Customer Service Office

Professional Summary

Organized with experience in corporate office settings. Able to prepare and maintain files, greeting visitors and restocking supplies. Good communicator and planner with judgement and critical thinking abilities.

Skills

Data Entry Event Planning

Accounts payable and receivable Office administration

Customer Service

Work History

Beau-T-Lawn – Indianapolis, IN – Office Manager 05/1998 to Current

Verified 40 salaried and hourly employee time cards to prepare accurate bi-weekly payroll

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members

Prepared vendor invoices and processed incoming payments

Sourced vendors for special project needs and negotiated contracts

Solved problems timely and effectively, ensuring customer satisfaction

Handled all incoming business and client requests for information

DowBrands – Indpls, IN – Customer Service/Call Center Rep. 03/1987 to 05/1998

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Responded to customer requests for products, services and company information

Stocked Wholesale Clubs (Sam’s Club, Costco etc.) with Dow products

Communicated with vendors regarding back order available, future inventory and special orders

Education – Business/IUPUI, Indianapolis

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