Ankhesenpaaten Jones

Customer Service Representative

Fort McCoy, FL

adaxpo@r.postjobfree.com

C)352-***-****/H)352-***-****

Motivated self-starter with outstanding customer service aptitude. Well organized, highly detail oriented, accurate and focused. Offering over 10 years of increasingly responsible experience in the Customer Service / Administrative Assistant field, with an array of skills and experience to perform in other fields as well. Troubleshooter adept at identifying problems and implementing solutions. Proven results developing new capabilities in others, as well as myself. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

MED-CONNECT USA - West Palm Beach, FL

April 2018 to July 2018

33401

- Customer Service

- Inbound / Outbound Call Center

- Data Entry

- Transferring calls in regards to the scope of support.

- Responsible for providing product information to new and established customers. Payment Specialist

SHS / BLUE CROSS BLUE SHIELD of MICHIGAN - Coral Springs, FL July 2016 to March 2018

3111 N. University Dr., Coral Springs, FL 33065

-Payment Specialist

-Customer Service

-Data Entry

-Responsible for educating customers on products and services according to their policy.

-Taking member premium payments, refunds, processing incoming and outgoing paperwork, reprocessing claims.

Sales and Ordering Clerk

FEDCO PHARMACY - Palm Beach, FL

March 2015 to March 2016

33480

-Customer Service / Sales / Data Entry / Office Duties (Clerical).

-Inventory / Stock / Shipping and Receiving orders.

-Ordering merchandise from numerous vendors.

- Responsible for opening / closing of the store, bank deposits, paperwork and unloading of truck. Quality Control Inspector

BEACH DEPOT, INC - Daytona Beach, FL

October 2013 to February 2015

32110

-Order Picker / Packer

-Inspection of all outgoing and incoming items

-Selection and preparation of all outgoing orders

-Management of multiple accounts for shipping purposes.

-Responsible for making sure customers are aware of all rules, regulations, and return policies of company.

CSR

Interactive Response Technologies / T-MOBILE - Fort Lauderdale, FL April 2011 to October 2013

33319

- Inbound Calls Customer Care

-Maintaining and upgrading multiple customer accounts

- 1st Tier Technical Care for equipment troubleshooting

-Responsible for collecting payments on multiple customer accounts. TARGET

TARGET Overnight Stock - Trumbull, CT

October 2008 to May 2011

- Unloading merchandise

- Stocking sales floor

- Inventory

A GAME MEDIA Operations Manager

Office Management - Bridgeport, CT

August 2009 to March 2011

CT 06606

- Office Management

- Promotions, marketing, production, proposal / grant writing

- Shipping and receiving

-Responsible for obtaining permits for hosted public events. Education

Clark Atlanta University - Atlanta, GA

1996 to 1998

High school or equivalent

The University School H.S. - Bridgeport, CT

1994 to 1996

Skills

• FEDEX

• TYPING

• SHIPPING

• POS

• HEAVY MACHINERY

• Customer Care

• Customer Service

• Call Center

• CSR

• Customer Support

• Caregiving

• Assisted Living

Additional Information

SKILLS PROFILE

• Strong interpersonal skills with ability to easily establish rapport and trust.

• Effective communication, verbal, and written skills. Typing 45wpm

• Able to work effectively under minimal supervision.

• Computer skills include, Microsoft Office Word, Excel, PowerPoint, Outlook and Internet savvy.

. Operating Systems experience includes POS, CRM, FedEx and UPS shipping tools.

• Experienced in operating heavy machinery, assembling products and printed materials.

Contact this candidate