Customer Service Manager
Resume:
CURRICULUM VITAE
OF
SIMANGELE NOZIPHO MBALENHLE MZOLO
Albertskroon, Randburg
Johannesburg
PERSONAL DETAILS
Surname : Mzolo
First name : Simangele
Identity number : 940**********
Date of birth : 28 March 1994
Gender : Female
Nationality : South African
Language Proficiency : English, Isizulu, Seswati, Afrikaans Health : Excellent
Cellphone number : 067*******
Email address : ****************@*****.***
Marital status : Single
SECONDARY EDUCATION
High school attended : eShowe High school
Year : 2012
Highest qualification obtained : Grade 12
Subjects : English Home Lang, Afrikaans 1st additional Lang, Economics, Tourism, History, Mathematics Lit., Life Orientation HIGH SCHOOL ACTIVITIES/ACHIEVEMENTS
● Athletics (field and track)
● Review(Sophia Town ) drama play
● Miss EHS 2012
● Interhigh Singing and Dancing
● Cricket
● Soccer
● Interhigh swimming advanced
● Full colours for soccer
● Half colours cricket and netball
● 100m record breaker 2009
● House Captain and Deputy
TERTIARY EDUCATION:
● Institution : University of Johannesburg
● Year : 2015
● Year of completion : 2019 (June)
QUALIFICATION:
● National Diploma in operations management
PRACTICAL SKILLS:
• Method studies
• Plant, worker, and machine utilization calculations
• Workplace layout
• Facility planning
• Production processes and Operations
• Distribution, MRP, etc.
• Problem solving
• Quality assurance
• Project Management
Communication Skills
• Management Skills
• Listening Skills
• Good problem-Solving Skills
• Good leadership skills
• Verbal skills
SKILLS:
● Great Interpersonal Skills
● Presentation Skills
● Customer service Skills
● Organising skills
● Scheduling, filling, paperwork
● Time Management
● Typing Skills knowledge on Microsoft word, excel, access, PowerPoint, outlook and publisher
PERSONAL ATTRIBUTES:
● Hardworking
● Artistic / Creative
● Enthusiastic
● Positive attitude
● Team player
● Reliable
● Approachable
● Energetic
● Disciplined
● Passionate
WORK EXPRIENCE:
Examinations assistant 2013
Responsible for all department of education matric result process. Administrative work Temporary retail Manager at Naked Ape (Jan 2018-Mar 2018) Responsible for maintenance, bookkeeping, inventory, daily operations, customer service Intern Manager at So Last Year (Mar 2018- Jun, 2018) Responsible for daily operations and facility, advertising, marketing strategies, inventory, maintenance, bookkeeping and customer services as well as online marketing services. Junior operations manager at Quantum Leap Records (PTY) LTD. (July 2019 to present) Responsible for all administrative services, operational services, media services, bookings, follow ups, events, decision making, client operations and payments. REFERENCES:
Name : Karabo Notshweleka
Position : senior Manager – So Last Year
E-mail : *************@*****.***
Contact number : 082*******
:
Name : Shaldon Kopman
Position : Head Designer and owner Naked Ape
Contact number : 083*******
Name : Mr Siyabonga Sanele Zikalala
Position : Managing Director
Contact number : 072*******
Email address : ********@******.***
****.****@******************.***
Cover letter
To whom it may concern
I am interested in applying for the position posted of. Completed my National Diploma in operations management at the University of Johannesburg and looking to study further. I've been exposed to different responsibilities and departments whilst at university in the jobs I've had as a student preparing for the future by gaining experience and knowledge of retail, entertainment, procurement, supply chain marketing, administrative services in order to gain a better understanding of the career path in the world of operations management.
I'm a dedicated employee, I believe in operations as a whole, customer service,computer or automation, inventory, maintenance and administration is of great importance in all and any professional setting and taken interest in all fields.
I'm a mother to a handsome young man, a choreographer, actress, performer and a dedicated employee. I love challenging myself, I enjoy sport (except for ice hockey, it too brutal), I work well under pressure and almost always deliver, I believe in professionalism and a good work ethic. I've always been one to be curious about the different aspects of operations management in all industries and have had the opportunity to experience such. Thus being grateful to join your organization as I'd be the perfect candidate for this position. I may not have the years of experience under my belt yet I am driven, confident, determined and always motivated to do the best above and beyond.
I've always lived by the term "know something about everything and not everything about something" can't wait to be part of your organization
I look forward to hearing from you
Kind Regards
Miss Simangele Mzolo
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