Customer Service Cash Handling
Resume:
Maureen Perera
Substitute Teacher
Clarkton, NC *8433
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Cumberland County Schools - Fayetteville, NC
March 2017 to Present
Fill-in for absent teachers, assist students with class assignment, monitor behavior, administer teacher's assignments for the day, week, month.
Driver Helper
Columbus County Transportation - Whiteville, NC
January 2019 to April 2019
Transport able body and wheelchair patients to and from their medical appointments and general errands in Whiteville and surrounding counties.
Clerk - Administration
Provider Resources Inc - Lumberton, NC
June 2017 to July 2017 (temp Job)
Worked within company systems performing data entry and providing analysis to create and track electronic applications.
General Laborer
Smithfield Farms - Tar Heel, NC
May 2016 to January 2017
Prepared, clean and package raw meat for supply and consumption.
Franchise Associate
Subway - Clarkton, NC
June 2015 to April 2016
Prepare and Serve food to the general public, operation of cash register, cash handling, customer service, and sales, mopping, sweeping of floors, washing dishes, preparing and baking bread and cookies, cleaning and wiping of restaurant tables. Skill Used Cash handling, customer service, food handling, proof operator (Bank of America)
Clerical Supervisor, Eligibility Worker, Clerk
Government Employment
1998 to 2014
2011-2014 - Supervise six line staffers in the SAAMS Department processing incoming referrals from the child abuse hotline, train and counsel staffs, responsible for the daily operation of clerical unit, and work flow, provide customer service via phone, and conduct annual evaluations.
2010-2011 - Supervise line staffers processing child custody and adoption Pro Bono, Alliance and Public Counsel cases, with 2 junior line supervisor responsible for management of the central clerical units, maintain daily attendance log, attend monthly supervisor's meeting.
2009-2010 - Supervise 4 Tax Collection Clerks who process tax inquiries in person and via the central call center. Check for assignment accuracy, daily monitor of all incoming and out going calls to call center. Manage and conduct all property tax bills for payments, check and approve math calculations with approval signature for property tax refunds to clients, conduct annual evaluations and monitor attendance. Calculate and sign-off on total call counts for the day.
2008-2009 Supervise 2 cashier clerks processing restitution payments, conduct cash counts of register, produce monthly spreadsheet of monetary funds collected, resolve daily conflicts. Provide professional customer service to general public via counter and telephone, train, assist, evaluate and monitor staff.
2000-2007 - Eligibility Worker - Promoted to Eligibility Worker: provide customer services and face interviews to participants. Maintaining participants files for Welfare cash, food stamp and medical benefits.
1998-2000 - Clerk - Provide customer services to social workers. Process medical cards, creating and cancelling new incoming medical files for new medical participants.
Education
Diploma
Abram Friedman High - Los Angeles, CA
1982
BA in Journalism
Cal State University - Northridge, CA
1991 to 1996
AA in Advertising and Marketing
Los Angeles City College - Los Angeles, CA
2012 to 2014
Skills
Data Entry, Typing 40WPM, Filing, Mail Clerk, Copier, General Office procedures, Customer Services, professional phone etiquette (reception a 18 multi-line phone system.)
Certifications/Licenses
Driver's License
CDL License B&PS Endorsement - 10/2/2019
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