/CRM across all key functional areas with 0 critical defects. Led the SAP TPM check printing project which included key program changes to a successful go-live.

JUNE 2011 – SEPTEMBER 2012 Kraft Foods Group Inc. Northfield, IL ASSOCIATE ANALYST, IS/IT SERVICE DELIVERY

Partnered with vendors as security lead to implement security model for global financial application.

Managed support track and knowledge transition to long-term support for on-going security requests.

Delivered security reports to inform management on the current status of implemented security model.

Implemented batch scripts for end-user application security management. Delivered daily reports to management on the status of security requests. Managed off-shore and on-shore support team to deliver against 24/7 SLAs for security requests.

EDUCATION

2019 - 2020 Northern Illinois

University DeKalb, IL

M.S. DATA ANALYTICS

2009-2011 Northern Illinois

University DeKalb, IL

B.S. OPERATIONS AND INFORMATION MANAGEMENT – 3.55 GPA

NIU 2010-2011 Career Services Student of the Year CERTIFICATIONS

Academic Alliance, Data Science and Big Data Analytics v2 – Dell Technologies License: HQTNHL4ZMEFE1CCF

ITIL Foundation Certificate in IT Service Management – PEOPLECERT License: GR750065079JG

SOFTWARE/SKILLS/TRAINING

Android OS

iOS

Linux OS

Windows OS

VMWare

Adobe Photoshop

IBM Watson Explorer

RStudio

SAS Enterprise Miner

SAS

Tableau

Oracle Sales Cloud

SAP BI

SAP Sales Cloud

SAP TPM

SharePoint

Advanced Analytics

Business Intelligence

Networking

Penetration Testing

Service Management

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