Cash Handling Customer Service

Objective

To succeed and contribute to an established company that values integrity, quality service, and people while using my experience in a positive working environment.

Employment Experience

Customer Service/Tech Support/eCommerce

3B Medical Products, Inc., Winter Haven, FL 33881 October 2018- Present

●Daily invoicing of all orders with QuickBooks.

●Enter orders for Outside Sales Reps and Customers ensuring accurate pricing.

●Send literature and brochures upon customer requests for marketing purposes.

●Assist Customers with questions, problems and product information via phone and email.

●Issue warranty replacements, RMA’s and return labels for Customer defective/malfunctioning product.

●Process all 30 day returns and mask replacements.

●Answer Tech Support emails and online chat questions or concerns.

●Enter, process and troubleshoot all Amazon and eCommerce orders.

●Monitor and respond to all online reviews; Amazon, Walmart and 3B Medical website.

●Issue FDA logs for every defective medical device.

●Assist with MAP violation test buys and create necessary documents and files.

●Occasionally assist with warehouse projects.

Team Member

Firehouse Subs, Tucker, GA 30084 February 2017- October 2018

●Assisted guests with meal selections while promoting current products.

●Prepared food for the following shift.

●Stocked inventory, food and non food items.

●Cash handling and Debit/Credit transactions.

●Provided excellent customer service.

Pet Care Associate

Pet Suites of America, Norcross, GA 30071 November 2017- March 2018

●Provided walks and bathroom breaks to the dogs as needed.

●Cleaned kennels, dog bedding and play areas.

●Supervised both large and small dog play yards during group activities and independently.

●Fed and watered dogs as required.

●Occasional bath services as necessary.

Crew Member

Dunkin Donuts, Fitchburg, MA 01420 February 2016- May 2016

●Cash handling and Debit/Credit card transactions.

●Prepared hot/cold drinks for the guests.

●Drive thru attendant.

●Stocked supplies as needed, food and non food items.

●Verified refrigeration temperatures as required.

●Maintained a neat and orderly work space.

●Assisted guests with requests, problem solving and overall experience.

Confectionary Attendant

Great Wolf Lodge Resorts, Fitchburg, MA 01420 August 2016- November 2016

●Cash handling and Debit/Credit transactions.

●Cake piping, cookie decorating and confectionary treats specialist.

●Promoted products and sold tasty treats.

●Assisted guests with questions and treat selections.

●Maintained a clean work space.

Cashier

Market Basket- Fitchburg, MA 01420 November 2014- July 2015

●Cash handling

●Processed ATM, debit, credit card and SNAP benefits transactions.

●Bagged groceries with care.

Babysitter

Self-Employed July 2015- May 2018

●Infant, pre-school and school age care, including personal care, outside activities, meals and homework help.

●Assisted with bus stop services before and after school.

●Provided light house work as needed/requested.

●Overnight care provided.

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