IT Technical Support Engineer

KISHORE N

Email Id: *******************@*****.***

Mobile: +91-948******* / +91-958*******

Professional Summary

Customer service focused IT Technical Support Specialist with 4+ years of career experience in Technical help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem- solving skills...

Academic Qualification

B.E in Computer Science Engineering (2011 to 2015).

Pursuing MBA in System Management at MKU Distance/correspondence education. Experience Details

Company Name Designation Tenure

Mind Triendz Desktop Engineer Apr 2015 to Feb 2016 Wipro Infotech

Payroll: Apex Services /

Skypro Technologies /

Impact Infotech

IT Technical Helpdesk Feb 2016 to July 2019

Professional Certification

Completed CCNA – Routing & Switching

Cisco Certification ID: CSCO12827610

Technical Skills

Installation and Configuration of Operating Systems – Windows 7, Windows 10, Linux.

Installation of Operating System through SCCM.

Configuring DHCP, PC Assembling and troubleshooting all hardware and software issues.

Installing the Domain Controller using Server Manager.

Troubleshooting LAN/WAN and network Device Related issues.

Configuring Email Clients – MS Outlook and Thunderbird.

Crimping, knowledge in OSI Layers.

Hardware Installation and Software Configuration for users.

Replace Hardware parts as required.

Antivirus installation and definition updates Solving basic Networking issues.

Maintenance of peripherals (Card Level) and configuring the hardware devices.

RAM upgrade, new application installation, System Performance.

Cisco AP Configuration.

Roles and Responsibilities

Company: Wipro Infotech

Project Company: Reliance Jio Infocomm Ltd.

Role: Circle IT - Technical Support

Period: Feb 2016 to Till date

Provide front end as well as back end support for 90 offices in Tamilnadu.

Independent and able to Work Well Under Pressure.

Support end users on Installation, Configuration and Troubleshot of Microsoft office 2016 and office 365 and other application like Symantec Endpoint Protection, AutoCAD and also licensed Software's which was provided by the Organisation.

Set up new users' accounts and profiles and deal with password issues.

Create, Modify, Delete users and Hostname in Active Directory.

Configuring the Email account in Outlook.

User Profile Configuration with Default application.

Day to day operational support and maintenance in Windows.

Asset allocation and maintaining asset Tracker in Asset portal.

Reclaim the Resign Employee Hardware and Delete Related useless Information Immediately and Validate the Machine and Peripheral Equipment.

Handling multiple deliverables to customer and ensuring the adherence to SLA

(Vendor Management, Asset Management, End user support, etc...)

Find out the Hardware issue and Make communication with vendor Team for hardware replacement under Warranty.

Installation of OS through SCCM & troubleshooting the different client applications software’s.

Daily Review the Entire Tamilnadu State Tickets and Make follow up with concern team to fix the issue.

Provide Software, Hardware, Network Support and Operating System support.

Provide direct support for services such as remote access.

Thin Client system(Citrix Desktop) installation, configuration and troubleshooting.

Configuring Microsoft outlook for user and troubleshooting the outlook issue.

Handled HPSM Ticketing Tool and Performing troubleshooting on assigned ticket and resolve the problem within SLA.

Installation, Configuration and Troubleshot of Print devices (Network printers like - hp and local printers).

Replacing the Hardware parts like RAM, HDD, Motherboard etc.

Coordinating with Head office regarding the Network issue.

Maintaining Server rack Cable Dressing.

Provide basic Troubleshot in (LAN/WAN) and network device like Cisco Router, Switch, Wifi Devices.

Provide Video Conferencing support (Both Hardware and Software).

Handling DHCP related issue with central team.

Providing the Data backup support by using Avamar Client Application.

Providing support to Central Team for updating the windows patches in client system and printer.

Provide official Application Support and assistance for mobile devices.

Handling basic SCCM related issue in Client end.

Providing IT Support through Remote, Chat, Skype and Call. Achievements Done in this Project:

Got a Customer satisfaction appreciation Certificate.

As of now we are only two IT Engineers has handling 90 office's as a Front end support.

Server Rack Cable Dressing and maintenance Activity Done for 90 office's.

Every 3 to 6 Month We Make a Minutes of meeting with all the 90 Managers for IT Related issue and we can close all the open points in a month.

We Done the Printer installation and configuration for all 90 offices in just 15 Days.

We Done the Windows Migration Activity, (ie) Windows 7 to Windows 10. Roles and Responsibilities

Company: Mind Triendz

Role: Desktop Engineer

Period: April 2015 to Feb 2016

Handled BMC Ticketing Tool to analyse the tickets and work as per SLA.

Involved in basic troubleshooting of hardware and networking issues

Done cable crimping, assigning IP address, configuring standalone and network printers

PC Assembling, coordinating with Airtel for Internet issues

Adding email accounts and configuring Email accounts in users computer and involved in troubleshooting

Coordinating with vendors for Hardware replacement

Installation of 360 Total Security Anti-virus in users system and process regular updates.

Extra-Curricular Activities

Participated in National Network Security Championship Conducted By Network Bulls

Attended Inplant Training at Hindustan Computer Limited (HCL) Career Development Center

Got Record Achievement Certificate with Limca Book of Record and World Record Organized By Microsoft Research Community,Grril,Kaashiv Infotech and International Bigdata Data World Research Community Area of Interest

IT Administrative Service.

IT Technical Support.

Networking.

Personal Details

Date of Birth : October 07, 1993

Gender : Male

Marital Status : Single

Passport No : L4126494

Linguistic Skills : English, Tamil & Telugu

Present Address : Door No: 102/4, Nehruji Street, Lakshmipuram(P.O) Theni district – 625523 Declaration

I hereby declared the above given information is true to the best of my knowledge and belief. Date: Yours Truly

Place: Theni (N. Kishore)

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