Customer Service Assistant

CHISA WONG-LEVY

**** *********** ****** **, *** *A5, Toronto, ON

647-***-****, *********@*****.***

OBJECTIVE

Resourceful, highly productive Receptionist/Assistant seeking an opportunity with an organization dedicated to excellent service experience.

HIGHLIGHTS OF QUALIFICATIONS

• Dedication to service excellence and ongoing training and development to strengthen my skills

• Diploma from Everest College in Dental Chair side Assistance

• 8 years of combined experience providing customer service within various capacities

• Devoted to providing exceptional service to individuals from diverse backgrounds

• Proficient with MS Office Suite and Google Docs

Work Experience

Receptionist/Assistant, Feld Kalia Professional Corp., Toronto, ON July 2018-Present

• Open office daily ensuring the facility is tidy, turn on lights and open blinds

• Greet and direct clients/guest to the appropriate employee/personnel, keep clients’ accounts and files current

• Order and keep track of all supplies for office, kitchen and washroom

• Answer, screen and forward incoming calls, set up meeting room/clean up

• Organize, arrange couriers, and receive, sort, distribute all mail and faxes through office (UPS,Fedex)

• Provide accurate information in-person and via phone/email

• Arrange catering for meetings, and assist with event prepping

• Manage and maintain coffee machine, make clients coffee and teas

• Order weekly groceries, pick them up and pack in the fridge, make breakfast if requested Personal Stylist, Nordstrom, Toronto, ON June 2017- July 2018

• Worked one on one with clients assisting them with their wardrobes

• Handled merchandise in-store and organized merchandise stock

• Met sales targets and quotas while providing excellent customer service Personal Stylist, Jean Machine Toronto, ON 2014- 2017 (Part-time)

• Managed inventory, and restocked/removed merchandise as required

• Styled mannequins within store and setup window display

• Assisted customers with any questions, handled POS and merchandise inquires Customer Service Representative (Sales), Ben Exquisite, Toronto, ON 2014- 2017 (Part-time)

• Handled various clerical duties (photocopied/faxed/scanned documents as required)

• Stocked and maintained cleanliness of sales floor

• Provided exceptional customer service experience while greeting, assisting and answering any client inquires in an engaging and professional manner.

• Ensured that clients had a remarkable overall experience

• Booked appointments and pre-sale consultations as needed

• Offered expert advice on luxury upgrades for automobiles and handled any inquires Dental Assistant, Kipling Dixon Dentist, Toronto, ON 2012-2014

• Set up treatment room, took Panorex images.

• Maintained cleanliness and hygiene on two floors and fully equipped sterilization area

• Assisted in crown preparation and completed full mouth series

• Assisted in endodontic, periodontal and wisdom teeth procedures

• Respected patient/client privacy, took messages, called and booked appointments and follow ups

• Committed to answer questions regarding account inquires and cancellations EDUCATION & TRAINING

Diploma in Dental Chair Side Assistance, Everest College, Toronto, Canada 2009 CPR Expires 2019

HARP Approved

Contact this candidate