Customer Service Sales
Resume:
Robert Buckley
Dependability, self motivating, knowledge obsessed, organized, extroverted, guest
nurturing.
Orlando, FL 32817
*************@*****.***
My goal is to exceed the expectations of my employers, guests, as well as co workers enhancing the over all experience of the given environment.
Growing up, my mother and father always made sure to remind me how they started working when they were 13 and 14 years old. At that same age, they started handing me responsibilities around his medical practices. They started with simply greeting guests and making sure they left with a smile. As I grew older, I took on more responsibilities covering every aspect of the administrative side, moving onto the book keeping, and eventually the marketing/Co-representative for the firms regarding meeting with insurance companies, law firms, community events, etc. I left this out of my work experience because it began when I was becoming a teenager, continued through high school, through college, and til this day I still give consulting even though his facilities are in Pennsylvania and soon Delaware. I gained every bit of skill set they threw at me building my character into a coachable, resilient, out side the box thinker, with an entrepreneurial mindset. Authorized to work in the US for any employer
Work Experience
Owner/Operator
OrlandoCityLimits - Orlando, FL
November 2019 to Present
I recently aquired the domain for OrlandoCityLimits which is an online publication, advertising, marketing, blogging, and forum platform. In my free time, I work on it when I can and see it as a long term side project to build it into one of the premier to go platforms for local events, connecting, news, finding the new hot spots in the area, and a place where people coming from all sorts of personal interests can come together to build relationships crafting their own relationships between one another.
Consultant
Self Owned Business - Orlando, FL
August 2019 to Present
Since I left Hillstone Restaurant Group, I have been self employed as a consultant for various businesses. These businesses stem from medical practices, restaurants, start ups, real estate deals, and as a liasson for StoneTech Fabrications for the south eastern region of the country. Intermediatiating and brokering these deals, I have developed an immaculate sense of listening to customers wants/needs. Also, by listening and paying attention to detail, I help point out issues in the business/restaurant (whether its analytical, something being done wrong on the floor, etc.) then help solve them by crafting a plan to address it and working with management to implement the solution. Server/Bartender
Hillstone Restaurant Group - Winter Park, FL
February 2019 to June 2019
• Handled a high volume of customers regularly
• Greeted guests
• Took and memorized orders
• Prepped cocktails and all pours to spec, all variations of wine pours and glasses, garnishes, and freshly made ingredients/spirits for pre/post shift.
• Served food
• Assess customers needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Made food/beverage suggestions based on their preferences
• Prepped (restock & replenish) bar pre/post shift
• Took inventory of bar essentials
• checked Identification for alcoholic beverages
• entertained guests with an non-invasive approach
• always kept a positive attitude
• Organization of the the work space is key
Server
Planet Hollywood - Orlando, FL
August 2018 to October 2018
• Run food - any food that is up whether it is mine or any one else's
• Warmly greet and pitch your Guests in a friendly and sincere manner
• Effectively merchandise food and beverages in an informative, friendly and enthusiastic manner. • Record orders, place accurate orders and monitor the timing of the dining experience
• Insure quality food and beverages for your Guests
• Upsell and suggestive sell at every opportunity
• Present accurate bills, collect proper payment and secure payment until you cashout
• Pre-bus and reset tables
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Server Workbook
• Anticipate and exceed your Guest's expectations
• Work as a team and use positive communication skills at every opportunity
• Clean, stock, and maintain workstation throughout shift
• Follow all safety and sanitation policies
• Was required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking
• Handled a high volume of customers regularly
• Welcomed guests as they arrived
• Took orders
• Checked on guests frequently
• Set up payments by POS
• Kept the restaurant clean and sanitary
• Bussed tables
• Prepped garnishes from alcoholic & dessert beverages
• Served food
Server/Bartender
El Buda Latin Asian Fusion - Orlando, FL
December 2017 to July 2018
I would ensure the highest quality of service and experience to every guest that walked in the door. I also was in charge of delegating tasks for most of the rest of FOH staff. I was in charge of leading all V.I.P events. I was set to manage V.I.P area for food and wine festivals on Church street that we hosted. I would train other employees on the menu ( no descriptions). Answer phones and set appointments. Help generate schedule.
Bartender/Server
Miller's Ale House - Orlando, FL
February 2017 to December 2017
Complete all side work assigned for post that day, restock and restore all spirits, liquors, bottled and canned beverages, keep a clean bar, follow corporate structure on serving the bar guest, ensure best possible guest experience, check ID, monitor sobriety of patrons, take orders and serve food and drinks, anticipate patrons needs and preferences and make recommendations, mix ingredients to prepare cocktails, plan and present bar/food menu, suggest, recommend and upsell spirits, pints of beer to buckets/ 22oz. glasses.
Server
Teca - West Chester, PA
January 2015 to February 2017
Greet and seat guests, take order and make suggestions, answer any questions pertaining to the menu, quality check food before it is brought out, make sure necessary utensils are out on table, keep drinks full, upsell, make guests feel comfortable, check out when finished, buss table and reset, open and close restaurant, train new employees.
Front Office Associate
All Star Academy - West Chester, PA
June 2016 to August 2016
•Provided Front Desk support
•Scheduled lessons, programs and practices
•Collected and invoiced payments
•Handled phone inquiries and responded to email messages
•Managed face to face sales
•Create team schedules, packets and additional materials as needed
•Assisted with overseeing instructor schedules
•Provide customer service support
•Assisted with Telemarketing to achieve sales goals
•Responsible for effective interaction with customers and sales representatives
•Provided data entry support
Sales Associate
Hopewood Custom Cabinetry - Princeton, NJ
May 2012 to February 2016
•Provided Customer Service Support for Residential and Commercial customers with both in-stock and special orders
•Assisted customer with design selection by building customer confidence
•Assisted with installation of hardware
•Entered and tracked customer sale orders in database
•Scheduled appointments with customers to review designs
•Tracked deliveries to ensure timely delivery
•Processed payments by totaling purchases, processes checks, cash and credit cards.
•Generated new business leads
I have years of experience with custom cabinetry and I was actually getting my ducks in a line to potentially open back up shop but this time down in Orlando. My father and I were were the #1 KitchenCab contractors by a very large margin over the 2nd highest revenue generating KitchenCab in the north east due to sheer volume, efficiency, grit, exceeding customer satisfaction every time, and negotiating an extremely low wholesale cost% off retail with StarMark. Eventually, StarMark wanted to renegotiate the terms of the contract so we decided to go a different route.
We then decided to open up our own shop in Hopewell/Princeton New Jersey. My father is a Diplomat in Chiropractic and left his practices to get into custom cabinetry due to the healthcare policies under the Obama administrations where the insurance companies were paying 8 cents on the dollar per average. We kept HopeWell Custom Cabinetry open for 2 years running the shop from ordering the raw materials, hardware, doing all cuts, measurements, drawer glides, hand built face framed, blueprints, lead generation, accounting, finances, assembly, spraying/finishing, delivery, and installations just us 2 with no other hired help. I accumulated an incredible amount of knowledge and experience during the first year. I sacrificed a year of college to help my family and in the 2nd year I took over full operations of Hopewell myself as he began to rebuild his practices into medical clinics. I went back to school at West Chester University of PA and during vacations, weekends, and summer I would work at StoneTech Fabrications and Romanza Custom Cabinetry where I learned a decent bit of knowledge regarding C.N.C fabrication technology for wood cabinetry as well as precious stone top. I currently am working on a deal to bring a large amount of stone to the south east which has put me in positions where I have met many contractors, real estate agents, developers, interior designers, restaurant owners, etc. which could all be qualified as potentially warm leads for custom cabinetry in various ways with just a bit of creativity and an out of the box approach. I would look forward to speaking/meeting with C-Level management possibly discussing different propositions of employment positions, partnerships, sub-contracting, all of any of the above ETC. Education
Bachelor's in Finance~Accounting~ Potential Minoring in Marketing~Management
University of Central Florida - Orlando, FL
January 2019 to Present
Associate in Business Specialist
Valencia College - Orlando, FL
January 2018 to December 2018
Skills
• Menu recognition, liquor knowledge, bartending knowledge, management, wine knowledge, Microsoft Outlook, Microsoft Excel, Microsoft Word, QuickBooks, Salesforce, UsaEpay,, Mindbody. (7 years)
• Restaurant Server
• Busser
• Waiter
• Barback
• Mixologist
• Hostess
• Bartending
• Bartending
• Hostess
• Mixologist
• Waitress
Links
http://orlandocitylimits.com/
Certifications and Licenses
TABC
food handler certificate
Business Specialist
Present
As business specialist one is often referred to as a business consultant. One would perform a company's internal processes, procedures & policies in order to provide recommendations for improvement. A business specialist generally has expertise in industry practices and helps a firm learn about competitor's initiatives and actions.
Assessments
Inside Sales — Highly Proficient
November 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: https://share.indeedassessments.com/share_to_profile/ dc2864e83fa4236e135f52640b642a00eed53dc074545cb7
Sales: Influence & Negotiation — Highly Proficient November 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/62dcefa3a3fc9cfd17bc67e6eea2bf0f
Customer Service Skills — Proficient
February 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/ share_to_profile/0409038ef3981d7470ea4f19aeeadcc0eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I truly enjoy using skills and concepts that I learn in the broad spectrum of classes I partake in at the College of Business for UCF. By learning about the dynamics and behaviors displayed between upstream and downstream employees, I have developed a very logical and courteous appreciation for the expectations and conduct in which are required to excel in order to become a valued member of an entity. I thrive in an environment that allows myself as an individual, and as an influence on my co workers to stay focused. I consider myself a scholar in the sense that anything I set my mind to, I wilI master it.
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