Customer Service Branch Manager

Vicki Hurley

*******@**.**.*** 409-***-****

**** ******* ***** *** **, Nederland, TX 77627

PROFESSIONAL SUMMARY

Personable professional focused on building relationships with employees at the bank and businesses in the community. Looking for an opportunity with a progressive employer and one who can use my shill set to enhance their company.

SKILLS

• Ability to multi-task

• Able to be an effective leader

• Knowledge of federal banking regulations

• As400

• Vertex

• Jack Henry

• Vault and Teller Balancing

EXPERIENCE

Universal Banker, Ii

MIDSOUTH BANK – Beaumont, Texas December 2015 - October 2019

Handle loan requests from opening to closing

Ensured flow of cash is protected

Handle customer service request

Redeem cash items for deposit or cash, provide information for customer regarding products and services

Process cashier's checks,bank money orders, cash advances and loan payments

Assist in backup of Vault Teller in her absence

Handle running of the branch in the absence of the Branch Manager

Loan Documention Associate/Indirect Processor, Promoted

MidSouth Bank – Beaumont, Texas September 2011 - December 2015

Process/Review the loan documents required for consumer and commercial customers

Pull flood determinations as required, pull and file UCC's as needed and pull company status via Secretary of State web site

File all title loan documents with Texas Department of Motor Vehicles and other states as needed and follow for the titles

Processed paperwork received from dealers to ensure they met company guidelines and policies

Process paid in full documents as loans paid off

Office Clerk

Martin Motors – Beaumont, Texas May 2011 - August 2011

Process the loan documents required for consumer loan documents File all title loan documents with Texas Department of Motor Vehicles and follow for the title

Processed paid in full documents, payments and daily mail. as needed

Reviewed, updated and verified client files

Protected confidential company records

Maintained a clean and organized office and working environment

Team Leader/Loss Prevention Representative, Team Leader/Loss Prevention Rep.

Ford Motor Credit – Henderson, Nevada January 1993 - March 2010

Supervised a group of Account Services representatives in the clearing of general ledger out-of-balances, posting payments, daily balancing and reconciliation of bank statements, accounts payable, releasing titles

Maintain file room documents and titles

Resolve delinquency issues, skip tracing, repossession's on commercial/consumer accounts

Kept procedures updated

Was called upon as an expert in the department

EDUCATION

High School Diploma

REFERENCES

References: Upon Request

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