Sales Inside

CINDY MIKLES

San Jose, CA. ***** 408-***-**** ************@*****.*** www.linkedin.com/in/cindymikles

District Recruiter and Inside Sales professional with 10+ years Mortgage Lending experience

Licensed Property & Casualty Insurance

PROFESSIONAL EXPERIENCE

CSR/Producer Farmers Insurance, San Jose, CA 04/2017-10/2018

Handled inbound calls from policy holders and new customers on inquiries and policy related issues

Issued new policies, provide quotes, reinstating of policies, renewal reviews, and other changes as needed

Consulted with customers to evaluate needs and determine best options

Consistently improve customers satisfaction through expert resolution of conflicts, issues and concerns

District Recruiter Farmers Insurance, San Jose, CA 01/2014-04/2017

Sourced, screened and managed candidate pipeline

Developed qualified lead strategies from many sources such as; internal database, referrals, LinkedIn, cold calling, selected job boards etc.

Attended networking and recruiting events

Conducted pre-screen and initial interviews of all candidates entering the process

Visited client sites to accurately assess staffing needs, job requirements and perform retention activities

Searched for agents specializing in auto, home, life business and financial services

Loan Account Manager - First Franklin Financial, San Jose, CA 06/2001-11/2005

Broker contact for loan scenarios, guidelines and packaging

Monitored and called out approvals, declines and suspensions

Managed pipeline push loans to close

Maintained daily reports

Quoted rates manage locks and order docs

Pre-qualified submissions and underwriting

Inside sales

Underwriter - Countrywide Mortgage, San Jose, CA 09/2000-06/2001

Received broker calls and reviewed loan programs and guidelines

Supported outside sales activity

Underwrote files and approve conditions for legal documentation review

AU Underwriter - Loancity.com, San Jose, CA 05/2000-08/2000

Received and processed all automated loan documents

Wrote up conditions for approval

Liaison between broker and account executive

Approved or declined mortgage loans

AU Underwriter - Principal Residential Mortgage, Campbell, CA 04/1999-04/2000

Processed all automated loan documents

Wrote conditions for approval

Assisted outside sales on loan guidelines

Approved or declined mortgage loans

Reviewed and compared market conditions regarding loan rates

PREVIOUS EXPERIENCE

AU Underwriter - Fleet Wholesale Mortgage

Processed automated underwriting loans

Responsible for reviewing credit reports to accept or decline the loan

Maintained communication with brokers on loan status

Sr. Loan Representative – Beneficial

Reviewed and processed applicant’s loan applications

Administered contract agreements and insurance benefits

Developed new accounts with merchants for sales finance contracts

TECHNICAL SKILLS

MS Office Suite (Word, Excel, Outlook, PowerPoint), Loanquest, Automated Underwriting- Fannie Mae FreddieMac, Resuflo

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