Katrina D. Austin

**** ***** ***** **. #**

Houston, Texas 77074

adaxe2@r.postjobfree.com

713-***-****

To obtain a challenging position within the advancing community of construction and service. Education:

Double major. Bachelor of Art and Science in Criminal Justice and Sociology at the University of Memphis. Graduated in May 2004; Cumulative GPA 3.26/4.0 scale Strengths:

Excellent Oral Communication Skills

Flexible and Adaptable

Detailed Oriented

Proficient with Microsoft Office and Windows 98/2000/XP/NT/7/8/8.1 SMARTPLANT Materials, Oracle, SPSS, Excel, Powerpoint, Word, Quickbooks Pro, Premier, Enterprise, and Stone Edge, iDocs,CutePDF, Share Point, Co-Console

Experience:

Document Control/Turnover Clerk

Zachry/FLNG Freeport,TX

November 2017- September 2019

Maintained a computer database of all filed documents to ensure that fast retrieval is possible Organized the routing of documents from conceptualization, approvals and distribution to filing Prepared and scanned documents and ensured that they were stored in a confidential manner Processed daily records retrieval requests and ensured that information was handed over after appropriate verification

Tracked pending documents by performing follow up duties with craft and clients Respond to requests for information retrieval after verifying requesters’ identity and rights Convert existing paper records and files into electronic formats and ascertain that they are properly and safely maintained

Created SCM for A sheets and B sheets completions

Uploaded all support documentation for electronic and hard copy files Reviewed all QC forms for completeness and accuracy of information and ensure all required signatures have been captured.

Generated reports on all punch list and system/subsystem progress Maintain, track and manage the master punch list.

Help schedule walkdowns with supervisors.

Completed the assembly of turnover packages for transmittal to clients Audit hardcopy documentation and electronic files

Closing out open punch list items in co-console

Clerk II/Lead

Zachry/FLNG Freeport,TX

December 2016- November 2017

Create work packages for craft and planners as need Issuing/receiving/direct receiving of materials need for project completion. Operate personal computer to input, edit and produce a wide range of documents and format variations within established time and guidelines.

Follow up/expedite internal approvals

Managed files and documentations

Created pick tickets for issuing materials requested by craft Support procurement team with being subjective when replacing lost/damaged materials OS&d resolution support

Running daily excel reports for tracking and updating of materials Training

Electronic document maintenance and development.

Pipefitter Helper IV/Office Clerk

Flour/Chevron Phillips Project

February 2014- November 2016

Participated in weekly mass safety meetings and daily toolbox safety meetings Order proper pipes and other materials.

Read and understood the layout of all pipe isometric drawings. Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures. Performs data entry for the department including package progression, survey requests, and inspection requests. Utilize 2 way radios for communicating information to staff and subcontractors. Daily communication with the General Superintendents, Superintendents, and General Foremans. Utilize computer for maintaining daily reports, material received logs, letters and memorandums using EXCEL and Word software.

Provided administrative support to the department Supervisor completing forms, material tracking and preparing meeting agendas.

Obtained and assembled necessary permits and packages for future works on project for pipe department. Piper Fitter Helper III

Bechtel/ExxonMobil NAG-OR Project

June 2013- February 2014

Participated in weekly mass safety meetings and daily toolbox safety meetings Order proper pipes and other materials.

Select type and size of pipe.

Assists PIPE FITTER to install valves, couplings, and other fittings. May disassemble and remove damaged or worn pipe.

Use saws and cutting torches to craft proper pipe sizes Read and understood the layout of all pipe isometric drawings. Grind, bevel pipe and assist pipe fitters bolt up valves and flanges Laid out, positioned, aligned and secured parts and assemblies with straightedges and combination square sand calipers.

Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures. Bank Card Consultant Supervisor

Redstone Payment Solution, Houston, TX

October 2011- December 2014

Runs stat projections for future and current customers Coach and train support team of proper sales techniques while listening in on all outbound calls. Uses past successful recorded calls as a learning tool for new employees as well as current. Conducts weekly meetings on production, growth, and training with employees. Monitors call times and call counts of employees throughout the day. Reports to owners daily of progress with the quality of calls and customer service on the phone with detailed reports of calls reviewed. Customer Service Coordinator/Marketing

Seidio Inc. Houston, TX

June 2010-October 2011

Process sales orders in Quickbooks

Live chat interaction

Shipping processing

Product development

Developments of consumer surveys and contest per Facebook and Twitter RMA Processings

Trade show exhibits

Technical support for product defectiveness and troubleshooting Replacement product processing

Warranty provisions

Quick responsive emails

Product reports

Inbound/outbound calls

Wet Seal Store Manager

Willowbrook Mall, Houston, TX

June 2009- June 2010

Conducting day to day operations for the store

Strives for sales excellence and results: insures selling standards are met Making sure all visuals is to company standards

Solving all customer problems and or complaints

Meet or exceed all standards relative to customer service, merchandising, personnel operations and control Scheduling, hiring, and maintaining the proper employee quota per corporate standards Loss Prevention training

Payroll compliance

Store Audits

Visual creativity per corporate standards

Director of Internet Sales and Training

Fashion Essentials- Mywigsandweaves.com (home based business) March 2006- June 2011

Internet based job that required lots of phone sales and damage control. Home Based Business

Daily live chat over the internet

Follow up calls for complaints and issues

Web site maintenance

Weekly training sessions with employees via webinars Call Center Supervisor

Yacoubian Market Research, Memphis,TN.

January 2004- January 2006

Obtained opinion survey stats for local politicians in the Memphis area Created and delivered surveys for consumers

Payroll

Data entry

Conducted field research for clients

Invoice processing

Scheduling of employees

Responsible for recruiting, hiring, training, and developing staff to company standards

Store Manager

Abercrombie & Fitch, Wolf Chase Galleria, Cordova, TN. Jan 2001- December 2003

Conducting day to day operations for the store

Strives for sales excellence and results: insures selling standards are met Making sure all visuals is to company standards

Solving all customer problems and or complaints

Meet or exceed all standards relative to customer service, merchandising, personnel operations and control

Recruiting potential MIT as well as models and impact team members for the store Responsible for conducting weekly sales for updates Co-Manager

Wet Seal, Hickory Ridge Mall, Memphis, TN.

March 1999- January 2001

Assumes Manager's role in supervising staff in absence of the store manager Strives for sales excellence and results: insures selling standards are met Helps execute floor moves and promotional directives Strives for 100% accuracy and compliance in cash, inventory, fixtures and property Responsible for shrink reduction in 2004, Inventory loss was $36,000 Reduced to $5,300 with revenue of $913,000 for fiscal year. Shrink Percentage was 7%, reduced to .6%

Responsible for recruiting, hiring, training, and developing staff to company standards

References upon Request

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