Zulfiqar Ali Mirza

** ******** *****, *** ***

Phone: 905-***-****/ 647-***-**** E-mail: adaxgg@r.postjobfree.com

EMPLOYEMENT OBJECTIVE

To obtain a part-time position, where my experience and skills can be further developed and utilized.

HIGHLIGHTS OF QUALIFICATIONS

•Excellent time management, organization, planning, and coordination skills.

•Excellent verbal and written communication skills.

•Outstanding multi-tasking abilities to manage numerous priorities and meeting deadlines.

•Able to lift heavy objects unaided and repetitively.

•Posses a full drivers license

•Canadian Citizen, able to easily obtain Transport Canada security card.

•Flexible for shift work and irregular hours.

•Extensive experience working with various computer applications including Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

WORK EXPERIENCE

Customer Service Representative May 2013 – Present

Walmart

•Ensure that all departments are fully stocked with merchandise.

•Sort Merchandise by FIFO (first in, first out) standards.

•Ensure bin standards are maintained in inventory prep condition for case merchandise.

•Ensure produce department is stocked in a timely manner.

•Demonstrate initiative and dependability by working well on my own with little supervision.

•Test scanning to ensure the products price in the react ticket is correct, if different due to a price adjustment place new retail price onto the react ticket.

•Follow health and safety guidelines and practice safe work habits.

Administrative Support Mar 2011 – Mar 2013

Interstate Freight Systems

•Handled all customer billing and shipping information.

•Successfully entered and updated customer and driver information into excel.

•Created LOS in excel on a daily basis for billing purposes.

•Verified all documents required to transport goods.

•Accurately and effectively processed daily and weekly driver and customer invoices.

•Photocopied, organized, and filed all driver sheets.

•Handled dispatch calls on busy days.

WORK EXPERIENCE

Customer Service Representative, Sep 2010 – March 2011

Aditya Birla Minacs, Rogers Account

•Worked as an extension of the IVR.

•Provided excellent customer service while handling Roger’s inbound calls.

•Understood customer responses & provided timely & professional responses.

•Used all online systems to ensure a thorough resolution.

•Provided a brand loyalty statement.

•Took appropriate action to efficiently resolve issues.

•Took accountability to solve issues from beginning to end.

•Completed all system transactions as required and documented the call.

Shift Supervisor Aug 2004 – Sep 2010

Priszm Brands, KFC

•Delivered distinctive customer service through hands on involvement and effective delegation.

•Successfully managed Priszm Brands – KFC / Taco Bell / Pizza Hut store.

•Answered pickup and delivery calls in a very professional and friendly manner.

•Monitored and identified trends and issues dealing with financial invoices.

•Investigated and resolved all types of customer service complaints, financial issues, purchase and ordering issues.

•Entered all invoices and purchase orders in the system.

•Trained service staff to enhance customer service and increase profits thorough effective team work.

Accounts Assistant (Part- Time) Jan 2002 – July 2004

BinAwas General Constructing & Trading EST, Abu Dhabi

•Prepared and forecasted the monthly budget.

•Managed the portfolios of the companies having a credit with the firm and following up with the payments.

•Performed credit check for new customers.

•Developed and maintained a close rapport with regular and new clients.

•Analyzed the company’s accounts and financial reports and found ways to increase profits and suggested ways to implement the ideas.

•Kept the manager informed about the functioning of operations.

•Worked along with the operation’s departments so as to have a very smooth functioning of the firm.

EDUCATION

•Bachelors in Business Administration – Majors Finance, Ajman University of Science & Technology, Abu Dhabi, UAE, [Graduated 2004]

Reference Available on Request

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