Manager Customer Service

KHUSHALITANNA

Professional Summary

Passionate Manager with exceptional ability to work with teams, provide assistance in any related services, handling customers. Skills

Technical Writing

Account Management

Competitive Analysis

Customer Handling

Work History

PROFESSOR 05/2009 to 02/2011

MT EDUCARE PVT LTD –MUMBAI (INDIA)

Tutoring students in the field of Commerce with subjects Organisation of Commerce & Secretarial Practice. Collecting data and preparing PowerPoint presentation for Technology Aided Teaching. IMPORT EXPORT MANAGER 04/2011 to 06/2014

PRATHAM IMPEX –MUMBAI (INDIA)

Detailed knowledge of all functions of import, export, purchase and logistics in every aspect domestically and internationally. Planning, Organizing, Processing and managing all the day-to- day Import Operations (Procurements, Logistics and Other relevant Operations)

Supervised marketing department's monthly analysis of customer acquisition data and campaign performance. Negotiating with Domestic/ International/Line Supplier for best price, quality, quantity and packing etc and obtaining Quotations. Preparation of import- export Documentation (pre and post) for customs clearance of export Shipments. To maintain the record of shipments.

Accessed computerized financial information to answer questions related to specific accounts. Maintaining regular email correspondence with buyers and suppliers. Responsible for resolving customer shipment, billing, and credit disputes by authorizing or denying credit issuance, extended dating, or product replacement using sound business judgment and knowledge of policies/procedures. BUSINESS DEVELOPMET MANAGER 08/2016 to 12/2016

VIRAT INTERNATIONAL LLC –DUBAI (U.A.E.)

Developed specific territory growth plan and provide updates on progress vs. plan using sales automated system. Secured prospective client appointments via participation in targeted telemarketing, drop offs, cold calling and other selling strategies. Prepare for client appointments by executing client research, tailoring sales materials, and leveraging available resources. Met with prospective clients to secure their business. Execute appropriate follow-up client meetings to complete sales process. Met client timelines and deliverables for transition via close coordination with Branch stakeholders. Performed other related duties as assigned including participation in meetings, communication and events, association, chamber and other organization meetings.

Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.

PROJECT CO-ORDINATOR - POSSESSIONS

MULKITI REAL ESTATE AGENCY –DUBAI (UAE. 01/2017 to 12/2017 Developed and maintained strong customer relationships in an effort to better understand the needs of the various channel segments and execute service strategies designed to create a competitive advantage. Managed and administered transactional processes associated with the Order to Cash and reverse distribution operations, to ensure compliance and accuracy of downstream reporting systems. Working closely with customers, and all touch points of the Order to Cash process to ensure customers service level expectations are well understood and maintained.

Achieved customer satisfaction through front line contact with customers. Handled & responded to inbound customer calls within parameters set by customer service levels.

Maintained advanced organizational skills, a high level of self motivation, ability to work independently/efficiently in a high pressure environment, and a proven ability to manage multiple, competing, priorities through to completion. Maintained excellent interpersonal and telephone skills. Proven ability to forge strong relationships with customers and personnel at all levels. Worked effectively and collaboratively with all team members and deal with Dubai Municipality, Dubai Land Department, Engineers, Contractors and Developers. Possessing strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability.

Developed and maintained an in depth knowledge of pricing structures, and the various channel strategies. Responsible for accurate and timely processing of all service center owned transactions including ongoing Handover projects, claims, deductions, and returns to ensure compliance and cycle time goals are met. CRM-MANAGER

ACME HOUSING (INDIA) PVT. LTD. - MUMBAI, INDIA. 02/2018 to Present Welcome Calls.

To ensure the booking received and agreed by the customer and ERP is correct. Welcome & Allotment Letters to be shared with customers and due signatures to be taken Collection – Calling / emailing customers for making due payments as per agreed terms and demand raised from time to time. Agreement execution & registration – Co-ordinating with customer, internal department team, registration agent for registration.

Sharing documents with Customer or Banker as the case may be to ensure funds are released as per agreed terms. Provide support and documents to Home loan bank – NOC Receipts ROC and other specific documents to ensure home loan disbursement.

Customer – Query resolution, complain resolution and assist where ever the customer wants assistance with regards the unit booked by the customer.

Resolutions on Escalations – Resolving queries on my end and with the help of HOD. Projections – Need to provide projections on collection aspect to the management. Cancellation retention – To try to retain customers who opt for cancellation. If cancelled then ensure documentation is processed. Internal department co-ordination – To ensure agreed commitments like rent, pre EMI is processed, audit queries, account queries, etc.

Co-ordination with bankers on customers instruction – To ensure timely disbursement. Car Park Selling / Interior Selling.

Negotiate Tax and other payments where there is a dispute. Send regular updates to customers on project status and interact with them to ensure that they are well informed and have total understanding of new notifications, development updates, and delay if any. Hospitality & Property Management - POSSESSIONS

Lodha Group of Companies-Mumbai 01/2019 to Present Developing and maintaining strong customer relationships in an effort to better understand the needs of the various channel segments and execute service strategies designed to create a competitive advantage. Achieve customer satisfaction through front line contact with customers. Handled & responded to inbound customer calls within parameters set by customer service levels.

Maintain advanced organizational skills, a high level of self motivation, ability to work independently/efficiently in a high pressure environment, and a proven ability to manage multiple, competing, priorities through to completion. Maintain excellent interpersonal and telephone skills. Proven ability to forge strong relationships with customers and personnel at all levels. Worked effectively and collaboratively with all team members and deal with Snagging and desnagging of the project with the developer.

Possessing strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability.

Develop and maintain an in depth knowledge of property to be managed and issues being faced in the smooth functioning of the Property.

Responsible for accurate and timely processing of all data transactions including ongoing Handover projects. Maintaining all unsold units in the possession of builder.

Education

High School Diploma:

SHARON ENGLISH HIGH SCHOOL – MUMBAI (INDIA)

Completed my schooling from Sharon English high school, Mulund. K J SOMAIYA COLLEGE OF ARTS & COMMERCE-MUMBAI (INDIA) Completed my Graduation from Somaiya College, Ghatkopar. Tutored students in coursework for Trinity University exam for Speech & Drama. (Age-6-9yrs kids)

Attended training (Internship) in the field of tutoring at MT Educare Pvt. Ltd. Coursework in professional English Speaking and Etiquettes.

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