Manager Customer Service

SRIKANTH KUMAR AKULA Email: ********@*****.*** Executive - Procurement & Stores Mobile: +974-********

Career Summary:

Talented and motivated professional with exceptional experience in FMCG Manufacturing, Building Materials, Resort & Entertainment industries in Warehousing &Logistics, inbound& outbound logistics Operations, Client Relationship Management and Team Management. Gained extensive experience in supply chain Warehouse operations, Inventory management, Distribution Management, Accounts Management. Procuring materials and negotiating with suppliers.

Academic Profile:

MBA from Kensington College of Business Affiliated to University of Wales, London (UK).

B.Sc (MPCs) from Jagruthi Degree & PG College Affiliated to Osmania University, Hyderabad.

Skills:

Inventory Management

Warehouse Management

Accounting Management

Material planning

Team Management

Distriution Management

MS-Office

Procurement

SAP ERP 6.0 (End User)

C Lanuages

Wonderla Holidays Ltd Hyderabad: Executive – Procurement & Stores

March-2016 to June-2019

India's No. 1 Amusement Park, Wonderla is now in Hyderabad to unfold an all-new chapter of thrill. Brace yourself, Wonderla Amusement Park; Hyderabad will take you on a ride you have never experienced before. Our 43 world-class rides at the park will mesmerize you and will leave you asking for more. Wonderla Hyderabad offers the perfect package for all the age groups with its 25 land based rides and 18 water based attractions. Soak and splash in exhilarating water rides, feel the rush of adrenaline on high-thrill rides, and get pampered with the finest facilities in leisure for the whole family. Pack your bags for a thrill-filled experience that will leave you enthralled for days.

Duties:

Responsible for inbound and outbound logistics operations like receiving materials and issuing materials to retail outlets.

Making purchase requisition and purchase order creation of required material.

Comparing and Analyzing given quotations to negotiate with suppliers to procure materials.

Maintaining required stock level at stores to supply all retail outlets.

Liaising with suppliers to check the progress of existing orders.

Follow up with suppliers for material connectivity on time.

Verifies the quantity against the delivery documents and checking the condition of material and confirm there is no shortage/damage.

Ensuring that FIFO system is followed while issuing of materials.

Ensures fresh stock in the stores and checking shelf life of all products on weekly basis.

Making contracts with new/existing suppliers as per the company standards.

Stock reconcile once in every month and weekly review on stock position.

Coordinating with HR for casuals and housekeeping man power to maintain store neat and tidy. Adhered safety precautions as per the company standard.

Coordinating with accounts department for payment related matters.

Submitting monthly required reports to the line manager & Accounts department.

Arab Building Material Co. Of Qatar: Logistics Coordinator

Feb-2014-Dec-2015

Arab Building Materials Company has a wide range of products which are available all year round in vast quantities to serve our customers on demand. Our main items include: High Yield Deformed Steel Bars, Wire Mesh, Mild Steel, White Wood, and Commercial Ply wood, Marine Plywood, Hardboard, Filler Board (Flex cell Sheet), Hard Wood, Red Miranti Wood, Steel Props, Scaffolding, Binding Wires, Nails, Tie Rod, Block Board, M.D.F. and much more.

Job Responsibilities:

Adhere to shipping/receiving and regulatory compliance procedures.

Complete documentation such as pick lists, bills of lading, work orders and shipping orders using computer based technology.

Follow-up with vendors for material connectivity.

Complete daily shipping and delivery logs.

Dispatch fright for delivery and arrange of vehicles.

Forecasting and planning for required material.

Rectify problems such as damages, shortages and non-conformance to specifications.

Documentation and escalate any customer service issues and shipping/receiving errors.

Assist with training of new employees.

Liaising with suppliers to check the progress of existing orders.

Stock reconciliation once in every month.

Coordinating with sales manager for making billing invoices.

Perform other duties assigned by the management.

Employer: HR CHAMBERS OUTSOURCING PVT LTD: Customer Service & Logistics Executive

Client: Cadbury India Ltd c/o KJS INDIA PVT LTD, Plot No. 1&2, IDA, Phase-3, Pashamylaram, Hyderabad, INDIA.

Aug-2011 to Dec-2013

Company Profile:

KJS INDIA PVT LTD Operates as a subsidiary of Kraft Foods. It is a leading MNC in the world in the field of food products like Tang, Oreo, Halls and Cadbury 5 star etc. Kraft Foods acquired Cadbury in JAN 2010. Distribution of Tang is under Cadbury supply chain now. In Oct 2012, Kraft foods Inc changed its name to Mondelez International. It is an American multinational confectionary, food and beverage conglomerate. It comprises the global snacking and food brands of the former Kraft foods.

Job Responsibilities:

Responsible for Inbound and Outbound Logistics Operations.

Planning for raw material & packing material on the basis of lead time.

Making purchase requisition and purchase order creation.

Comparing and analyzing given quotations to negotiate with suppliers to procure required material.

Preparing all necessary documents and follow-up with vendors no delay in material connectivity.

Verifies the quantity against the delivery documents and checking the condition of material and confirm there is no shortage/damage. If there are any discrepancies inform to vendors and line manager for further action.

Ensuring edible material samples should be taken by quality assurance team for analysis.

Monitoring stock level at warehouse for factory Run smoothly (Material availability should be 95% for production )

Ensures that FIFO system is followed while issuing of materials.

Distribution planning and arrangement of Vehicles for daily dispatches.

Weekly review of raw material and Packing Material Procurement.

Ensures that materials stored are adequately protected against inclement conditions.

Inventory control on Edible and Packing material.

Generating all required Invoices and making GRN’s in SAP. Maintaining proper documentation and checking of records like Invoices, Stock Transfer Memos, and Stocks Statement and issued materials to production.

Ensure Freshness, RAD & OTIF service level should be 95% at Depot level.

Coordinating with HR section for casuals & housekeeping manpower.

Stock reconciliation for all EM/PM and FINISHED GOODS once in every month.

Provides instructions to casuals involved in the movement and stacking of materials and equipment. Daily cycle counting for material accuracy.

Ensuring safety precautions are adhered to while loading, unloading and transfer of goods.

Ensuring return the rejected material to vendors and scrap handling.

Inventory ageing report generating in SAP on monthly basis for plant level.

Achievements:

Successfully completed Global QP Audit with zero NI’s and got satisfactory in Warehousing and Transportation.

Implementation of some kaizens.

Freight cost reduction and reduced write-off risk.

Successfully started Exporting TANG product.

LYCA Mobile UK: Assistant – Logistics & Sales Dept (Part Time)

Aug-2009 to May-2011

Lycamobile is a mobile phone virtual network that operates in Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United States and United Kingdom, where it is based.

Duties:

Receiving and storing Lyca mobile products and promotional items with proper documentation and return receipted documents after checking and verification done.

Distributing Lyca mobile prepaid SIM cards and promotional related items to Sales & Marketing Representatives in their day to day tasks.

Maintaining appropriate filing system, record and retrieve information if necessary.

Supervising and directing all representatives in their day to day tasks.

Selling pay as you go SIM card connections to the customers and resolving their queries.

Personal Profile:

Nationality : Indian

Marital Status : Married.

Date of Birth : 12th April 1985.

Languages known : English, Hindi, Telugu and Arabic (Basics only)

Driving License : Available

Visa Status : Transferable (NOC Available)

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