Employee Relations Customer Service

RESUME

PERSONAL DATA

Name: Reuben Wes Harrison

Address: **** ***** **** *****

Valley, AL 36854

Home Telephone Number: 706-***-****

Work Telephone Number: 706-***-****

EDUCATION/TRAINING HISTORY

Columbus State University: Columbus, GA - BA English/HR - 1966-1971

Columbus State University: - Columbus, GA - MEd English/Human Resources - 1972-1975

Valdosta State University - Valdosta, GA - MEd Administration and Management/Human Resources - 1994-1997

Troy University - Troy, AL - EdS Administration and Management/Human Resources - 1997-1998

Northcentral University – Phoenix, AZ – PhD Business Administration/Human Resources -2016-2019

I finish my Dissertation in Human Resources Management in 16 weeks from 11/4/2019 which completes my Doctorate.

PROFESSIONAL EMPLOYMENT HISTORY

Hyundai Glovis West Point, GA December 2015 – Present

Shuttle Driver/Supervisor-using the following skills each day: Excellent communication skills, both oral and written.

Strong critical thinking skills.

Great customer service skills.

Excellent organizational skills.

Strong problem-solving skills.

Responsibilities

Strategically plan and manage logistics, warehouse, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Arrange warehouse, catalog goods, plan routes and process shipments

Resolve any arising problems or complaints

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyze data to assess performance and implement improvements

Comply with laws, regulations and ISO requirements

Columbus Technical College: Columbus, GA January 2014 to October 2015

Adult Education Instructor

Teacher of Math I-II classes.

Triple B Truck Body Company Columbus, GA May 2001 to July 2013

Human Resources Manager

Assisted in new hire orientation.

Assisted the team with other human resources administration activities.

Coordinated an orientation program for all new employees, including an introduction to organization, staff and employee rules and responsibilities.

Coordinated and kept current with on-boarding process with safety and operation teams.

Coordinated and scheduled interviews with interview panelists.

Developed key recruiting strategies.

Guided and supported upper management in the fundamentals of learning needs and skill gap analysis.

Interviewed applicants and screened resumes.

Maintained, coordinated, monitored and reported HR trends and issues.

Managed escalation of HR support issues through to resolutions team while maintaining effective communication with all affected stakeholders.

Owned delivery and administration of all HR transactions not provided by third party.

Provided consistent communication to managers on status of requisitions and candidates.

Recorded and tracked applicants and process within the system.

Researched hiring practices and employment law for incoming international hires.

Supported the delivery of, and the compliance with HR policies, processes and local employment legislation for all employees.

Utilized and kept data up-to-date on available resources to deliver business objectives.

Worked with department managers to fill internal positions.

Worked with department managers to update job descriptions and position requirements.

Worked with managers to source and screen applicants.

Worked with recruitment agencies to find ideal contractor candidates.

Worked with staff to edit and maintain employee resume library.

Reference: Brent Milam-President-Triple B Truck Body Company. 706-***-**** (Cell).

Macon County Schools: Montezuma, GA June 2000 to June 2001

Director of Curriculum and Instruction

Supervised all teachers and students.

Directed all academic instruction.

Handled all aspects of Human Resources for over one hundred teachers which included recruiting, placing ads, setting up interviews, screening applicants, and advising job candidates about company pay, vacations, health care benefits, investments, and retirement packages.

Houston County Schools: Warner Robins, GA November 1996 to June 2000

Teacher of English

Thomas University: Thomasville, GA August 1993 to November 1996

Teacher of English and NAIA Baseball Coach.

I was heavily involved in recruiting, placing ads, setting up interviews, screening applicants, and advising job candidates about company pay, vacations, health care benefits, investments, and retirement packages.

Brunswick Junior College: Brunswick, GA September 1992 to June 1993

Teacher of English 101

McIntosh County Schools: Darien, GA September 1991 to June 1992

Teacher of English and coach.

COMPUTER SKILLS

All Aspects of Microsoft Office.

Excel, Word, PowerPoint.

Peoplesoft. and TALEO.

Also, I am a Schedule A Applicant.

Other Important Skills Practiced:

Communication

Coaching

Collaboration

Verbal Communication

Nonverbal Communication

Written Communication

Integrity

Interpersonal

Active Listening

Motivation

Conflict Management

Affirmative Action

Empathy

Discretion

Negotiation

Team building

Teamwork

Facilitating Group Discussions

Handling Constructive Criticism

Decision Making

Applicant Screening

Applicant Tracking Systems

Background Checks

Recruiting

Interviewing

Devising Employee Selection Criteria

Ethics

Analyzing Legal Issues in Human Resources

Applying Ethical Standards to Workforce Management

Applying Social Science Theories to Workplace Issues

Applying Strategies for Enhancing Employee Relations

Approaches to Cultivating Workplace Diversity

Employee Handbooks

Employee Relations

Employee Rights

Employee Sourcing

Employment Law

Employer Rights

Equal Employment Opportunity Compliance

Fair Labor Standards

Federal Laws

Policies and Procedures

Strategies for Addressing Performance Problems

Statutory Compliance

Organization

Administration

Benefits

Confidentiality

Multitasking

Talent Management Systems

HR Software

Assessing the Needs of Employees for Training

Attention to Detail

More Human Resources Skills

Balancing Concern for Individual Workers and Organizational Interests

Change Management

Company Policies

Comparable Worth

Compensation

Computer

Customer Service

Data Analysis

Developing Performance Appraisal Forms and Processes

Developing Strategies for Recruiting Workers

Developing Training Models

Devising Research Models to Study HR Issues

Employee Benefits

Employee Development

Employee Engagement

Evaluations

Evaluating Information Systems for Human Resources

Evaluating Models for Compensating Employees

Human Resource Planning

Health Regulations

Job Descriptions

Job Postings

Labor Laws

Labor Relations

Labor Specialization

Leadership

Management

Marketing Organizations to Prospective Employees

Measuring HR Outcomes

Microsoft Office

Networking

New Hire Paperwork

Onboarding

Orientation

Payroll

Performance Management

Placement Management

Pre-employment Screening

Presentation

Quantitative Analysis of Research data

Qualitative Analysis of Research data

Reference Checking

Reporting

Statistics

Technical Recruiting

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