Customer Service Representative
Resume:
MOHAMED MISRAF
+974-******** # *******.*@*****.*** # VALID QATAR DRIVING LICENCE
Objective
To make out a successful and challenging carrier in the hospitality industry by the making a significant contribution to the organizations effort to provide the best service to the customer.Customer Service Representative with over 4 years in fast-paced customer service and call problems, and Increasing Sales. I also excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Education
Bachelor of Science: Information Technology – (Pass) AUG 2012
Brain wells University, UK
Foundation in Business Studies – 2011
London College of Law and Management, UK
COMPTIA (A+) Certification – 2009
Diploma in Network Administration – 2008
Diploma : Information Technology – 2006 to 2008
Sri Lanka Institute of Information Technology
GCSE (A/L) Examination – 3 Simple Pass 2005
Biology, Chemistry and Physics – Isipathana College, Colombo - 05
Experience
New Ware Computer Services. From 9th July 2019 to Present (NOC given)
Doha, Qatar From 1st Sep 2015 to 1st Dec 2016
Position : Admin Assistant/ Co-coordinator:
1) Facilitate procurement through preparation of requisition form, quotation collection, comparative bid analysis, purchase orders and goods received notes.
2) Maintain proper filing system of all relevant documents and records
3) Provide general admin and logistics support for setting up appointments, hotel and vehicle bookings.
4) Manage petty cash and store supplies.
5) Supervise office support staff and manage vehicle movements.
6) Manage travels and accommodation of field visits, national and international workshops and seminars
7) Provide logistic support to organize training & workshop.
8) Process all project related payment.
9) Ensure inventory & assets are maintain as per organization guidelines.
10) Conduct physical verification of inventory & assets in every six months.
11) Assist project staff as & when required
12) Assist the Admin and HR Officer in smooth operation of day to day office activities
13) Assist Senior Admin and Finance Officer as and when needed.
Inova IT Systems (Pvt) Ltd. From 1st Mar 2013 to 31st Aug 2015
Colombo, Sri Lanka From 1st Feb 2017 to 30th Jun 2019
Position : Admin finance Officer
1) Facilitate procurement through preparation of requisition form, quotation collection, comparative bid analysis, purchase orders and goods received notes.
2) Ensure day to day work for smooth operation.
3) Organize meetings and events.
4) Directly involved in documentation and maintaining all documents and supporting documents properly. 5)Involve in budget planning and annual plan.
6) Prepare meeting minute
7) Ensures office motorcycles, computers, photocopy machines, scanners, printers, camera etc. are safely kept and maintain in a good condition.
8) Handle payment disbursement.
9)Timely collection and payment of bills/invoices and settlement of advance, liabilities and receivable.
10) Review financial transaction.
11) Directly involved in financial management of the organization.
12) Prepare and review periodic financial report and other quarterly report.
13) Filling bills and financial documents in an appropriate order.
14) Manage and safeguard invoices, cheque books, vouchers and financial documents. 23) Maintain petty cash and bank account for larger payment.
15) Provide support to manager during internal, external audit.
I certify that the answers made by me to the foregoing questions and all information provided in support of my candidature are true and complete. I understand that any false statements or wilful misrepresentation renders me liable to dismissal, if employed.
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