Project Coordinator Manager

Suzanne Summers, CSM

214-***-****, Aubrey, TX

*********@*****.***

Professional Experience

DFW International Airport Headquarters, DFW Airport, TX (February 2019 to August 2019)

Project Coordinator/Manager (Contract)

·Managed and coordinated internal software implementation projects

·Gathered and developed project requirements and wrote acceptance criteria

·Managed change management, scope, systems and resources in SharePoint

·Maintained SharePoint sites - updating all project artifacts, adding new users, folders, etc.

·Ensured all projects successfully passed all QA, Test and UAT qualifications

·Interfaced with project sponsors/stakeholders to ensure project goals are met and completed

·Facilitated and coordinated project activities driving to completion and delivery

·Built and developed positive relationships with internal/external customers and vendors

·Maintained and delivered reports defining project progress, problems and solutions

·Projects completed on time and on budget

CVS Health, Richardson, TX (April 2018 to December 2018)

Project Coordinator (Contract)

·Facilitated successful execution of IT projects by managing resources, milestones and tasks

·Updated SharePoint project tasks, artifacts, added new users, libraries, etc.

·Created /managed IT Project Portfolios including project charters, project planning documents, project schedules, tools and resource allocations, project deliverables and forecasted risk analysis

·Developed and implemented quality control measures

·Provided status reports and managed ongoing communication

·Developed and managed project schedules, timelines and deadlines

·Worked with Sr. Project Manager on obtaining reports (PPT) for use in attribute updates

·Coordinated with work streams and events on any project updates and change requests

·Maintained the SharePoint master project list, updating, synchronized with project plan, added new users, folders and libraries, etc.

·Minimized overlap of attributes between PRF site (source of truth) and Master List

·Informed Project Management Advisor of any changes/updates to be reflected in the roadmap

·Implemented Process Improvements

NTT Data/Dell Services, Plano, TX (December 2015 to April 2018)

Project Coordinator (Contract)

·Supported multiple IT Program and Project Managers to ensure project milestones, schedules and budget goals were met in accordance with PMO methodologies by creating in depth Project Portfolios

·Project Manager (Relocation project) Move Servers and all associated hardware to new business location. Gathered all approvals for Scheduling of Architectural Engineer, equipment purchase, cabling, installation and sign off.

·Maintained global tracking of resources, adding/deleting users, equipment moves, station ID moves/deletes, etc., in SharePoint

·Coordinated cost saving initiatives such as the Station ID Recovery Project through requirements gathering, data research, analysis, and reporting

·Coordinated the NTT Divestiture and Segregation Program through logistics and infrastructure projects such as the Global Data Center Migration Project - PM3 through requirements gathering, data research, analysis, and reporting

·Coordinated logistics and technical projects such as Active Directory, IT Service Desks, Non-Service Desks moves/people moves - through requirements gathering, data research, analysis, and reporting

·Facilitated Project Initiation Workshop (PIW), stakeholder, weekly status review meetings, sprints, workflow discovery reviews and documentation for distribution and publication

·Program completed on time and on budget

Concentra, Addison, TX (May 2015 to December 2015)

Project Coordinator (Contract)

·Responsible for the coordinated efforts of multiple, simultaneous projects by collaborating with multiple teams, stakeholders, vendors, and resources through requirement gathering, reporting, oversight of deadlines and deliverables, and communication management through SharePoint

·Used JIRA to determine burn down rate, track resources and project expense

·Implemented comprehensive project time tracking system for internal employees and contract resources that optimized budget tracking, reporting and forecasting

·Co-Chaired weekly Release Management checkpoint meetings for product development

·Identified process improvements including tracking various user stories, delays, blockers for reporting, etc.

G6 Hospitality, Carrollton, TX (December 2013 to March 2014)

Project Coordinator (Contract)

·Supported data conversion project and monitored the overall status of the project plan, timeline and budget

·Reported progress updates to stakeholders daily (implementations, QA, Booking.com)

·Facilitated daily sprints, captured action items and follow-up

·Identified, logged, analyzed and managed potential and actual issues and risks

·Reviewed more serious issues and risks - how they might impact scope, schedule, quality and cost

·Developed in-depth schedule for tracking daily implementations and reporting to matrix teams

·Completed project on time and budget. Developed Scheduling and Tracking process improvements

BCBSTX, Richardson, TX (February 2013 to April 2013)

Sr. Project Coordinator (Contract)

·Created project artifacts, supported project management processes and subject matter experts on the SDLC and PMLC

·Assisted with development of program/project plans: scope, schedule, tasks, requirements, cost, quality, organization, communication, staffing, and risk/issue management

·Drove the SDM process for the program and project artifacts, approvals, stakeholder signoffs, and managed the documentation repository

·Monitored program and project hours; costs against estimates/actuals; program/project budgets, variance, burn rate, and other cost metrics. Management of resources and budgets in Clarity

·Coordinated the mitigation/resolution of issues, risks, decisions and action items via the RAID Log

·Developed new processes for project schedule updates resulting in faster turnaround times reporting back to stakeholders

Hewlett Packard, Plano, TX (May 2011 to October 2012)

Site Coordinator

·Managed operations and facilities requirements operation for HP standalone collaboration site

·Developed, monitored and reported actual site burn rates

·Identified, gathered and reported site expenses, equipment expenses and upgrades, financials, and operations expenses (all data stored in SharePoint)

·Development of corporate site run rate for Sr. Leadership

·Drove the development and implementation of site policies and procedures

·Implemented of site Emergency Evacuation Plan

United Healthcare, Richardson, TX (November 2010 to May 2011)

Physician Contracting

·Facilitated structure billing set up, eligibility collection, and database loading

·Preparation of plan materials, i.e., administrative documents and provider education materials

State of Texas, Richardson, TX (December 2008 to November 2010)

Administration

·Developed spreadsheets and databases for utilization by Faculty and staff for tracking, monitoring, analyses, and reporting

EDUCATION

LeTourneau University - Dallas, TX

Bachelor of Science, Business Management

TECHNICAL SUMMARY:

Software Applications: Microsoft Office Suite (MS Project, Excel, PowerPoint, Word, Outlook), Sciforma, Accelerate, Ariba, Appian, JIRA, Confluence, Journyx, PieMatrix, RAID, VISIO, SharePoint, PeopleSoft, Clarity, Team Foundation Server, Emptoris (AS400), SAP, Adobe, and Photoshop

CERTIFICATIONS

Certified Scrum Master (CSM) #750651, Certified Associate in Project Management (CAPM®), Project Management Institute (PMI) – Currently Training, Project Management Certified Project Coordinator, Management and Strategy Institute (MSI), PM3 (Project/Program/Portfolio Management) Introduction Series, Basics of Scrum, Agile and Project Delivery, Udemy, Level 4 CJIS (Criminal Justice information System) Security Training

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