Office Technician
Resume:
George T. Farano
Roanoke, VA 24019
*******@*****.***
OBJECTIVE
Obtain a Challenging, professional and skill enhancing position in the computer field, to become part of a winning team & help make a difference.
EXPERIENCE
IT Help Desk Support Specialist, IBM - Anthem; Roanoke, VA 2019 (4-week Project - 08/19 -10/19)
• Contractor with Artech, brought on by IBM to work with Anthem BC/BS for Windows 7 migration
to Windows 10, via SCCM.
• Ensuring that Windows 10 was pushed down from SCCM to a group of Laptops / Desktops each night.
• Verified each morning that the end-users where up and running, along with all applications needed to perform
their duties each day.
• Configured Microsoft Office 2013 per machine as needed, re-imaged Desktops as needed.
• Provided hands on support to the end-user by way of Skype, Dameware & face to face.
• Imaging of Dell Desktop / Laptops with Windows 10.
• Transferring of files from Windows 7 to Windows 10 Desktops/Laptops.
• Configuration of iPads, iPhones, IMAC’s 27” Retina displays, Configuring Time Machine with 4TB external
HD’s
IT Help Desk Support Specialist, Auto Plus / Pep Boys; Roanoke, VA - 2003 -2018
Store Systems Support Technician for auto parts computers on multiple platforms. Using Accuterm, Go To Assist, Join.Me, Double Vision, Dameware & Ultra VNC to connect to PC's and remotely repair hidden files, Install software, configure printers, reset terminal emulations. Connecting to the stores Dell PC’s and Thin Clients to troubleshoot PC issues. Troubleshoot and repair internet connections, remotely restarting of printers and terminals at store level. Patience, tact and the ability to work under pressure, also able to work independently as well as part of a team. Tracking all incoming calls with documentation of problem and resolutions. Responsible for the daily and weekly AS400 server tape backups. Maintaining of Windows Updates on multiple servers along with media updates and preventive maintenance reboots.
Assemble, troubleshooting and repair of personal computers and printers.
Microsoft Office 365 Password Administrator.
Programing of Affirmative Thin Clients.
Responsible for unlocking of accounts, along with password resets within Active directory.
Adding / Removing of users in Active Directory
Setting up of Outlook for new users
Formatting of Hard Drives and the reloading of new OS and Office applications.
Installation of HP printers to new Windows 7 PC’s
Restoration of static IP addresses of HP Printers.
Installation of New HP printers via connection to the printers GUI interface & applying static IP addresses
Remotely connecting to independent Networks to setup and configure port forwarding rules to enable modem/router bridge to store Unix based computer.
On site installation of computer and printer hardware, along with training of personal on the use and functionality of the system.
Construction of RJ45 CAT 5 cables, DB9F DB25F, etc. Repairing of Okidata PS1930 and 2930 printers.
Configured / Imaged 300 plus Thin Clients for distribution to Auto Parts Stores in the field.
Knowledge of Monarch, ProComm Plus, Info Select 3.0, Microsoft Office Professional, Windows XP thru Windows 10.
After hours On Call support of Hardware and Software.
Creation of technical documentation for training purposes, using RoboDemo and Microsoft Word.
IAP (Internet Auto Parts), SAP & Nexpart Administrator.
Knowledge of macOS. Mojave and associated Word Processing applications
Knowledge of Unix and PUTTY Emulator
Programming of Modem/Routers using port forwarding rules. Troubleshooting Adtran, Netgear & 3Comm Hardware.
Troubleshooting, Verifone Credit Card Machines, Data Bricks,
Computer Technician — 2001-2003
Maintenance and repair of 166 MHz, 233 MHz, and ProLiant 800 Compaq Servers. Installing primary and SCSI drives load and run diagnostic software and update firmware in BIOS Managed 250 sales representatives in 10 Western states.
Troubleshoot and repair Lexmark 4039, Optra S, Optra T, and Okidata 810e, and 10i and 12i printers.
Troubleshoot and repair keyboards, scanners, and credit card equipment.
On call troubleshooting on servers and other equipment
Working with network hubs, LAN Cables, crimping of RJ11 AND RJ45 connections, hardware setup of Hubs and routers for use with the server.
Programming AXIS print servers, AXIS Points for RF Scanner equipment.
■Network checking of IP addresses to ensure that they match with the workstation.
EDUCATION
ECPI Technical Collage, Roanoke, VA - 2003
Associates Degree In Applied Science Computer Electronic Technology, With a Major in Computer Network Technology
Certified ETA Fiber Optic Installer
Certified ETA Associate Electronics Technician
Certified A + Computer Electronic Technician
Member of the Advisory Board at ECPI Technical Collage
SKILLS
Expert with Photoshop 2019 CC, Lightroom Classic Adobe Bridge, Adobe Acrobat. MAC Skills
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