Engineer Software

PROFILE SUMMARY

Highly dedicated QA / UNIX Support Professional with years of experience in QA, development and application support for enterprise networks, messaging applications and operating systems. Skilled in developing functional test methodologies, executing effective tests, performing troubleshooting, and completing analysis and reporting. Possesses a strong understanding of the connections and dependencies between applications, enabling project facilitation within strict timelines and under tight budgets. Excellent communication and leadership skills. I like to get things DONE right the 1st time.

TECHNICAL SKILLS

Hardware / Technology: Application/Network Servers (HP, IBM, Dell, Sun), Desktop/Laptop (HP, Dell), Embedded Systems, Enterprise (3/n-tier), Mainframe, Online Environments

Quality Assurance: ISO 9000/9001, Load Testing, Manual Testing (Black Box Testing), Backend API Testing (White Box Testing), Regression Testing, Functionality Testing, SDLC, SCRUM, QA lab setup and maintenance.

Networking: WAN/LAN, TCP/IP, SNMP, SMTP, Cisco Firewalls

Platforms / Systems: UNIX, AIX, Citrix, Red Hat Enterprise Linux,Ubuntu, Centos

Windows 3/9x/NT/2000/XP/Vista/Windows 7/8/10, Lotus Notes, Exchange Server, MS RAS, Windows Server 2003, Centos, SunOS, Solaris, MS SQL Server, Oracle, MS Access, VMWare, KVM, VMM, EPS, AFIS, LiveScan

Languages: C, Perl, Python, PHP, JAVA, MySql, SQL, PL/SQL, SQLPlus, Shell Scripting, Windows BAT Scripting, MS Office 2018, 365 + suite (Outlook, Excel, Word, Visio, One Note)

Software Packages: Actuate, InfoVista VF2, Apache, Eclipse IDE, Selenium (IDE, WebDriver), TestNG, ActiveMQ, SoapUI, Webex, Jira, Zendesk, BugZila, CRM, Rally, Mantis, Applix, NistViewier/Editor, Version One, Jenkins, Postman, CVS, QASyphony, qTest, TFS, Vagrant, GIT, Puppet, Nagios

PROFESSIONAL EXPERIENCE

John Deere, Torrance, CA 05/2019 -

IT Analysis III / Dev Ops Engineer

Update, Maintain and Support the reliability and availability of the StarFire global IT infrastructure. Ran, modified and created complex deployment procedures on server farm of 96 servers.

System Admin: rack and build new Centos servers and configure them for use by DEV.

Linx/Unix shell (shell, Python, Ruby, Perl) script creation / modifications to enhance reliability and speed of deployments.

Git source control package used on 3 separate repositories to push out changes to: (development, merge and production)

TFS bi-weekly meeting to review Dev Ops team member tasks and bugs status.

Puppet agent and master used to deploy updates to server farm.

Nagios config modification to allow deployment of software.

Server virtualization technology – KVM / Vagrant use to build VM servers for testing of deployments and for future Development by DEV team.

LINQ3 Technoligies LLC, Long Beach, CA 01/2014 – 02/2019

Sr. QA Software Test Engineer

Quality Assurance testing of Linq3 Lottery Software

Create Test plans based on business requirements.

Test plans added to QaSyphony test case management software for tracking and future automation.

Maintain and use Jenkins in software builds for deployments into QA, UAT and Production environments. Ran Ran Smoke tests to confirm builds to QA.

Execute manual and semi-automated Regression tests against our Lottery Software. Test results added to QaSyphony for QA Reporting metrics.

Work with multiple Teams to identify/collect bug info and enter them into bug tracking software Mantis / Jira.

Verify bug fixes by working with QA, DEV & Product owners as well as new feature testing for applications written in C and java.

Manual testing of Apache/PHP web sites used for end user registration.

Key Accomplishments:

Created PHP Purchase Simulator tool (XML) for Gilbarco, Murphy and Verifone pumps.

Helped reduce test execution time for DEV & QA.

Converted QA manual DB validation steps into usable scripts for use in automation.

Reduced execution time by 80%.

5+ years experience in use of MySql running daily DB backend validation tests.

5+ years knowledge performing web site manual testing used for end-user registration.

Created tool for submitting JSON requests to our internal WEB service for API testing.

MORPHO TRAK, Anaheim, CA 04/2013 - 11/2013

Sr. Support Engineer

Support of MorphoTrak’s Multi-BioMetric fingerprint, iris and fascial recognition Systems.

Detailed analysis and quick resolution of Customer issues using tracking software Jira and Applix.

Nist file BioMetric data analysis and correction using Nist Editor/Viewer.

Detailed SQL queries used to correct Database issues.

Customized Development solutions for more complex issues.

CHROME RIVER TECHNOLOGIES, Los Angeles, CA 09/2012 – 02/2013

QA / Support Analyst

Responsible for Quality and Support of Chrome River’s Expense Reporting and Invoice management customer-facing applications.

Developed and executed manual tests of Chrome River Applications, including sanity testing white box and black box testing.

Timely resolution of customer issues using tracking systems Jira and Zendesk.

Trouble-shoot issues using QA/Support team members, Software developers, System administration and Database administrators.

Complex SQL queries, inspection of Unix web server logs and Unix application logs also used to resolve issues.

PDX, Pasadena, CA 01/2012 – 09/2012

Application Support Engineer

Served as the customer advocate between Kaiser Permanente (Pasadena, CA) and PDX’s Enterprise Pharmacy System (EPS) application software. Provided case management and documentation of all application issues, including bug fixes, common problems and routine administration.

Facilitated root cause analysis of all Enterprise Pharmacy System application issues. Worked with internal staff, Development, Business Analysts, Quality Assurance, IT, Network Group and Database Administrator to ensure timely resolution and escalation of issues in Quality Center, CRM, Rally and Bugzilla.

Ran case management meetings (Webex) to collect UNIX triage information (logs, screen shots, Java heap/thread dumps).

Supported customers during rollouts, minor / major upgrades and patch releases.

Trouble shooted Credit Card transactions related to banking systems interfaces.

EDUCATION & CERTIFICATIONS

Associates Degree Computer Science, Los Angeles City College, Los Angeles, CA 1987

InfoVista Certified Professional, 2002

InfoVista User Group

Enterprises Pharmacy System (EPS) Certified Professional 2012

HIPPA Certification 2012

Fundamentals of Secure Development 2019

Fundamentals of Security Testing 2019

Linq3 Tester Curriculum 2019

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