Technical Program Management Full Stack Engineering Management Agile, Scrum and Waterfall Methodologies

Data Protection and Security Compliance Solutions Management Master Data Management ETL, Datawarehouse & Business Intelligence Solutions Delivery Data Science for Automation Analytics and Advanced Visualization

Risk Management Continuous Process Improvements Staff Program Management Vendor Management

Qualifications Profile

Data-driven, hands-on, analytical, big-picture focused yet detail-oriented, versatile IT professional with a proven track record of software delivery across cross-functional teams, globally dispersed locations, third-party product integrations, multiple technologies, industry domains (finance, insurance, transportation and retail) overseeing complex, ambiguous, enterprise-scale technical programs and projects entailing full-stack engineering, end-to-end implementations and operations management.

Professional Experience

Cognizant Technologies Phoenix, AZ Feb 2010–Present

Manager

-Technical Program and Project Management of several software development projects and programs, responsible for managing the overall direction, co-ordination, status tracking and reporting, execution & control, managing the KPIs, automation for reducing overhead, for a financial client.

Notable Projects:

Project: Data Protection and Password Automation Initiatives Client: American Express

Role: Technical Program Management Aug 2016–Present

-Influence and negotiate prioritization for data protection initiatives with Scrum Teams and Product owners by presenting data gathered thru industry research, by emphasizing “customer-first” and “Enterprise-first” behaviors, by encouraging lean decision making and relaying of thought leadership

-Act as the single point of contact between the CISO organization and Digital, Analytics and Architecture application engineering teams for scope identification, delivery status tracking, status communication, issue management, technical process guidance for data protection efforts of around 400 applications in the portfolio

-Lead engineering teams for end-to-end delivery of pilot projects on third party software integrations for password automations for enhanced security against data breaches

-Enable easy understanding & faster implementation of CyberArk products introduced in the organization by creating knowledge sharing and technical materials that depict translation of the product architecture to technical use cases across the application’s eco-system

-Based on transactional usage data insights, partnered with CISO Team for solution offerings that minimize engineering and management compliance overhead

-Create advanced visualization using R and Rmarkdown for value-added insights to notify engineering teams of risk of SLA breaches and software development life cycle audit gaps.

-Introduce automation and one-views, using R, ShinyR & Rmarkdown for faster identification of actionable insights that resulted in the program status change from a seven-month “red” to “green” in two months and free-up time for active program management

Project: Work Management System Client: American Express

Role: Technical Project Manager/Scrum Master Jun 2015–Aug 2016

-Effectively interpreted technical and business objectives of enterprise-wide initiatives (such as rolling off or rolling in of a credit-card portfolio to/from external companies) as well as routine business requirements to identify the impacted applications and products in the area of mobile, web and payments

-Facilitated prioritization and engagement of the identified impacted applications

-Provided functional support for migration of the project-based work management system to a new product-based system, in support of Agile and Scrum culture

Project: Small-Business (OPEN) Digital Acquisitions Client: American Express

Role: Technical Project Manager/Scrum Master Mar 2014–May 2015

-Led delivery transition of multiple parallel product enhancements from a monthly roll out plan to a bi-weekly rollout plan, while managing activities such as team ramping, setting up new code environments, and managing SDLC deliverables across overlapping releases for a demanding business user

-Rallied teams to structure and plan user stories development to enable delivery of “shippable” features at the end of each sprint

-Served as a technical project manager for waterfall and scrum master for Agile projects

-Made major contribution in minimizing the user acceptance testing (UAT) defects by enforcing a practice of right-detail requirements and doing “Show N Tell” frequently to gain early business feedback

-Led effective third-party integrations with Marketo and BaaZaarVoice, by probing the depth and width of integration aspects early on, thereby minimizing the amount of back and forth communication

-Changed perception of leadership on the impact of bugs discovered during late stage SIT vs impact of gap discovered during early phases of SDLC

-Prevented major impacts during code merge phase of concurrent projects by identification, and communication of potential requirement conflicts, design conflicts and leading effective issue resolution

-Played an integral role in presenting compelling facts to business leadership to avert a G3 score despite high number of UAT bugs; thereby attaining a G2 score

Project: Global Business Travel Technologies Client: American Express

Role: Technical Project Manager/Scrum Master Jan 2013–Mar 2014

-Established a geographically dispersed team from scratch, and facilitated training on Agile methodology (including on story point estimation, used practical methods for sprint capacity estimation), and delivered user stories in a true design-develop-integrate-test-release model rather than splitting waterfall phases across sequential sprints; thereby recognizing as role-model project for other teams

-Influenced custom solutioning of a response-time issue by analyzing log data and narrowing down the issue to one large single client

Project: SMC Domestic Loyalty Client: American Express

Role: Technical Project Manager Aug 2011–Dec 2012

-Administered end-to-end technical project management (using Waterfall methodologies), of multiple application development initiatives that involved cross-functional teams across phone channels, online channels, system of record applications and third-party email integrations

-Succeeded in transforming ailing projects and completing on-time through strong project management skills, technical leadership and detailed probing of business objectives

-Led project initiation, requirement analysis, cost-estimation and project scheduling across cross-functional teams and aggressive business objectives

Project: Personalization Client: American Express

Role: Technical Project Manager Feb 2010–Aug 2011

-Led end-to-end technical project management (using waterfall methodologies) of migration of personalization’s backend engine from e-phiphany to Oracle RTD

-Created technical roadmap, managed project budgets for personalization migration and new initiatives

-Demonstrated resourcefulness in resolving a performance issue by coordinating across cross-functional teams and external product vendors in driving a patch install across development test and production within a week’s time to resolve a major performance issue with Oracle RTD

AAA Northern California, Nevada & Utah Walnut Creek, CA

IT Manager Sep 2007–Dec 2009

-Led end-to-end technical implementation of IBM’s Initiate product for 360 view of customer by combining data from disparate sources using Informatica ETL tools and Java and spearheading the data linkage issues

-Developed technical delivery roadmap, estimation, and budgeting for master data management (MDM) initiatives

-Executed troubleshooting and resolution of production support issues and solutioning for data corrections

Earlier Career

I-Flex India Bangalore

Consultant Oct 2004–Sep 2007

-Led end-to-end implementation of several anti-money laundering projects for Citibank, multiple data-warehousing and BI projects for State Street, Bank of Barbados using PLSQL, Informatica, Java and Cognos suite of products

-Drafted a detailed request for proposal documentation for development of an enterprise wide business intelligence solution for a major banking and investment firm in Georgia, (ex-USSR)

-Created request for proposals(RFPs) and executed proof-of-concept in translating very thin, ambiguous requirements into solution architecture, estimation of schedule, and cost and identification of associated risks

Infosys Multiple locations (Memphis, TN, USA, Bangalore, India)

Programmer Analyst Mar 2003–Sep 2004

-Conducted end-to-end software development life cycle (analysis, design, coding on i-series, testing, UAT, release and production support) of several initiatives for a casino management system

Sigma Project Services Inc. Pittsburgh, PA Union City, CA, USA

Programmer Analyst May 1998–Mar 2003

-Completed end-to-end software development life cycle (analysis, design, coding on i-series, testing, UAT, release and production support) of several initiatives in transportation domain

-Led third-party integration of sterling commerce products

-Managed business planning for a start-up initiative for NASA sponsored earth science product

Zensar Technologies India

Software Engineer June 1996–Apr 1998

-Performed end-to-end software development life cycle (analysis, design, coding on i-series, testing, UAT, release, and production support) maintenance for Fiserv banking applications supporting Southeast Asia Regional projects on telebanking and regional language printing of bank statements

-Created coding using PLSQL and Ingress-C for digitation of retails operations of Dixons supermarket chain

Education

Master of Industrial Administration in Data Science (Quantitative Methods), Operational Management, Finance, and Information Systems

Carnegie Mellon University, Pittsburgh, PA, USA

Bachelor of Engineering in Computer Science

Barkatullah University, Bhopal, MP, India

Certifications

Coursera:

Neural Networks and Deep Learning Improving Deep Neural Networks: Hyperparameter Tuning, Regularization, and Optimization Structuring Machine Learning Projects Convolutional Neural Networks Sequence Models

Arcitura (Big Data Science School):

Certified Big Data Scientist (Honors)

Certified Big Data Consultant (Honors)

Certified Big Data Science Professional (Honors)

Edureka:

Certified in Big Data Hadoop Certified in Python

PMP, USA:

Project Management Professional (PMP) (Valid Until: Mar 2020)

Scrum Alliance:

Certified Scrum Master

Scaled Agile:

Certified Scaled Agile Framework (SAFe) 4 Program Consultant (Valid Until: Aug 2020)

Technical Acumen

R RmarkDown ShinyR SQL Python JSP HTML/CSS Oracle RTD v3.0 Data Modeling (Erwin) MDM (Identity HUB from Initiate) Data Integration (Informatica PowerCenter/PowerExchange) Big Data (Hadoop, Pig, Hive ) BI Tools (Cognos, BusinessObjects, Clementine) Databases (Oracle, SQL Server, DB2) UNIX Windows i-Series Clarity Rally JIRA HP Quality Center Microsoft Productivity Tools

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