Customer Service Assistant
Resume:
Kasey Waller
**********@*****.***
Profile: A professional Front–Back Office Administrative Assistant bringing 10 years of dedicated, poised, and innovative experience to high volume offices. Accomplished in positive communication, various computer software programs, EMR, Insurance, Accounting, and Records/Charting. Excellent direct patient care, triage, elicit chief complaints for accurate prioritization, vitals, injections, minor procedures and medications. Committed to actively ensure each person is treated with dignity, kindness, and respect while adhering to the practice guidelines and policies. Bringing forth a full range of skills and experience, ready and excited to showcase my abilities as an integral member of the team.
Employment History:
May 2017-Feb. 2019. Customer Project Coordinator. Alpine Home Air Products. Chicago, IL.
-Sales Support
-First point of contact for inbound sales calls. Assisted and facilitated customer needs based on their specific projects.
-Highest score achieved. Successfully completed and passed all extensive computer, written, oral and product knowledge tests before strict assigned deadlines.
-Training new employees.
-Excellent Customer Service.
-Maintained Freight Shipping Logs, Spreadsheets and Communication with various Carriers for updated status, as requested by Customer Service Manager.
-Proficient in Bria. Internet phone system.
Aug. 2006- Jul. 2014. Orthopedic Medical Assistant. Georgetown Orthopedics. Georgetown, Texas.
-Worked closely with surgeons, physician assistant, physical therapists, RN’s, managers and support staff.
-Triage patients, vitals, elicit chief complaints while accurately entering information into EMR.
-Strict adherence to HIPAA laws.
-Pre-op and Post-op care. Order lab work, diagnostic tests, and prescription medications as requested.
-Surgery Scheduling.
-Oversaw inventory, and ordering supplies while staying on budget.
-Managed quality control logs ensuring all documentation was compliant with Joint Commission and OSHA.
-Multitasking assignments daily to maintain time efficient clinic flow, quality patient care and extraordinary patient satisfaction.
2004-2006 Front Office Manager Dr. Bing Yee Cedar Park, Texas.
-Professionally greeted patients, pharmaceutical reps, and customers to the clinic.
-Courteous phone etiquette while scheduling/confirming appointments.
-Maintained daily schedules, time management for clinic flow and cost containment.
-Advocate for patient education. Understanding Insurance benefits, verification, referrals, eligibility and authorizations.
-Accounts, collecting co-payments, balance due, daily reconciliation reports.
-Coding/Billing
-Flexibility, prepared and maintained medical records including disclosures and directives. Organized and assimilated paper and digital files for easy access. A multitude of other responsibilities as needed.
Skills: -Excellent Communication/Customer Service -Accomplished Multi-tasking -Knowledge of Office Technology -Proven Scheduling and Planning -Knowledge of Medical Terminology -Excellent Direct Patient Care -Successful Surgery Scheduling -Trusted liaison.
Education: Graduated College Preparatory Sonoma Valley High School. Sonoma, California
Internship: Good Morning America New York.
Segment Production Assistant to the producer on remote location starring, Julia Childs in “The Artistry of French Cuisine paired with California Wines from the Sonoma and Napa Valley’s.”
Extra -curricular Activities: Special Olympics Coach
Special Olympics Coach for adult athletes. Coached Basketball, Volleyball and Bocce-ball.
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