Manager Engineer

Brooklyn, New York ***** (H) 718-***-**** (C) 917-***-**** (E) **********@***.***

PROFESSIONAL SUMMARY:

Knowledgeable, organized and disciplined IT Professional with over 15 years of technical and administrative experience in the telecommunication voice environment which includes developing, designing, managing and implementing Avaya telephony technologies. Technical expertise as an Avaya Certified Implementation Software Specialist (ACSCI). Adept at understanding complex technical systems and communicating information in a concise and professional manner. Proven team leader with a strong bias for action within the management channels utilization action planning, value creation, relationship management in the global competitive IT industry. Career highlight includes facilitating fortune 500 companies; Blackrock Financial, Swiss Re. Insurance, Blackstone, Morgan Stanley, Salomon Smith Barney, Citi-bank.

CORE STRENGTHS:

Data Management

IT Technology Software

PBX Programmer

Team Lead

Technical Trainer

EXPERIENCE:

MTI/Management Technology Inc. EPA New York City, NY

VoIP Team Lead - Liaison for Environment Protection Agency (Client) 01/2013 – 10/2019

Programmed Vectors, VDN’s, Hunt Groups, Coverage Path, Stations and Voicemail boxes. Troubleshoot and resolve day-to-day voice network issues (MAC) on the Avaya Aura Communication platform, Avaya Aura Messaging and the Avaya Modular Message Manager.

Effectively managed 3 individuals across three geographical area on behalf of Sr. Management.

Interfaced with project managers, business unit managers and various telecom vendors (Verizon, AT&T, Avaya, etc.) to discuss customer application requirements.

Provided end-user training on the functions and features of the Avaya voice network system, polycom and video equipment.

Setup VTC’s using Crestron and Tandberg systems and VMRs.

Worked as liaison between AdvanTel, RTP and the NVMG Group during maintenance of the Avaya PBX and VM systems.

Managed Telecom Master Spreadsheet for EPA Region 2 which included NYC, Edison NJ and Puerto Rico.

Created end-users’ profile in the Remedy Database.

Created ad-hoc reports using the eCas system.

Provided assistance with setting up PowerPoint presentations, Adobe connect and Webinars.

Provided monthly status report on Telecom issues, concerns and resolutions.

Programed Avaya Voice Terminal models 9620’s, 9640’s 9650’s and 1692 conference terminals.

Activated iPhones for EPA management staff and troubleshoot iPhone issues.

Managed iPhones using the IBM MaaS360 System.

Provided monthly BCMS Report.

WIT/World IT Solutions EPA New York City, NY

Telecom Support Specialist Liaison for Environment Protection Agency (Client) 04/2011 – 12/2012

Managed Telecom Master Spreadsheet for EPA Region 2 which included NYC, Edison NJ and Puerto Rico.

Created end-users’ profile in the Remedy Database.

Created ad-hoc reports using the eCas system.

Provided assistance with setting up PowerPoint presentations, Adobe connect and Webinars.

Provided monthly status report on Telecom issues, concerns and resolutions.

Programed Avaya Voice Terminal models 9620’s, 9640’s 9650’s and 1692 conference terminals.

Activated iPhones for EPA management staff and troubleshoot iPhone issues.

Managed iPhones using the IBM MaaS360 System.

Provided monthly BCMS Report.

Thomson Reuters – New York City, NY

Sr. Telecom Network Engineer 12/2008 – 10/2010

Programmed, troubleshoot and resolve day-to-day voice network issues (MAC) which include dialing into remote systems such as Avaya PBX’s, Avaya Modular Message Manager, Nortel BCM, Callpilot Manager, CISCO Call Manager, CISCO Unity and Unified Client Server, VoIP.

Backup and reboot PBX and voicemail systems which included Avaya Prologix, S8700, G3, Nortel BCM, Nortel Callpilot Manager, Intuity Audix, Octal and Definity Audix.

Coordinated the installation, move and re-provisioning of PRI circuits.

ADDITIONAL EXPERIENCE:

Align Communications Inc – New York City, NY - Telecom Systems Network Associate (Avaya) 09/2007 – 10/2008

IBM / BCBS of NJ – Newark, NJ - Telecom Systems Network Programmer / IT Specialist (Avaya) 10/2004 – 09/2007

Rockefeller Group Telecommunication – New York City, NY - Telecom Voice Analyst (Avaya) 10/2003 – 10/2004

EDUCATION:

Nyack College – Nyack, NY - Bachelor of Science (B.Sc.); Business Organizational Management

DePaul University – Chicago, IL – Major: Computer Science

Telecommunications Servers, Network and Operating Systems Technologies:

Avaya Aura Communication, Avaya Aura Messaging, Avaya S88xx, S87xx, S83xx, G3r, g250, g430, g700, Prologix, G3, Modular Messaging, CMS, Voice Portal, Definity Audix, Nortel Callpilot, ASA, Intuity Audix, Call Center, Octal VoIP, ARS, Vector, VDN, Skills, Hunt Groups, Route Patterns, FAC, Dial Plans, Circuit Provisioning, ISDN PRI/BRI, T1, DS3, SIP, H323. TCP/IP, Layer 2 Switching

PROFESSIONAL CERTIFICATE:

Avaya Certified Implementation Software Specialist (ACSCI) - 2004

Avaya Certified Associate Communication Network (ACACN) -.2003

SKILLS:

Microsoft Office PowerPoint Excel Word Chart master SharePoint VISIO

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