Communications & Social Media Specialist

IMUENTINYAN JENNIFER OMOZEE

***** ******* **, **********, **, 22192 (C) 571-***-**** (H) 703-***-**** **************@*****.***

OBJECTIVE: Communications major with a Marketing minor student seeking an internship or job opportunity.

SKILLS/ABILITIES:

●Skilled in call center operations

●Call center metrics decoding aptitude

●Exceptional workflow management

●Adheres to customer service procedures

●Completed telephone training seminar

●Persuasive speaker

●Strong problem solving aptitude

WORK HISTORY:

Team Associate- Cleveland, OH [08/2016] — [09/2017]

Viking Outfitters

●Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

●Folded and arranged garments in attractive displays

●Provided an elevated customer experience to generate a loyal clientele

●Built long-term customer relationships and advised customers on purchases and promotions

●Communicated all store initiatives and promotions to customers to generate return business

●Greeted customers entering the store to ascertain what each customer wanted or needed

Student Caller- Cleveland, OH [10/2016] — [11/2016]

Ruffalo Noel Levitz

●Gathered and verified all required customer information for tracking purposes

●Accurately documented, researched and resolved customer service issues

●Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

●Managed high call volume with tact and professionalism

●Acted professionally and patiently when addressing negative customer feedback

●Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly

Student Law Assistant-Cleveland, OH [08/2018] — [05/2019]

Cleveland State Law Building Student Services

●Help law students navigate through any information needed

●File mail and packages of Law staff and employees

●Take information from students to give to office staff and employees

Student Finance Assistant- Cleveland, OH [01/2019] — [02/2019]

●Help Finance students navigate through any information needed

●Filed mail and packages of Finance staff and employees

●Take information from students to give to office staff and employees

Student Operational Management Systems Assistant- Cleveland, OH [01/2019] — [05/2019]

●Assisted department stakeholders

●Completed office assignments

●Provided information to supervisor, staff, and students

●Filed mail and packages of Monte Ahuja Business College staff and employees

EDUCATION:

Bachelor of Arts: Communication, Minor: Marketing

Cleveland State University- Cleveland, OH

[08/2015] — [05/2019]

AWARDS:

W.O. & Naomi E. Walker Memorial Fund [08/2018-05/2019]

Lambda Pi Eta Honor Society Inductee [04/2019]

PERFORMING ARTS EXPERIENCE:

Acting: Woodbridge Senior High School

●Perform dramatic and comedic monologues

●“The Election” as Voter # 2, Audience/Crowd member (2012)

● Auditioned for Virginia’s Residential Governor’s School for Theatre Arts (2012)

●Auditioned for Virginia’s Residential Governor’s School for Theatre Arts (2013)

●Auditioned for a role on camera for a student Communications major (2016)

●Auditioned at Cleveland State University as MTVU Video Jockey (2017)

Directing: Woodbridge Senior High School

●Directed Senior one act play called "Gossip" (2015)

Training: Woodbridge Senior High School

●Intro to Theatre (2011-2012)

●Exploratory Performing Arts (2012-2013)

●Theatre Production & Advanced Performing Theatre (2013-2014)

●Acting Shakespeare & Directing (2014-2015)

Extracurricular: Woodbridge Senior High School

●Center of Fine and Performing Arts program (2011-2013)

●Advanced Placement Scholars program (2011-2013)

Musical Skills: Singing & Songwriting

●Edo Association, talent show competition won 2nd place (2012)

COMMUNITY SERVICE INVOLVEMENT:

Cleveland State University:

●Formed a team in Business Communications class to come up with a business analysis to discuss a company’s forms of communication and suggested improvements (2016)

●Formed a group in order to come up with potential organizations and businesses (2017)

REFERENCES: 216-***-****)

Laverne Carter- Cleveland State University Law Department Supervisor

Kim Hurn- Cleveland State University Operational Systems Management Department Supervisor

Timothy Edwards- Cleveland State University Communications professor

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